Overview
Z360 is available on mobile through the web experience and native mobile apps where enabled for your organization. Use mobile to manage contacts, chat with Ask Z, handle conversations, review tickets, and stay on top of inquiries while away from your desk.Accessing Z360 on Mobile
- Open your mobile browser, or open the Z360 mobile app if your organization uses the native app.
- Navigate to beta.z360.biz when using the browser.
- Log in with your email and password, Google, or another enabled sign-in option.
- Review notification and call permissions when prompted.
Tip: Add Z360 to your home screen for quick browser access. On most mobile browsers, tap the share icon and select Add to Home Screen.
Available Features
Contacts
- View your contact list
- Search for contacts from the global mobile search
- View contact details and history
- Add or edit contact information
Ask Z
- Start new Ask Z conversations
- Access conversation history
- Continue work started on desktop
- Open recent chats quickly from the mobile navigation controls
- Use responsive prompt controls on smaller screens
- Attach or review supported files when available
- Review generated files or previews when available
Inbox
- View conversations
- Switch Inbox views
- Search, sort, and filter conversations from the streamlined mobile Inbox
- Filter messages inside a conversation
- Read and respond to messages
- Compose multiline messages more naturally in Inbox
- Manage conversation status
- Access conversation details
- Receive push notifications when enabled
- Answer assigned calls on supported mobile devices
Inquiries
- View inquiries across pipelines
- Switch between supported lead views
- Check inquiry status and details
- Update inquiry information
- Track progress on the go
Tickets
- View tickets
- Switch between supported ticket views
- Check ticket status and priority
- Access ticket details
- Manage ticket workflow
Personal Settings
- Update profile details
- Manage two-factor authentication
- Change password
- Review sessions
- Configure notification preferences
Mobile Calling
Supported mobile calling features can include:- Incoming call notifications
- Native calling on Android and iOS where configured
- Device-specific call preferences so only selected devices ring
- Better routing when you are signed in on multiple devices
Refresh and Offline Behavior
Mobile screens support quick refresh patterns where available. If your device loses connection, Z360 can show a no-internet fallback so you know the problem is connectivity rather than missing data. The native mobile app also handles startup and iOS keyboard behavior more cleanly, so Ask Z, Inbox, Contacts, Leads, and Tickets stay easier to use on smaller screens. One global search helps you find contacts, conversations, and other work from a single place, while recent chats make it faster to return to Ask Z work. Mobile contact rows are simpler to scan, and the Inbox composer supports multiline messages more naturally when a reply needs more detail.Desktop PWA
On supported desktop browsers, you can install Z360 as a Progressive Web App. This gives the web app a more app-like window and faster access from your operating system.Tips for Mobile Use
- Keep a stable internet connection for calls and live conversation updates.
- Enable notifications so assigned work reaches you quickly.
- Use Inbox views and filters before triaging a long conversation list.
- Review device call preferences if you use Z360 on web, Android, and iOS.
- Use pull-to-refresh or refresh controls when a mobile list looks stale.
- Watch for the offline indicator before retrying a save or message.
- Use global search before opening a module when you know the contact or conversation you need.
- Open recent Ask Z chats from the mobile navigation when you need to return to earlier assistant work.
- Keep the app or browser updated for the best calling and notification behavior.