Z360 Versions - Z360 Help Center

Version 0.36.0

This release introduces modern plan and wallet controls, Inbox-style views across Tickets and Leads, richer team profiles, and AI call-transfer support. It also refreshes AI Studio voice, Knowledge Base, Memory, and Skills workflows, adds a Livechat preview, strengthens organization access safeguards, and improves mobile messaging and call controls.

Plan Note: Existing customers can stay on their Legacy plan until they choose to switch. New plans include improved limits and included usage. Review Billing > Plan or contact Support before changing plans.

New Features

Modern Plans and Billing Controls - Review your current plan, included monthly credit, usage limits, invoices, wallet activity, spend controls, and plan-change options from the Billing area.Flexible Ticket and Lead Workspaces - Tickets and Leads now support Table, List, and Kanban layouts, column visibility controls, grouped views, built-in view shortcuts, and saved filtered views on desktop and mobile.Team Member Profiles and Presence - Team member cards now show presence, job title, role, last activity, assigned conversation, ticket, and lead counts, plus recent assigned work and activity from the member profile.Livechat Settings Preview - Livechat settings now include a Live Preview so teams can check home and conversation screens while updating content, colors, logo, theme, and messages.

Ask Z & AI Studio

Rich Skill and File References - Type $ to reference a Skill or @ to reference a Library file in Ask Z, then review the reference chips in the sent message.Expanded Voice Library - AI Studio > Voice includes a refreshed voice roster with search and filters for language, gender, accent, style, and age.Easier Knowledge and Memory Editing - Knowledge Base and Memory editors now include inline Markdown preview, Memory files are easier to browse in a file tree, and website imports can be sent to Ask Z for guided setup.Simpler Skill Management - Skills can be inspected in a responsive preview, and authorized teams can remove an entire Skill or individual reference files when they are no longer needed.Clearer Agent and Automation Controls - Agent name and call introduction settings are separated from broader setup, and each Automation can choose an approval policy and intelligence level.More Understandable Ask Z Activity - Approval requests now show clearer action names and details, and connection, timeout, or service issues provide more useful guidance.

Calls & Inbox

AI Call Transfers - AI phone agents can use Transfer To Human to hand an active voice call to an organization teammate or a U.S. phone number when human help is needed.Clear Voice-AI Attribution - Voice-driven Ask Z threads are labeled in Inbox, AI-authored messages are identified, and the configured agent name and avatar appear more consistently.More Reliable Call Controls - Incoming call controls remain available with a collapsed sidebar, low wallet balance stops outbound calls before dialing with a clear notice, and call details avoid overlapping nearby actions.

Account & Settings

Safer Organization Access - Invalid organization links now show an access-denied page, and authorized administrators are asked to verify their identity before accessing another organization.Stronger Data Protection - Z360 applies additional safeguards when an organization closes its account so its data is handled securely and responsibly.

Mobile App

Cleaner Contacts and Messaging - Mobile contact rows are simpler to scan, and the Inbox composer handles multiline messages more naturally.

Version 0.35.0

This release introduces contact reference numbers, persistent Ask Z conversations in Inbox, redesigned public forms, and a searchable Skills catalog. It also refreshes Ask Z thread management, Expert controls, mobile navigation, notifications, AI calls, image uploads, dialpad suggestions, and Outlook connections.

New Features

Contact Reference Numbers - Contacts now show an organization-specific reference number, such as #123, in contact lists and conversation details. You can search contacts by the exact reference number, and patient record exports include the same number for easier matching.Clearable Notifications - The Notifications panel now lets you clear one notification at a time or use Clear all to remove the full list. Notification type icons also make activity easier to identify at a glance.Redesigned Public Forms - Contact forms and pipeline intake forms now use a cleaner branded layout, clearer field presentation, responsive direct-link and embed views, and a more polished completion experience.

Ask Z & AI Studio

Searchable Skills Catalog - AI Studio now includes a Skills catalog where you can browse organization and private skills, search by name, description, or file path, filter by access scope, preview skill files, and start Ask Z with an Add skill prompt.Persistent Ask Z in Inbox - Inbox conversations can keep a dedicated Ask Z thread attached to the customer conversation, so AI work remains available for follow-up instead of disappearing after the first run.Clearer Ask Z Threads - Ask Z thread history now supports renaming and deleting regular Ask Z threads, shows whether a thread belongs to Default, Inbox, or Automation work, displays private or organization visibility, and surfaces wake-up timing for scheduled work.Simpler Expert Controls - AI Studio now uses Everyday, Advanced, and Frontier intelligence levels. Expert capabilities are labeled as Apps, and approval choices stay with the active Ask Z run that needs review.More Responsive Ask Z Conversations - Recent Ask Z threads load in smaller batches, interrupted work stays expanded while Ask Z waits for input or approval, and stale loading errors clear more reliably.

Mobile App

Streamlined Mobile Workspace - Mobile now uses one global search, simpler navigation, quicker access to recent chats, and cleaner Contacts, Inbox, new-conversation, and AI Chat screens.

Calls & Inbox

More Reliable AI Calls - AI-assisted calls preserve the right customer and business context, outbound AI call recordings start more consistently, and transferred calls keep clearer audio coverage.Smarter Dialpad Suggestions - Dialpad search now suggests saved contacts only, keeping unknown numbers out of the suggestion list.

Bug Fixes & Improvements

Reliable Image Uploads - Logo, avatar, and inline image uploads now complete correctly across Z360.Reliable Outlook Connections - Outlook account setup now completes correctly from organization pages.

Version 0.34.0

This release introduces custom voice cloning, stronger Agent Inbox filters, conversation-tag Automation triggers, and downloadable patient records. It also adds balanced Expert approval controls, improves the mobile experience, and resolves issues across Ask Z, calls, Livechat, and connected apps.

New Features

Custom Voice Cloning - Record or upload a voice sample in AI Studio > Voice, preview the cloned voice, and select it for your AI phone agent alongside Z360’s built-in voices.Conversation Tag Automation Triggers - Start an AI Studio Automation when any conversation tag, or selected conversation tags, are applied to a conversation.Patient Record Exports - Owners and admins can download a patient’s contact details, submitted forms, conversations, call transcripts, recordings, and files from Contacts.

Ask Z & AI Studio

Powerful Agent Inbox Filters - Find the right Ask Z or Inbox thread by status, scope, Expert, source surface, conversation type, channel, or archive state, with clearer customer-based thread titles.Balanced Expert Approvals - Choose Auto approval for an Expert to run low-risk actions automatically while still asking before actions that need confirmation.

Mobile App

Smoother Mobile Experience - The mobile app launches more cleanly, shows a clearer offline indicator, handles the iOS keyboard more naturally, shows recent contact activity, and refines layouts and actions across Ask Z, Inbox, Contacts, Leads, and Tickets.

Bug Fixes & Improvements

Reliable Ask Z Responses - Ask Z keeps responses and Expert activity streaming through approvals and longer-running work, while Expert delegation cards show the correct name and icon.Accurate Call Status - Completed calls no longer remain marked as in progress when call events arrive out of order.Complete Outbound AI Call Recordings - Outbound calls placed by AI agents now start and save recordings consistently.Instant First Livechat Replies - Visitors see the first reply in a new Livechat conversation without refreshing the widget.Reliable Connected App Setup - Meta and other pre-built app connections complete more reliably after callback or account-identification errors.

Version 0.33.0

This release introduces Z360-powered Automation triggers, goal-based AI follow-up for lead pipelines, and broader Business Manager capabilities. It also refreshes notifications, keeps email and channel history clearer, adds more control over Livechat greetings, and strengthens protection for HIPAA-enabled organizations.

New Features

Automations Triggered by Z360 Activity - Start Automations when a contact, conversation, inquiry, note, reminder, or ticket is created in Z360, without connecting another app.Goal-Based AI Lead Follow-Up - Set a plain-language outreach goal for a lead pipeline so Z360 can work the active lead conversation and continue as new messages arrive.

Ask Z & AI Studio

Expanded Business Manager Capabilities - Business Manager can now find, create, and update companies, connect contacts to companies, manage contact custom fields, and work with additional phone numbers and email addresses.Editable Ask Z Help Prompts - Contextual help icons now place a suggested question in the Ask Z composer so teammates can review or change it before sending.Easier Automation Editing - The Automation workspace has more consistent list, editor, resizing, and pagination behavior across screen sizes.

Calls & Inbox

Clearer Unavailable Channels - Inbox keeps conversation history visible when a phone, email, or fax channel is deleted or unavailable, explains the channel state, and points teammates toward starting a new conversation when needed.Cleaner Email Replies - Older quoted content in email replies stays collapsed behind an expandable control so the newest message is easier to read.Consistent Gmail Threads - Replies sent from Z360 stay grouped in the correct connected Gmail thread.Clearer Notifications - Desktop and mobile notifications now group by Today, Yesterday, and Earlier, make unread items easier to scan, and keep unread counts in sync.Separate Livechat Greetings - Customize the Livechat main-page greeting separately from the welcome message shown when a visitor starts a new conversation.

