Skip to main content

​
Overview

Z360 is available on mobile through the web experience and native mobile apps where enabled for your organization. Use mobile to manage contacts, chat with Ask Z, handle conversations, review tickets, and stay on top of inquiries while away from your desk.

​
Accessing Z360 on Mobile

  1. Open your mobile browser, or open the Z360 mobile app if your organization uses the native app.
  2. Navigate to beta.z360.biz when using the browser.
  3. Log in with your email and password, Google, or another enabled sign-in option.
  4. Review notification and call permissions when prompted.
Tip: Add Z360 to your home screen for quick browser access. On most mobile browsers, tap the share icon and select Add to Home Screen.

​
Available Features

​
Contacts

  • View your contact list
  • Search for contacts
  • View contact details and history
  • Add or edit contact information

​
Ask Z

  • Start new Ask Z conversations
  • Access conversation history
  • Continue work started on desktop
  • Review generated files or previews when available

​
Inbox

  • View conversations
  • Read and respond to messages
  • Manage conversation status
  • Access conversation details
  • Receive push notifications when enabled
  • Answer assigned calls on supported mobile devices

​
Inquiries

  • View inquiries across pipelines
  • Check inquiry status and details
  • Update inquiry information
  • Track progress on the go

​
Tickets

  • View tickets
  • Check ticket status and priority
  • Access ticket details
  • Manage ticket workflow

​
Personal Settings

  • Update profile details
  • Manage two-factor authentication
  • Change password
  • Review sessions
  • Configure notification preferences

​
Mobile Calling

Supported mobile calling features can include:
  • Incoming call notifications
  • Native calling on Android and iOS where configured
  • Device-specific call preferences so only selected devices ring
  • Better routing when you are signed in on multiple devices
If calls do not ring on the expected mobile device, check your personal call preferences and make sure notifications and call permissions are enabled for that device.

​
Refresh and Offline Behavior

Mobile screens support quick refresh patterns where available. If your device loses connection, Z360 can show a no-internet fallback so you know the problem is connectivity rather than missing data.

​
Desktop PWA

On supported desktop browsers, you can install Z360 as a Progressive Web App. This gives the web app a more app-like window and faster access from your operating system.

​
Tips for Mobile Use

  • Keep a stable internet connection for calls and live conversation updates.
  • Enable notifications so assigned work reaches you quickly.
  • Review device call preferences if you use Z360 on web, Android, and iOS.
  • Use pull-to-refresh or refresh controls when a mobile list looks stale.
  • Keep the app or browser updated for the best calling and notification behavior.

​
Feedback

If you run into mobile issues or have suggestions, contact the Z360 support team with your device type, operating system, browser or app version, and a short description of what happened.