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Overview

Z360 is now available on your mobile device! Access essential features on the go through your mobile browser—no app download required. Manage your contacts, chat with Ask Z, handle conversations, and stay on top of tickets and inquiries from anywhere.

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Accessing Z360 on Mobile

  1. Open your mobile browser (Safari, Chrome, or any modern browser)
  2. Navigate to beta.z360.biz
  3. Log in with your email and password or Google OAuth
  4. You’re ready to go!
Tip: Add Z360 to your home screen for quick access. On most browsers, tap the share icon and select “Add to Home Screen.”

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Available Features

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Contacts

Access and manage your contact database on mobile:
  • View your complete contact list
  • Search for specific contacts
  • View contact details and history
  • Add new contacts
  • Edit existing contact information

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Ask Z

Chat with your AI assistant anywhere:
  • Start new conversations with Ask Z
  • Access your conversation history
  • Get answers and assistance on the go
  • Continue conversations started on desktop

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Inbox

Stay on top of customer communications:
  • View all conversations
  • Read and respond to messages
  • Manage conversation status
  • Access conversation details

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Inquiries

Manage your sales pipeline from mobile:
  • View inquiries across pipelines
  • Check inquiry status and details
  • Update inquiry information
  • Track progress on the go

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Tickets

Handle support tickets wherever you are:
  • View all tickets
  • Check ticket status and priority
  • Access ticket details
  • Manage ticket workflow

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Personal Settings

Manage your account security and preferences:
  • Basic Profile: Update your name and profile information
  • Two-Factor Authentication (2FA): Enable or manage 2FA settings
  • Change Password: Update your account password
  • Sessions: View and manage active login sessions

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Tips for Mobile Use

  • Bookmark the URL: Save beta.z360.biz for quick access
  • Stay logged in: Enable “Remember me” to reduce login frequency
  • Check your connection: Ensure you have a stable internet connection for the best experience

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What’s Next

We’re actively working on enhancing the Z360 mobile experience. Here’s what’s coming soon:

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Native Mobile Apps

  • Android App: A dedicated app for Android devices available on Google Play Store
  • iOS App: A dedicated app for iPhone and iPad available on the App Store
Native apps will provide a faster, more integrated experience with your device.

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Push Notifications

Stay informed even when you’re not in the app:
  • Receive instant notifications for new messages
  • Get alerts for ticket updates
  • Be notified of inquiry activity
  • Never miss important customer communications

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Call Ringing Notifications

Handle calls seamlessly on mobile:
  • Receive incoming call notifications on your device
  • See caller information before answering
  • Never miss a customer call when away from your desk

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Feedback

We’d love to hear about your mobile experience! If you have suggestions or encounter any issues, please reach out to our support team.