Account & Settings

HIPAA Workspace Safeguards - Members of HIPAA-enabled organizations must enroll in two-factor authentication before accessing Z360, and notification previews avoid sensitive customer details.Stronger Password Protection - New passwords are checked against known breached-password lists to help protect account access.Expanded Settings Navigation - Settings groups now open by default while still allowing teammates to collapse sections when they want more room.

Bug Fixes & Improvements

Reliable Inbox AI Approvals - Approving an AI action in Inbox now resumes the conversation without a chat-loading error.

Version 0.32.0

This release adds granular member access controls, a redesigned Livechat setup with brand customization, and outbound AI calls from Ask Z. It also brings Expert workspaces into Ask Z conversations, adds contextual Ask Z help links, improves AI Studio limit messages, and makes Settings and wallet activity easier to review.

New Features

Granular Member Access - Owners and admins can choose what each member can see when inviting or editing teammates. Members can get access to everything, only assigned work, only selected email/phone/fax channels, or everything except selected channels, with separate controls for Livechat, assigned work, and AI Studio access.Customizable Livechat Experience - Livechat settings now include General and Appearance tabs for widget embed code, welcome message, default assignees, conversation notices, light or dark theme, brand colors, brand text/icon color, and custom widget logos.Outbound AI Calls from Ask Z - Ask Z can place goal-driven AI calls from an active organization phone number to U.S. recipients when the outbound-call action is available for the organization.

Ask Z & AI Studio

Expert Workspaces Inside Ask Z - Ask Z can display an Expert’s visual workspace directly in the thread so teams can review a newly created or edited Expert without leaving the conversation.Clearer Shared AI Threads - Ask Z conversations now show teammate avatars and clearer automated-message attribution so shared work is easier to follow.Contextual Ask Z Help - Help icons across Z360 now open Ask Z with context from the current page, while the older global help button has been removed.Clearer AI Studio Limits - AI Studio now explains when an organization has reached active Expert or Automation limits, and when scheduled Automations need more spacing.

Settings & Billing

Faster Settings Navigation - Settings now use a collapsible, resizable sidebar with organized sections for user, account, product, AI Studio, and integration settings.Simpler Wallet Activity - Wallet activity groups usage charges by day and links each rollup to the matching detailed Usage Logs view. Usage Logs now focus on selected-period totals and monthly wallet spend.

Version 0.31.0

This release introduces dedicated AI Studio Automations, ready-to-use Business Manager and Frontdesk Experts, and a more organized AI Studio. It also brings full Inbox filtering to mobile, unifies form submissions with customer conversations, expands free connected-app usage, and improves voice access, calling, email, and SMS.

New Features

Scheduled and Event-Based Automations - Create private or shared AI Studio Automations that run the main agent on a recurring schedule or when a connected-app event occurs, with status controls, run history, and on-demand runs for schedules.Ready-to-Use Business Experts - Every organization now includes Business Manager and Frontdesk Experts for day-to-day operations, inbound triage, lead capture, and customer follow-up.

Ask Z & AI Studio

Clearer AI Studio Navigation - Agent, Voice, Experts, Automations, Memory, Library, Knowledge Base, Integrations, and Abilities now live in one organized workspace in Settings.More Capable AI Experts - Experts can now use the broader Z360 action library to work across contacts, conversations, tickets, leads, pipelines, AI Studio, and organization settings.Clearer Approval Requests - Requests for approval now identify the specific action or integration involved and explain what it will do.Easier Voice Access - Start a voice conversation from the Ask Z chat box, the command menu, or a keyboard shortcut, while active voice sessions remain available as you navigate Z360.

Calls & Inbox

Full Inbox Filtering on Mobile - Mobile users can now switch Inbox views and filter both conversations and messages with controls designed for smaller screens.Unified Form Conversations - Form submissions now join the contact’s email or text conversation, keeping follow-up and customer history together instead of creating a separate Forms thread.Complete Transcripts After Transfers - Call transcripts now continue correctly after a caller is transferred from AI to a teammate.More Reliable Email Conversations - Email messages now load correctly while preserving the active organization’s access and context.Clearer SMS Delivery Results - Messages rejected for invalid content or routing now show a failed status promptly, while temporary provider issues continue retrying.Safer SMS Replies - Z360 now prevents accidental SMS replies to your own business phone number.Improved In-Call Dialpad - Keypad entries now build the destination number correctly while a call is in progress.

Billing

Free Connected-App Actions for a Limited Time - Actions performed through connected apps no longer consume wallet credits during the promotional period.

Bug Fixes & Improvements

More Reliable IVR and Conference Calls - Calls now end cleanly when someone hangs up during an IVR prompt, and late join events no longer disrupt completed conference calls.Working Onboarding Links - The completed-onboarding email now opens the correct Z360 organization home page.Safer AI Studio Flows - Unsupported flow steps are now caught before they can leave an Ability or Pipeline canvas unable to load.

Version 0.30.0

This release introduces a completely redesigned Inbox, voice conversations with Ask Z, and AI Experts that work directly inside customer conversations. It also refreshes AI voice and Expert controls, adds organization self-service, and improves calling, integrations, and Livechat.

New Features

A Smarter, More Flexible Inbox - The redesigned Inbox brings dedicated views, adjustable panels, clearer sorting, and streamlined bulk actions together so your team can move through conversations faster.Talk to Ask Z in Your Browser - Start a voice conversation with Ask Z from anywhere in Z360, follow the live transcript, mute when needed, and keep talking as you move between pages.AI Experts in the Inbox - AI Experts can now work directly inside Inbox conversations, using the conversation’s context and continuing their work as new messages arrive.Leave or Delete Organizations - Members can leave an organization from the organization switcher, while authorized admins can delete an organization from its settings.

Ask Z & AI Studio

Visual Expert Builder - Create and configure Experts in a unified workspace that shows their flow, triggers, skills, actions, approvals, and reasoning settings together.Expert-Specific Skills - Skills now live with the Experts that use them, making each Expert’s instructions and capabilities easier to understand and manage.Expanded Voice Library - Choose from 13 new conversational voices and use clearer filters for language, gender, accent, style, and age to find the right voice faster.Visible Integration Triggers - AI Studio now shows the triggers available for each connected app, making it easier to understand how an integration can start an Expert.

Calls & Inbox

Message Filters Within Conversations - Filter a conversation’s messages by sender or type, see when no messages match, and clear filters in one step.Clearer Call Details and Controls - Call cards now show who received a call, active-call microphone controls are simpler, and the active call display now appears at the bottom of the Details tab in the Inbox sidebar.Customizable Livechat Welcome - Inbox settings are now named Livechat, with a new option to customize the welcome message visitors see in the web chat widget.

Integrations

Easier Connection Help - Google, Meta, and form setup pages now provide clearer paths to documentation and support when help is needed.

Billing

Free Ask Z for a Limited Time - Ask Z usage is now free for a limited time.

Bug Fixes & Improvements

Reliable Email Conversation Links - Email-based Inbox conversations now open in the correct organization instead of occasionally showing a page-not-found error.Safer Call Transfers - Phone numbers are now fully validated before a call transfer begins.Cleaner AI Studio Memory Page - Long memory content now stays within the page layout instead of overflowing its workspace.Improved Lead Details - Lead automation flows now start collapsed so the most important lead information is easier to see.Cleaner Organization Icons - Uploaded organization icons no longer appear with an unwanted dark background in the organization switcher.

Version 0.29.0

This release makes Ask Z threads easier to understand and navigate, refreshes wallet controls, improves calling and inbox updates, and includes fixes across AI Studio, connected apps, onboarding, and messaging.

New Features

Ask Z Navigation Links - Ask Z can now guide users directly to the Z360 pages they can access, making it easier to find the right place to complete a task.

Ask Z & AI Studio

Clearer Thread Visibility - Ask Z threads now show whether they are private or shared with the organization, while keeping each user’s private work visible only to them.More Complete Expert Run History - Expert pages now show the correct recent runs across private and organization-wide activity.Improved Attention Notifications - Notifications that need a user’s input now open the correct Ask Z thread in the correct organization.Cleaner AI Studio Layouts - Abilities, Experts, and Library pages now keep consistent spacing as lists grow, and mobile approval controls take up less room.

Calls & Inbox

More Reliable Browser Calling - Outbound browser calls now start more reliably and show a clear message when a call cannot be placed.Clearer AI Calls - Inbound AI calls now use noise suppression to reduce background noise without interrupting transfers when suppression is unavailable.Accurate Outbound Call Transcripts - Call transcripts now identify each speaker correctly on outbound calls.Real-Time Inbox Updates - New messages and conversation changes now appear in real time.Conversation Type Indicators - Conversation channels now appear as compact icons on inbox avatars, making each conversation easier to identify at a glance.Better SMS Reactions - Reactions to multi-line text messages now attach to the correct message more consistently.Clearer AI-Sent Message Attribution - Messages sent by Ask Z now appear as agent messages instead of being labeled as an unknown sender.

Integrations

Complete Integration Search - Searching AI Studio integrations now returns matching apps beyond the default Popular selection.Google Ads Connections - Fixed an issue that prevented some Google Ads accounts from connecting.

Billing

Simpler Wallet Settings - Auto-recharge, usage alerts, and monthly spend caps now have a clearer layout with more helpful guidance.Usage Limits - Messages and faxes now pause correctly when the wallet balance or monthly spend limit is reached.

Bug Fixes & Improvements

Tidier Onboarding Progress - Optional onboarding progress automatically clears after 30 days so older setup reminders no longer linger.

Version 0.28.0

This release introduces prepaid wallet management, usage controls, monthly statements, richer file workflows in Ask Z, reusable AI skills, and more control over AI Experts. It also improves mobile navigation, conference calls, phone routing, connected apps, and organization-aware navigation.Prepaid Feature Note - Prepaid billing is being enabled gradually, so the wallet, usage controls, and monthly statements may take a few days to appear for your organization.

🆕 New Features

Prepaid Wallet and Auto-Recharge - Prepaid teams can add funds, monitor their current balance and monthly usage, review transaction history, and automatically recharge when the balance runs low.Usage Alerts and Spend Caps - Teams can set a monthly usage alert and choose a spend cap that pauses new billable usage at their preferred limit.Downloadable Monthly Statements - Prepaid teams can download a statement for each closed month with their account activity and usage details.

🤖 Ask Z & AI Studio

File Attachments and Rich Previews - Upload files or paste large blocks of text into Ask Z, follow upload progress, and preview supported images, documents, PDFs, and other files without leaving the conversation.AI Studio Library and Artifact Sharing - Search and filter files shared with Ask Z, review generated artifacts, and create revocable public links when an artifact needs to be shared outside Z360.Importable AI Skills - Import reusable agent instructions and supporting files from GitHub, then review the imported contents directly in AI Studio.Private and Shared Experts - Choose whether an AI Expert is available to the entire organization or visible only to you.More Expert Control and Run History - Configure each Expert’s allowed tools, approval behavior, and reasoning depth, and open its recent runs directly from its settings.Improved Ask Z on Mobile - Mobile navigation, chat history, prompt controls, and responsive layouts make it easier to move between conversations and work with Ask Z on smaller screens.

☎️ Calls & Inbox

More Flexible Conference Calls - Add multiple teammates or external numbers during an active call and keep participant controls in sync as people join or leave.Consistent Working-Hours Routing - Availability rules now apply correctly across direct-user, IVR, and transfer receiving modes, including phone numbers that route directly to an AI agent.

🔗 Integrations

Smoother Connected App Authentication - OAuth integrations handle required setup fields more consistently and update disconnected or expired account states more promptly.More Reliable Gmail Connections - Gmail authorization now completes correctly when Z360 uses organization-specific links, preventing valid account connections from being rejected.

🐛 Bug Fixes & Improvements

Organization-Aware Links - Z360 links now preserve the correct organization context, making navigation, bookmarks, callbacks, and organization switching more consistent.Clearer IVR Star-Key Prompts - IVR menus now say “star” when announcing the asterisk key, so callers can understand the available option.Fixed Call Leakage When Switching Organizations - Calls now disconnect cleanly when you switch organizations, preventing calls from the previous organization from leaking into the current one.Scrollable Application Sidebar - Longer navigation menus can be scrolled again, keeping every sidebar destination accessible.More Stable Expert Scheduling - Scheduled Experts save and run with the selected timezone more consistently.Reliable AI Assignment for Leads - Leads can be assigned to AI Z without the assignee being rejected by user-only validation.Smoother Page Loading - Fixed an issue that could cause an unexpected error while loading additional content.

Version 0.27.0

This release makes Z360 faster to navigate, gives teams more control over assistant memory and IVR greetings, improves outbound calling and usage reporting, and includes fixes across phone-number settings, integrations, and organization switching.

🆕 New Features

Command K Search and Keyboard Shortcuts - Press ⌘K on Mac or Ctrl+K on Windows to quickly find contacts, conversations, tickets, leads, Ask Z threads, settings, and common actions from anywhere in Z360.Custom IVR Welcome Messages - Teams can write the greeting callers hear before choosing an option from an IVR call menu.

🤖 Ask Z & AI Studio

Editable Assistant Memory - Ask Z can retain useful context from previous sessions, and AI Studio lets teams review and update organization and teammate memory directly from the Memory page.

☎️ Calls & Inbox

Faster Outbound Calling - Browser calls connect more directly while preventing calls to recipients who have blocked calls or enabled Do Not Disturb.More Accessible Call Controls - The dialpad adapts better to smaller screens, keypad buttons respond more consistently, and the end-call control remains visible during calls.Clearer Phone Number Management - Phone-number lists prioritize aliases for easier scanning, and assignments are cleaned up automatically when teammates are removed.

💳 Billing

Date-Filtered Usage Totals - Usage logs now include a date selector so teams can review quantities, charges, and paid totals for the exact period they need.

🐛 Bug Fixes & Improvements

More Reliable Ask Z Sessions - Long-running Ask Z work completes more consistently without unexpected interruptions.Cleaner AI Follow-Up Messages - Automated follow-up texts no longer risk including internal processing text intended only for the assistant.More Reliable E-911 Address Updates - Emergency addresses save and sync more consistently across active phone numbers.Safer A2P Campaign Registration - New messaging campaigns can be submitted after the previous campaign is approved, while appeals remain available for campaigns that need changes.Consistent Organization Switching - Switching organizations now refreshes account data immediately, reducing the chance of seeing information from the previously selected organization.More Reliable Connected App Automations - AI Studio integrations discover available triggers and run connected app actions more consistently.

Version 0.26.0

This release adds custom AI Experts, long-term assistant memory, more flexible expert automation, stronger phone-number controls, improved call handling, clearer usage billing, and several fixes across Ask Z, AI Studio, calls, and messaging.

🆕 New Features

Call Hold - Active calls can now be placed on hold and resumed from the call controls, including supported conference call flows.Transfer-Based Call Routing - Phone numbers can now use Transfer as a receiving mode to send inbound calls to an external number, and outside-working-hours handling now offers three choices: agent, voicemail, or transfer to a personal number.Call Queues - Callers can now wait in a queue until a receiving teammate is available, helping teams handle busy periods without immediately sending callers to fallback options.E-911 Settings - Teams can now save a default emergency address and sync it to active phone numbers from account settings.Per-Number Texting Controls - Texting can now be enabled or disabled for each phone number, giving teams more control over which numbers send SMS.

🤖 Ask Z & AI Studio

Custom AI Experts - AI Studio now lets teams create specialized experts with their own names, descriptions, icons, and prompts.Scheduled and App-Triggered Experts - Experts can now run on schedules, start on demand, or respond to connected app events, helping teams automate recurring and event-driven work without starting each chat manually.Organization and Teammate Memory - Ask Z can now keep durable organization and teammate context, with a Memory page where teams can review the assistant’s saved context.Expert-Aware Agent Inbox - Ask Z threads now show the active expert, searchable thread history, attention filters, and archive controls for easier follow-up.Action Access Controls - Experts can now be limited to selected action groups, making it easier to keep each expert focused on the work it should perform.Deeper Agent Reasoning - Text and sales agents can now use deeper reasoning for complex work while keeping internal reasoning out of customer-facing messages.Clearer Action Reviews - Read-only AI Studio action nodes now show input labels more clearly, making automations easier to review.Product Docs and Support Through Ask Z - Ask Z now answers more product-docs questions and can help turn bug reports, feature requests, and help requests into Z360 Support tickets.

☎️ Calls & Inbox

Improved Dialpad Experience - The web dialpad has been refined for better spacing, clearer controls, and easier audio device selection.Better Native Call Tracking - Outbound calls placed from mobile apps are now attributed more consistently to the correct user and organization.Image and MMS Support for Text Agents - Text agents can now understand inbound MMS images more reliably, and MMS messages with blank content now process more smoothly.

💳 Billing

Aggregated Usage View - Usage logs now default to an aggregated view with total quantity, total amount, paid amount, and unpaid amount by usage type.Clearer AI Pricing - Billing pages now show Ask Z chat token pricing alongside messaging, voice, compliance, and other AI usage rates.

🐛 Bug Fixes & Improvements

Cleaner Voice Conversations - Voice agents now strip internal progress text from spoken replies and transcripts, reduce repetition loops, ignore their own speakerphone echo more reliably, and stay in the caller’s dominant language more consistently.Duplicate Action Prevention - Voice agents now avoid repeating actions such as ticket creation, contact blocking, and connected app updates during interruptions.More Reliable Agent Actions - Text and voice agents now handle ticket type mismatches and unusually formatted action details more consistently.Phone Number Validation - Phone number settings now better prevent incompatible routing, texting, and team assignment combinations.

Version 0.25.0

This release adds IVR call menus, more capable Ask Z workflows, clearer lead reporting, and several fixes that make calls, conversations, integrations, and billing easier.

🆕 New Features

IVR Call Menus - Phone numbers can now route callers through an IVR menu, letting teams send keypresses to Z360 users or external phone numbers.Contact Custom Fields in Ask Z - Ask Z can now view, create, update, and search contact custom fields, making contact automation more complete.

🤖 Ask Z & AI Studio

Business Manager Tool Previews - Ask Z now shows clearer names and previews for Business Manager actions so users can better understand what it is doing.Readable Approval Details - Approval prompts now show action details in a cleaner, easier-to-review format before users approve or reject a request.Smarter Search Results - Ask Z can now include total counts for larger searches only when needed, keeping everyday searches fast while still supporting deeper reviews.

☎️ Calls & Inbox

More Reliable Call Pickup - Picking up a ringing call now handles timing conflicts more reliably, reducing cases where call controls could get out of sync.Improved Unread Conversation UI - Unread conversations now stand out more clearly in the inbox list, making new customer activity easier to spot.

🔗 Integrations

Popular Integrations First - The Popular filter is now selected by default when adding integrations, and the list better reflects commonly used U.S. business apps.

📊 Dashboard

More Accurate Acquisition Trends - The acquisition-over-time chart now reflects lead source, stage, and status changes more accurately across the selected date range.

🎫 Tickets

Consistent Ticket Icons - Ticket type icons now require a valid emoji, keeping ticket categories consistent and easier to scan.

🐛 Bug Fixes & Improvements

Lead Reactivation - Secured leads can now be reactivated when appropriate while still preventing duplicate active leads in the same conversation.

Version 0.24.0

This release adds better calling controls, more useful Ask Z and AI Studio workflows, clearer dashboard reporting, and several improvements that make conversations and setup flows easier to use.

🆕 New Features

Conference Calling - Team members can now add another teammate to an active customer call, with live participant updates and improved handling as participants join or leave.Call Preferences by Device - Users can choose which devices should ring for incoming calls across web, Android, and iOS, making it easier to control where assigned calls are received.Private Integrations - AI Studio integrations can now be connected as organization-wide integrations or private user integrations, giving teams more control over who can use each connected account.A2P 10DLC Tools in Ask Z - Ask Z can now help with A2P registration workflows, including viewing registration status, submitting brands and campaigns, and appealing eligible failed campaigns.Inbox Transcript Translation - Inbox transcripts can now be translated directly from the conversation view, making multilingual conversations easier to review.Pipeline Follow-Up Settings in Ask Z - Ask Z now understands pipeline follow-up settings more completely when reading, previewing, or building pipeline flows.Richer Tool Previews - Ask Z tool activity now includes clearer previews for web search, web scraping, and other tool calls so users can better understand what Ask Z is doing.

☎️ Calls & Inbox

Clearer Call Pricing and Usage - Billing screens now show call connection, human agent call time, and AI agent call time more clearly, including how added conference participants are charged.Better Multi-Device Call Routing - Incoming calls now behave more predictably when a user is logged in on multiple devices.DND and Blocked Contact Messaging - Starting a new message or fax to a DND or blocked contact now shows a proper message instead of failing silently.Safer Attachment Previews - Attachment previews now handle URL metadata more carefully, reducing cases where previews fail or behave unexpectedly.

🤖 Ask Z & AI Studio

Draft Ability Visibility - Ask Z can now see the ability summaries it needs, including draft abilities, when helping with AI Studio work.Action Node Parameter Editing - Fixed issues with editing required parameters in action nodes.Plan Preview Stability - Fixed an issue where Ask Z plan previews could briefly appear and then collapse or disappear.

📊 Dashboard

Sales Conversion Rate - The dashboard now includes conversion rate for leads, comparing secured leads against total leads for the selected date range.Lead Status Distribution - Sales reporting now includes a clearer visual breakdown of active, idle, secured, declined, and dropped leads.

👥 Contacts

Contact Tooltips - Contact table now show additional phone numbers and email addresses when hovering over the “+n” indicator.

🐛 Bug Fixes & Improvements

Organization Switching - Switching organizations no longer asks users to refresh when they are already on the current tab.Assignee Validation - Assignment fields now better prevent selecting users outside the current organization.More Reliable Widget Conversations - Widget messages now stay tied to the correct conversation more consistently.

Version 0.23.0

🆕 New Features

Multiple Phone Numbers & Emails per Contact - Contacts now support multiple phone numbers and email addresses, giving you a more complete picture of each contact in one place.Multiple Users on One Call - Multiple team members can now all receive the same incoming call simultaneously. The first one to pick up gets the call.Global DND and Blocking for AI - The AI now has access to Do Not Disturb and blocking controls at all times, allowing it to take action when a customer requests DND or needs to be blocked due to reasons like abusive behavior.Ticket Type Descriptions - Added description support for ticket types so teams can better document and communicate the purpose of each ticket category.Response Feedback Buttons - Added thumbs up and thumbs down buttons on AI generated responses in inbox for quicker and easier feedback.

🤖 Ask Z

Default Skills for Experts - Added default skills for the Business Manager expert role to help teams get started faster with pre-configured capabilities.File Tree and Artifacts View Toggle - Switch between file tree and artifacts view in Ask Z for easier navigation and file management.Ask Z Chat Separation - Fixed bug in Ask Z where organization-level and user-level chat sessions were overlapping.Ability Preview Scrolling - Fixed inability to scroll inside the ability preview panel in Ask Z.

🔗 Integrations

Pre-Built Integrations - Reorganized the integrations experience by removing the separate apps tab and introducing a “Pre-Built Integration” option directly in the Add Integration button for a cleaner workflow.Popular Category in Filters - Introduced a “Popular” category in integration filters for faster access to commonly used apps.Integrations Health Status - Fixed issue where integrations were showing as unhealthy even when they were working correctly.Integrations Visibility in Action Node - Fixed issue where integration statuses were not visible in the action node.Search in Integrations - Fixed search functionality in the integrations panel not returning correct results.Integrated Apps Not Showing - Fixed issue where some connected apps were not appearing in the main integrations view.Integrations UI Cleanup - Custom actions card is now hidden for users who have not configured any custom actions to reduce clutter.

📊 Dashboard

Growth Indicators - Growth indicators now display in green for positive trends.Metric Tooltips - Added tooltips explaining each metric for better clarity.Live Chat Configuration - Fixed issue where the dashboard was asking users to configure live chat again even when it was already configured.

🐛 Bug Fixes & Improvements

Notification Reply Navigation - Fixed bug on iOS and Android where replying to a notification would jump the app back to the home screen while typing.Inquiry Flow Updates - Fixed cases where making minor improvements to a pipeline ability would prevent those updates from applying to existing inquiries. Note that structural changes to a flow still keep the old flow intact to avoid disrupting leads already in progress.Outbound Pipeline Calls - Fixed outbound call failures caused by bridge connection errors.Contacts Search - Fixed issues with search bar in contacts not returning correct or complete results.Blocked Number Calls - Fixed issue where calls were still being received from blocked numbers.Live Chat Follow-Up - Agent will no longer send follow-up messages on live chat conversations.Resubscription Fix - Fixed inability to resubscribe when a customer record does not exist.Incoming Call Ringtone - Toned down the incoming call ringtone to a more subtle sound to reduce disruption.Conversations Loading - Fixed issue where conversations would stop loading after reaching a certain number.Tags Fix - Fixed issue where the agent was sometimes unable to add tags to conversations.

Version 0.22.1

This patch release includes two focused improvements for lead workflows and channel settings.

Product Improvements

Agent Assignment for Leads - When re-enabling a pipeline, Z360 now offers the option to assign an agent back to the pipeline’s inquiries, making it easier to resume automated follow-up without manually updating each lead.Cleaner Phone and Email Settings - Phone and email settings now hide collected channels by default, keeping those pages focused on active channel setup.

Version 0.22.0

This release brings Ask Z into beta with a rebuilt foundation, a new organization dashboard, stronger pipeline tools, and a long list of everyday product improvements across conversations, leads, contacts, and reporting.

🚀 Ask Z Beta

Ask Z Is Now in Beta - Ask Z has been rebuilt from the ground up and is now entering beta. The new foundation lets Ask Z work across more of Z360, understand more business context, and take more useful actions while keeping you in control.🧠 Broader Business Help - Ask Z can now help with contacts, conversations, leads, tickets, billing usage, team settings, phone numbers, email settings, notification preferences, inbox settings, pipeline settings, AI Studio configuration, actions, and knowledge base content.🛡️ Safer Human Approval Flow - Ask Z now asks for approval before sensitive actions. Destructive actions, like deleting records, are always approved by the end user before being executed.🧩 Expert Mode Switching - Ask Z starts with a main agent for general questions and everyday help, then can switch into one of four experts when the task needs deeper focus: Ability Builder for AI workflows, Pipeline Builder for lead pipelines, Deep Research for heavier research tasks, and Business Manager for everyday business operations.💬 Better Follow-Up Questions - When Ask Z needs clarification, it can show clear choices, accept a custom answer, and support voice input for replies.🧭 Pipeline Previews Inside Ask Z - Ask Z can now show readable pipeline previews, including stages, sources, intake fields, communication setup, schedule, branding, configuration, integration links, and a visual flow preview.🖼️ Rich Tool UI - Ask Z now has richer visual interfaces for tools, handoffs, files, pipeline previews, flow previews, ability previews, and HTML previews, making its work easier to understand and review.📎 Richer File and Artifact Previews - Files created or updated by Ask Z now appear as clean inline cards that can be opened directly from the conversation.🗂️ Cleaner Thread History - Ask Z history is easier to scan, old threads can be archived, and the sidebar now supports a clearer collapsed history view.⚡ Smoother Long Conversations - Long Ask Z conversations now scroll more smoothly, show clearer “thinking” states, collapse older work into readable time labels, and display turn details more cleanly.📱 Mobile Ask Z Polish - The mobile Ask Z experience has been refined for a cleaner chat layout and better handling of ongoing work.

📊 New Dashboard

📈 New Organization Dashboard - The main dashboard has been redesigned around AI Productivity, Support, Channels, and Sales so you can understand business activity faster.Top-Level Business Snapshot - The dashboard now highlights AI-managed conversations, support volume, most active phone number, and leads for the selected date range.📞 Channel Health and Activity - New channel reporting shows inbound and outbound calls, texts, emails, live chat sessions, form submissions, channel setup health, and the most active number.Sales and Support Visibility - Dashboard sections now make it easier to review lead activity, support workload, ticket activity, contact growth, and conversation volume.✅ Setup Guidance in Empty States - When a dashboard metric cannot be measured yet, Z360 now points you to the setup step needed to start collecting that data.

🧲 Leads and Pipelines

🛠️ Pipeline Builder Improvements - Pipeline previews and publishing are more reliable, with better validation for stages, sources, intake fields, communication settings, schedules, branding, and configuration.Lead Creation From Contacts - Creating a lead from a contact now supports required pipeline fields, so the lead can be created with the information the selected pipeline needs.Better Intake Field Handling - Pipeline intake fields now preserve field order more reliably and handle required/default field rules more consistently.📉 Pipeline Dashboard Improvements - Pipeline dashboards now have clearer filters, better call channel performance reporting, improved heatmaps, and more reliable pipeline metric calculations.

👥 Contacts

📝 Central Contact Field Settings - Contact custom fields now have their own settings page, making it easier to manage the fields your team uses across contacts.Required Contact Fields - Custom contact fields can now be marked as required, helping teams collect the important details they need.✨ Common Field Presets - Z360 now suggests common contact fields so teams can add useful fields faster without starting from scratch.Autosaving Field Management - Contact field edits now save as you work, with clearer controls for field type, options, required status, and deletion.Better Contact Detail Editing - Contact field values are cleaner to edit, and contact screens now link back to field settings when more fields need to be added.

💬 Inbox and Communications

🔎 Call Direction Filter - Inbox filters now include call direction, making it easier to find inbound or outbound call conversations.Cleaner Conversation Header - Conversation headers have been polished so contact details, assignment, channel, call, favorite, archive, and delete controls fit better.☎️ Easier Calling From Inbox - When starting a call from a conversation, Z360 can help assign the correct number to you if you do not already have access.More Reliable Call Transfers - Call transfer handling has been improved so busy states and ownership move correctly when an active call is transferred.Better Call Interruption Handling - Z360 handles new incoming calls during an ongoing call more reliably.More Reliable Gmail Sending - Email sending through Gmail is more resilient when account permissions need attention.Safer Email Previews - Email previews now use stricter sandboxing for a safer inbox reading experience.Long Call Protection - Long-running calls are monitored more reliably so stuck calls can be cleaned up correctly.

✨ Reporting and Quality of Life

🕒 Improved Date Handling - More screens now use the user’s timezone for clearer dates and activity timing.Changelog Polish - The changelog page now handles current and latest versions more cleanly, with a better mobile layout.Wider App Sidebar - The main sidebar has a slightly roomier default width for easier navigation.🌎 Multilingual Voice Options - Multilingual agents can now use additional Inworld voices.🔍 More Reliable Search - Contacts, leads, tickets, conversations, messages, notes, reminders, email accounts, phone numbers, team members, and settings searches have been improved for better matching and pagination.

Version 0.21.1

This patch release improves call reliability and makes outbound voice agent conversations easier for agents to understand and complete correctly.

Reliability Improvements

More Reliable Agent Call Connections - Agent calls now use a more reliable connection method for both inbound transfers and outbound pipeline calls.Better Outbound Call Understanding - Voice summaries for outbound calls now include context about the call’s purpose, helping reduce classification errors when the agent reviews what happened.Improved Call Pickup Controls - Fixed cases where pickup controls behaved inconsistently and could prevent you from picking up calls.

Version 0.21.0

🆕 New Features

Multilingual Text Agents - Text agents are now multilingual, matching the multilingual capabilities already available in voice agents. Agents can now communicate with contacts in their preferred language across SMS, email, and chat.Custom Fields per Contact - Add custom fields to individual contacts to store additional information specific to your business needs, giving you more flexibility in how you track and manage contact data.Company Identifier per Contact - Assign a company identifier to contacts for better organization and grouping of contacts by their associated company.Dual Window Filter System - Completely redesigned filter experience across the entire platform with a new dual window layout for easier and more intuitive filtering across conversations, inquiries, contacts, tickets, and more.Lead Form Fields Filter - New inbox filter allowing you to filter conversations based on a lead’s form field values for more targeted conversation management.

💰 Pricing Update

AI Call Minute Pricing - AI call minute pricing has been updated from $0.06 to $0.10 per minute. This reflects meaningful improvements to both the intelligence of voice agents and the expressiveness and richness of the voice experience.

🐛 Bug Fixes & Improvements

Call Controls Visibility - Fixed bug where call controls were being hidden after picking up an incoming call.Ticket Types Bug - Fixed issue where the system was mistakenly assigning default ticket types to tickets instead of the correct ones.Missing Channel Aliases in Inbox Filters - Added missing email and phone number aliases to inbox filters so all channels are properly identifiable when filtering conversations.Improved Callback Call Experience - When a customer calls back after an outreach attempt, the voice agent now starts with a short greeting (“Hello, [business name]?”) and waits for the customer to respond before starting the conversation workflow.Better SMS-to-Call Continuity - Recent SMS conversation context is now carried over into voice calls, so when a customer calls in after an SMS exchange, the voice agent can pick up where the text conversation left off.Duplicate Call Prevention - Fixed issue where pressing the dial button twice would create multiple calling sessions for the same call.Call Scheduling - Fixed issue where the first scheduled call was taking twice as long as expected due to incorrect scheduling logic.Pipeline Dashboard Accuracy - Fixed proactive message usage metrics and resolved metrics discrepancies in the pipeline dashboard for more accurate reporting.Condition Node Fix in Abilities - Fixed issue where orphaned condition nodes in abilities were not working correctly.Tool Call Order in Inbox - Fixed issue where tool calls were not displaying in the correct order in the inbox conversation view.Outbound Call Flow Handling - Fixed several issues in outbound call flows including correct call direction handling for received calls and proper flow resumption after an incoming call ends during an outbound flow.Agent Retry Fix - Fixed issue where the agent was restarting call attempts from the beginning instead of retrying correctly.Session Time Limit - Enforced maximum session time limits for better security and system stability.Performance & Stability Improvements - Multiple backend fixes improving page switching reliability, inbox loading speed, and overall platform stability under higher usage.

Version 0.20.2

This patch release fixes a few issues that appeared after the recent infrastructure and background-processing optimizations. The optimizations are still in place, and these fixes make the optimized system more reliable for beta.

Reliability Improvements

Fixed Missed or Delayed Follow-Ups - Fixed cases where scheduled agent follow-ups could be delayed, skipped, or counted against the wrong channel after the recent scheduling improvements.Fixed Outbound Call Retry Issues - Fixed issues where agent-initiated call retries could duplicate, run out of order, or fail to continue correctly after a call attempt.Fixed Stale Agent Startup Data - Fixed cases where agents could continue seeing older business details, abilities, or ticket types after updates were made.More Reliable Background Processing - Improved how optimized background jobs track tenant context, timing, and failures so issues are easier to catch and diagnose during beta.

Product Improvements

Improved Callback Continuation - When a lead calls back during an active outreach flow, Z360 can now resume the conversation more smoothly.

Version 0.20.1

This patch release complements the infrastructure and reliability improvements introduced in v0.20.0, with additional fixes for deployment stability, agent cache refreshes, inbox ordering, and ability canvas editing.

Reliability Improvements

More Reliable Deployments - Improved release cleanup so new deployments pick up the latest application data and cached settings more consistently.More Stable Agent Cache Updates - Fixed an issue where some agent-related cached data could fail to refresh correctly after updates.Better Agent API Reliability - Improved how cached agent API responses are refreshed so agents receive the latest flow, ability, ticket, and business configuration data after changes.

Product Improvements

Improved Inbox Tool Result Ordering - Fixed inbox message ordering so agent tools and their results appear in the correct sequence. Previously, a tool could appear after the result it produced.Safer Condition Node Editing - Fixed an ability canvas issue where a condition node could be detached from its group. Condition nodes now stay connected correctly while editing agent flows.

Version 0.20.0

⚡ Performance & Reliability

Faster Background Processing - Improved how Z360 handles background work such as agent replies, webhooks, broadcasts, outbound messages, and scheduled tasks. This helps reduce delays and keeps work moving more consistently during busy periods.More Reliable AI Agent Responses - Agent replies and webhook updates now process more safely in the background, reducing duplicate work and improving reliability when messages or call updates arrive quickly.Faster Scheduled Tasks - Improved the scheduler so recurring work runs continuously instead of starting from scratch each time. This makes reminders, wakeups, health checks, and maintenance tasks run more predictably.More Reliable Agent Outbound - Improved how Z360 schedules and handles agent-initiated outbound follow-ups, especially when retry limits or channel capacity are involved.Better Live Updates - Improved message and conversation update broadcasting so inbox changes, agent replies, and message status updates appear more reliably in real time.

🐛 Bug Fixes & Improvements

Improved Outbound Call Scheduling - Outbound call retry timing now better respects daily limits and available capacity, helping avoid unnecessary retries when call channels are already at their limit.More Reliable Call Follow-Ups - Improved how agent-driven calls resume after failed attempts, so repeated call steps continue from the right attempt instead of starting over unnecessarily.Long-Running Call Protection - Added safeguards to detect and hang up calls that run too long, helping prevent stuck call sessions.More Accurate Call Direction - Fixed issue where agent greetings were not being played during incoming calls received while on outreach, ensuring proper agent greeting behavior on all inbound calls.More Accurate Proactive Capacity - Fixed proactive capacity counts so the dashboard better reflects actual outbound activity.More Stable Webhook Handling - Webhooks from agent, messaging, and communication providers now move through a more consistent background process, improving resilience when several updates arrive close together.Improved Deployment Safety - Deployment hooks now clear application cache and run environment-specific post-release work, helping new releases pick up the latest configuration cleanly.Better System Visibility - Added improved request logging, queue monitoring, database logging, and operations dashboards so the team can detect and investigate issues faster.Stronger Backup Coverage - Improved database backup and retention settings for staging and beta environments.

Version 0.19.0

🆕 New Features

Call Transfer - Transfer ongoing calls to team members or custom phone numbers. Now you can seamlessly hand off active calls to the right person without disconnecting.

🐛 Bug Fixes & Improvements

Microphone Permission Error Handling - Fixed bug where calls from dialpad would fail silently when microphone permission was not granted. Now displays a clear error message prompting users to enable microphone access.Porting Status Updates - Number porting now shows real-time status updates, allowing you to track the progress of your ported numbers as they move through the porting process.Fax Assignment Fix - Fixed issue where fax conversations were not assigning properly to users, ensuring fax messages are now correctly routed to assigned team members.Knowledge Base File Deletion - Fixed bug where files in the knowledge base were unable to be deleted, allowing proper file management and cleanup.iOS App Accessibility - Fixed bug where iOS app would become inaccessible shortly after use, ensuring stable and continuous access to the mobile app.

Version 0.18.1

⚠️ Important Announcement

Ask Z Temporarily Under Maintenance - Ask Z is currently under maintenance while we work on a better, improved version. We appreciate your patience and look forward to bringing you an enhanced experience soon.

🆕 New Features

Multi-Campaign Support - Users can now register multiple 10DLC campaigns under the same brand. Since each campaign has a limit of 49 phone numbers, you can now create additional campaigns to expand your phone number capacity beyond this limit.

🐛 Bug Fixes & Improvements

Inquiry Processing Reliability - Fixed issue where certain inquiries were left stale and stuck due to queue overload. Increased compute power for queue processing to handle higher volumes and prevent inquiry backlog.Message Status Display - Fixed bug where messages were showing as “queued” even after they were already delivered, ensuring accurate message status tracking.

Version 0.18.0

🆕 New Features

Lead Import System - New CSV-based lead import system with field mapping capabilities, allowing you to easily import leads from external sources by mapping CSV columns to Z360 fields.

🐛 Bug Fixes & Improvements

Tool Action Display Order - Fixed issue where internal tools (like create ticket) were displaying out of sequence in inbox. Tool labels now appear in the correct order: tool call, action result, then subsequent tools.Custom Actions API Connections - Improved reliability for custom action API connections and added preflight testing process for better validation and debugging.Agent Unassigned Response - Fixed issue where agent was responding even when unassigned from conversations.Phone UI Pickup Visibility - Fixed issue where phone UI was not visible to pick up when a call comes in but the ring tone was playing.Filters in Inbox - Resolved filters issue in inbox for more accurate conversation filtering.MCP Server Connection - Fixed inability to connect to MCP server.Tool Action Headers - Action headers now forward correctly across shared and voice tool executors.Voice Call Handling - Fixed repeated outbound farewells and improved idle behavior during outbound calls.Performance and Scaling - Improved autoscaling, service sizing, and stability optimizations for better platform performance.

Version 0.16.0

🆕 New Features

🐛 Bug Fixes & Improvements

Pipeline Builder Improvements

Better handling of updates to individual nodes without affecting the entire pipeline
Smarter retry logic when building pipelines with improved error recovery
Auto-detection of build mode when you approve changes
Increased capacity for handling more complex pipeline scenarios
Phone Number Dropdown in Send SMS - Improved phone number channel selection in Send SMS node

Pipeline Management

Tool Persistence Fix - Pipeline-based tools no longer incorrectly depend on pipeline names, stages, or their fields, ensuring reliable operation
Duplicate Pipeline Handling - Tools and settings now properly carry over when duplicating pipelines
Voice Personalization - Customize voice agent behavior and personality per pipeline
Outbound Call Data - Inquiry information now properly loads at the start of outbound calls
Field Name Fix - Corrected internal field naming for better inquiry data handling

Voice Agent Enhancements

Multiple Voices per Pipeline - Use different voice profiles across different inquiries in the same pipeline
Post-Hangup Actions - Voice agent now continues to execute necessary actions like creating tickets and notes after a call ends, ensuring important information is captured even when calls disconnect unexpectedly

Cold Outreach Agent

Inquiry Status Display Fix - Fixed issue where sales agent inquiries were incorrectly showing as “outreach completed”

Abilities Canvas

Auto-save when repositioning elements for smoother workflow building
Better flow organization with clearer terminology
Expandable Editor for Node Instructions - Expand the instruction editor in nodes for easier editing of longer content
Instruction Spacing Fix - Removed unwanted spacing issues in node instructions for cleaner formatting
Jump to Errors - Quickly navigate to errors in your pipeline for faster troubleshooting

Version 0.11.0

🆕 New Features

Forms-Based Communication Channel - Introduced a new communication channel for form submissions. Configure custom forms or integrate existing forms via APIs and webhooks to capture leads directly into Z360, expanding your lead generation capabilities beyond SMS and email.Real-Time Saving for Abilities & Pipelines - Changes to abilities and pipelines now save automatically as you work. No more manual save buttons or lost work—your configurations are preserved as you build.Global Ask Z Sidebar - Access Ask Z from anywhere in the platform with the new collapsible sidebar. Get instant help, build abilities, and access documentation without navigating away from your current work.Email Re-Authentication - Re-authenticate expired email accounts with a single click. Previously, users had to remove and re-add expired accounts, now it can be reconnected directly with a single click.Multi-Account Authentication for Third-Party Apps - Connect multiple accounts for the same third-party integration. Authenticate multiple Google accounts, email addresses, or other services, and rename each connected account for easy identification and better organization.iOS App Link in Onboarding - New users can now easily download the iOS app directly from onboarding screens for immediate mobile access.Ryan Voice Option - New Ryan voice profile added to voice agent library with settings optimized for professional outbound calling.Smart Knowledge Base URL Detection - System automatically detects whether a URL points to a homepage or specific page and adjusts how it captures content for more accurate knowledge base information.

🤖 Ask Z Updates

Rebuilt Ask Z Structure - Completely redesigned Ask Z’s internal organization into separate focused components for better performance and faster feature development.Enhanced Builder Agent - Rewrote conversation prompts for building abilities and pipelines with better examples and improved accuracy when creating or updating workflows.Improved Logging - Better system monitoring and debugging capabilities for faster issue resolution.Session Tracking - All Ask Z and Builder agent activity is now properly grouped by your session for easier troubleshooting.Security Fix - Fixed issue where custom settings could leak between different organizations.

🐛 Bug Fixes & Improvements

Cold Outreach Agent Enhancements

Outbound Call Farewell Logic - Added natural conversation endings in outbound calls with contextual farewell messages
Quota Optimization - Fixed outbound call limit calculations to only count pipelines that actually make calls, freeing up capacity for pipelines without call nodes
Optional Channel Selection - Made “Channel” field optional in “Send Message” action, allowing the system to automatically use the conversation’s existing channel
Per-Node Follow-up Configuration - Added follow-up settings to individual ask/say nodes in pipeline ability builder, giving you control over follow-up behavior at each step
Voicemail Handling - Improved voicemail detection to prevent duplicate messages and awkward pauses; system now waits for the greeting to finish before leaving a message
Force Respond After Missed Call Fix - Resolved bug with automatic response logic after missed calls

Ability & Pipeline Builder

Tool Names Readability - Improved how tool names appear and made searching easier in the integrations panel
Faster Decision Making - Removed extra processing step when making decisions in abilities, speeding up execution
Branch Entry Handling - Fixed issue when starting a branch without any previous steps
Decision Node Timing - Only processes upcoming decision nodes when they immediately follow the current step
Subflow Display Fix - Fixed how inquiry flows are shown when they contain reusable subflow components
Testing Endpoints - Added testing endpoints for pipeline actions to help with development

Voice Agent Improvements

Thinking Sound - Replaced voice pauses with keyboard typing sound during processing for more natural conversation flow
Language Consistency - Locked voice output to English to prevent accidental language switching
Voicemail Tool Fix - Resolved issue where voicemail functionality wasn’t working properly

Inquiry Management

Bulk Delete Fix - Resolved error that occurred when trying to delete multiple inquiries at once

Number Porting

Various bug fixes and improvements to make porting phone numbers smoother

Email & Notifications

Updated email templates with clearer links and added text allowing you to change preferences if you don’t want to receive certain emails

UI/UX Improvements

Shortened long ticket titles so they fit better on screen
Added logout and account switching options on onboarding main screen for easier account management

Version 0.10.0

🆕 New Features

Inquiry Stage Update Remarks - Add contextual remarks when updating inquiry stages, sources, or assignees. Document important context and decisions directly during status changes for better team communication and record-keeping.Audio Device Selection - Take full control of your audio experience with new microphone and speaker selector in Personal Settings. Choose your preferred input and output devices for optimal call quality.Desktop PWA Navigation Controls - Enhanced desktop progressive web app experience with dedicated refresh and back navigation buttons for smoother browsing without relying on browser controls.Comprehensive Email Alert Preferences - Granular control over all email notifications with preferences for:

Ability/Pipeline updates
Reminder assigned and due alerts
Communication channel health status
Message failure notifications
Inquiry dropped alerts
New insights

All preferences are enabled by default and can be customized in Settings.Enhanced Contact & Inquiry Management Tools - New automation capabilities with tools to create tags, remove tags, and add/remove assignees programmatically for streamlined workflow management.Subflow System in Ability & Inquiry Builder - Create reusable workflow components with the new subflow system. Build repeatable flows once and reference them across multiple abilities and inquiry pipelines for consistent logic and easier maintenance.Additional Male Voice Options - Expanded voice library with new male voice profiles for greater personalization and brand alignment in voice agent interactions.

🤖 Ask Z Updates

Updated Pipeline & Ability Builder Agents - Pipeline and ability builder agents have been updated to stay current with the latest ability builder features including subflow support, new tools, and enhanced workflow capabilities.Optimized Pipeline Builder - Refined prompts for more accurate pipeline creation and better understanding of your workflow requirements.Improved Tool Selection - Enhanced tool selection logic ensures Ask Z chooses the most relevant tools for your requests.Better Documentation Access - Optimized Z360 docs and help center reference tool delivers faster, more relevant answers from platform documentation.

🐛 Bug Fixes & Improvements

Knowledge Base & Document Management

Fixed “Sync All” functionality to properly sync all documents without skipping files
Reduced clicks to open documents - files and folders now open with a single click for faster navigation
Improved markdown preview rendering to correctly display tables and formatting

Ability Builder Enhancements

Renamed “Actions” to “Integrations” for clearer terminology
Fixed dialog bug that appeared immediately upon opening an ability
Added minimap and sidebar collapse for better canvas navigation

Voice Agent Improvements

Enhanced pre-tool call filler management for more natural conversation flow
Improved voice activity detection for better turn-taking and interruption handling
Optimized prompts for more accurate and contextual responses
Outbound sales agent performance improvements

Call Management

Disabled call button when dialpad is empty to prevent accidental calls to system SIP numbers
Implemented rate limiting system for outbound calls (20 concurrent calls per organization with fair distribution)

Inbox & Messaging

Fixed dual response messages issue
Resolved message failure where system was attempting to call SIP numbers incorrectly

Inquiry Management

Fixed inquiry creation failure caused by deleted channels attached to pipelines - system now handles this edge case gracefully
Improved inquiry dropped notifications

System & Performance

Fixed 500 error when deleting expired emails
Ability engine optimization for faster execution

UI/UX Improvements

Updated create ticket interface with improved user experience
Enhanced overall interface consistency and usability

Version 0.9.0

🆕 New Features

Voice Dictation for Ask Z - Communicate with Ask Z naturally using voice input. Simply speak your requests and let Ask Z transcribe and process your commands for a hands-free, efficient experience.Ask Z Knowledge Base & Documentation Search - Search your company knowledge base and Z360 platform documentation directly from Ask Z. Get instant answers from your custom knowledge base and official Z360 help docs without leaving the conversation.Pipeline Builder with Ask Z - Build and configure inquiry pipelines through natural conversation with Ask Z. Describe your desired workflow, and Ask Z will create the pipeline structure with a clean 3-step process: settings, main flow, and call flows.Microsoft Teams & Zoom Integrations - Seamlessly connect your MS Teams and Zoom accounts to Z360 for enhanced collaboration and meeting management directly within the platform.Default Inbox Filters & Views - Customize your inbox experience with default filters and views. Set your preferred inbox configuration to automatically load with your most-used filters and sorting options.Enhanced Pipeline & Ability Tracking - New visibility into modification history with updated_at and updated_by information displayed for both pipeline and ability flows, providing better audit trails and team accountability.Campaign & Brand Registration - Streamlined 10DLC campaign and brand registration with automated recurring fee management, ensuring compliance and uninterrupted messaging capabilities.Fresh Android Build with Native Calling - Android app now includes full native calling functionality for seamless voice communication directly from your mobile device.

🐛 Bug Fixes & Improvements

Dark Mode Refinements - Comprehensive UI/UX fixes across dark mode for improved readability, consistent theming, and better visual hierarchy throughout the application.Ask Z Performance & UX Enhancements

Significant speed and usability improvements for faster responses
Simplified and clarified module descriptions across Contacts, Conversations, Inquiries, Tickets, and Web Search
Updated MCP (Model Context Protocol) integrations for enhanced capabilities
Multiple UI fixes for cleaner, more intuitive interface
Fixed KB and Docs modules injection issue ensuring they’re properly available in all modules with enforced hyperlink formatting

Pipeline Builder Improvements

Cleaner 3-step workflow (settings, main flow, call flows) with stronger CALL node validation and richer examples for better pipeline creation.
Phone number aliases now displayed in pipeline communications dropdown for clearer identification

Voice Agent Improvements

Reduced filler word usage for more natural, professional-sounding conversations
Enhanced conversational abilities making the agent more chatty and engaging
Better speech flow and improved user interaction quality

Knowledge Base Enhancements

Optimized agent for faster and more accurate file extraction
Cleaned markdown noise from scraped content for improved data quality

Conversation & Inbox Improvements

Auto-expand details tabs when loading conversations for immediate access to context
Fixed notification click behavior to redirect to correct conversation from inbox view

Other improvements

Porting System Enhancement - Improved user experience with porting button relocated to dedicated tab for easier access and better organization.
Calendar Integration Fix - Resolved missing tools issue in calendar integration, restoring full calendar functionality.
Onboarding Optimization - Increased size of “Get Started” buttons in onboarding flow for better visibility and easier interaction.
Pipeline Management Enhancement - Added confirmation prompt when disabling pipelines, asking users whether to stop follow-ups for existing leads to prevent accidental disruptions.

Smart Notifications

Email alerts sent to owners and admins when new AI insights are generated
Automated email notifications to admins and owners for any changes made to abilities or pipelines

Billing & Usage Improvements

PAYG (Pay-As-You-Go) usage discounts - Ask Z usage is now free during coupon/promotional periods
Product names now clearly specified in invoices for transparent billing
Automated campaign and brand registration recurring fee charges

Version 0.8.1

🆕 New Features

Inbox Sort by Latest User Activity - Added a new sort toggle in Inbox that lets you prioritize conversations by the most recent user message instead of the most recent message overall. Click the sort icon to the right of the search bar to switch modes.Custom Recorded Voicemail Message - You can now use your own recorded voicemail availability message instead of the inconsistent default Telnyx TTS prompt. Configure it in Settings → Phone → Availability.Per-Node Voice & Personality in Outbound Calls - Outbound voice agent call nodes now let you choose voice and personality independently for each node in the pipeline flow builder, giving you more control over how each step sounds.Improved Select Inputs Across Action Nodes - Added select-based inputs across multiple Z360 action nodes so you can choose supported options directly instead of typing them manually, making flow configuration faster and less error-prone.Default Variables in Ability Flow Builder - Added default variables to the ability flow builder for quicker setup. The currently available defaults are first name, last name, email, and phone (in AI Studio’s Ability flow builder, these are only available when requires_registration is true for given ability)

🐛 Bug Fixes & Improvements

Inbox Performance Optimizations - Improved Inbox speed, with noticeable gains in searching and filtering performance.Save As Validation for Nodes - Added validation to prevent multiple nodes from using the same save as value, helping avoid conflicts during flow setup.

Version 0.8.0

🆕 New Features

Number Porting to Z360 - Bring your existing phone numbers directly into Z360 with our new number porting feature. Maintain business continuity while leveraging Z360’s powerful communication capabilities with your established phone numbers.Outbound Voice Agent for Inquiries & Pipelines - Major upgrade to the Sales Agent with new outbound call node functionality. The agent can now proactively initiate calls to leads during the warming phase, enabling more dynamic and effective sales engagement strategies.

🐛 Bug Fixes & Improvements

Comprehensive UX Improvements Across Web & MobileMobile Enhancements:

Left-aligned release notes and changelog text for better readability (previously center-aligned)
Increased width of all conversation items for improved touch targets and content visibility
Fixed padding issues in profile info page
Improved notification preferences UI layout
Enhanced inaccessible routes handling with clear messaging
Redesigned empty conversation screen for better user guidance

Conversation & Inbox:

Increased icon sizes with hover tooltips in conversation view for better accessibility
Optimized sidebar collapsed state for cleaner interface
Swapped archive and filters button placement in inbox for more intuitive workflow
Moved snooze button inside notifications panel to reduce clutter
Improved tag handling and spacing with open sidebar
Updated unread message UI for clearer visual distinction
Improved call-as selector UI
Better fuzzy search support for conversations and other content

Abilities & AI Studio:

Refined abilities card UI design
Fixed node connection issues within condition nodes
Improved node selection and dragging experience in ability canvas

Inquiries & Pipelines:

Added archive options for inquiries directly in conversation view
Truncated long pipeline titles to prevent layout issues
Moved outreach status inside inquiry details box for consolidated information
Fixed inquiry opening behavior to properly launch mobile app when installed

Tickets:

Corrected 3-dot icon alignment in kanban card view
Fixed bugs in tickets kanban view archive system

Settings & Preferences:

Improved enable/disable toggle design universally across the platform
Changed “Settings” to “Personal Details” in user box for clarity
Enhanced last synced indicator in knowledge base files card
Fixed spacing in agent availability time windows

Team & Profile:

Display exact profile pictures of users on team page instead of placeholders
Fixed activity timeline user parameters display

System & Performance:

Resolved 419 error when switching organizations after idle periods
Made organization switching device-dependent for better session management
Enhanced connection failed screen UI with clearer messaging

Voice Agent:

Enhanced speech formatting in voice agent with better prompts

Lead Management Improvement - Changed failed message leads status from “dropped” to “idle” for more accurate lead state representation and better recovery options.

Version 0.7.0

🆕 New Features

Mobile Onboarding Flow - Complete onboarding experience now available on mobile apps, helping new users get started on any device with the same comprehensive setup process available on web.Onboarding Completion Screen - New celebratory completion screen marks the end of the onboarding journey, providing users with a clear sense of accomplishment and next steps.Comprehensive Failure Notifications - Stay informed with multi-channel alerts when issues occur. Assignees now receive notifications via in-app alerts, email, and push notifications when messages fail to send or inquiries get dropped in conversations.

🐛 Bug Fixes & Improvements

5x Speed Optimization Across Platform - Massive performance improvements with loading speeds increased by 5x across critical modules including Inbox, Contacts, Inquiries, Tickets, and AI Studio for a significantly faster user experience.Inbox UX Enhancements - Multiple user experience refinements across both web and mobile apps for smoother navigation and improved usability.Sources Filter Enhancement (Inquiries) - Fixed sources filter bug in the inquiries module. Sources are now properly identified and associated with their respective pipelines for more accurate filtering.Archive Leads Filter Visibility - Moved “Archive Leads” filter from the filters window to the main list and kanban view for easier access and reduced confusion.Availability Time Windows Fix - Resolved issue where time windows were not saving properly when all availability windows were turned off in the availability and scheduling settings.Dropped Leads Handling - Intelligent agent management now automatically unassigns agents when leads are dropped, keeping your inbox organized and agent availability accurate.Failed Message Agent Unassignment - System now automatically unassigns agents when a failed message is detected, preventing stuck conversations and improving workflow management.Session Management Fix - Resolved 419 error that occurred when switching organizations after periods of inactivity, ensuring seamless organization switching at all times.In-App Notification Click Fix - Eliminated the double-click bug in in-app notifications. Notifications now open correctly on the first click for faster response times.Enhanced Thread Management - Open conversation threads in new tabs directly from the details panel for improved multitasking and workflow efficiency.Onboarding Bug Fixes - Various bug fixes and stability improvements in the onboarding flow for a smoother user experience.

Version 0.6.0

🆕 New Features

Mobile App - Pull to Refresh: Enable pull-down refresh across mobile app screens for quicker updates and a smoother browsing experience.No Internet Fallback Screen: Added a dedicated fallback screen when no internet connection is detected to clearly guide users and prevent broken flows.Web Call Notifications: Introduced push notifications for incoming calls and messages on web to ensure users never miss key interactions.PWA for Web (Windows App Download): Users can now install Z360 as a Windows app via PWA for a more app-like desktop experience.Dynamic Session Names in Ask Z History: Ask Z session history now displays dynamic session names based on session intent, making sessions easier to identify and revisit.Unassignment of Agent for Automated Replies: Added a functionality for un-assignment in automated replies so agents can automatically unassign themselves when automated messages are detected.Reminders - Edit & Delete Support: Users can now edit and delete reminders directly, improving flexibility and reminder management.Onboarding ImprovementsExpanded onboarding to include:

Feature exploration window for key product areas during onboarding
New items added into the setup window
Onboarding support for mobile version
New team member onboarding flow upon invite to an organization

Categorized Voices from App Layer: Voices are now categorized based on expressive and non-expressive to improve selection and discovery.Voice Agent Improvements:

Faster data retreiveal for Voice Agents
Added more expressive voice options
HD voice quality improvements for phone calls

🐛 Bug Fixes & Improvements

Performance Improvements - Slow Routes: Fixed slow routes across the app by optimizing modal loading and reducing UI latency.Reminder Error Handling Fix: Resolved reminder error handling issues to prevent failures and improve reliability.Pipeline Setup - AI Outreach Button Accessibility: Fixed an issue where the AI outreach button in pipeline setup was not accessible.Pipeline Configuration - Assignee Save Fix: Resolved a bug where assignees were not being saved on the pipeline configuration page.Calls - Audio Device Selection Improvements: Improved audio device selection behavior during calls for more consistent device switching.Organization Access - 403 Issue Fix: Fixed the issue where users encountered a 403 error due to not being associated with any organization.Notification Redirect Fix: Resolved notification redirect issues so users are now routed to the correct conversation.

🙌 Enhancements

Takeover Button Placement Update: Moved the Takeover button from the details panel to the main message box for faster access and improved usability.Edit Inquiry UI Enhancement: Improved the Edit Inquiry user interface for clearer interactions and a more polished experience.Scroller Styling Improvements: Updated scrolling behavior to appear only on hover and improved styling for a cleaner UI experience.

Version 0.5.1

🙌 Enhancements

Comprehensive Onboarding Experience - Strategically redesigned onboarding flow to help new users get started faster and understand Z360’s full capabilities.

Enhanced Setup Steps - New guided setup process now includes agent configuration and 10DLC registration, ensuring compliance and optimal performance from day one.
Interactive Exploration Module - Hands-on introduction to Z360’s key features with guided tasks including:
- Configure Personal Settings
- Set Notification Preferences
- Send First Message
- Send First Ask Z Message
- Build Ability with Ask Z
- Add Actions or Integrate a Tool
- Add First Inquiry
- Create First Ticket
- Add First Contact
- Add Live Chat Widget
- Explore Billing Settings
- Test an Ability
Automated Knowledge Base Setup - Smart URL-based knowledge base fetching during onboarding. Simply provide your website URL and the system automatically extracts and imports relevant content.
Contextual Help Center Integration - Direct links to relevant help center articles embedded throughout features and modules for instant access to detailed documentation.
Onboarding Email Sequences - Automated email workflows for both completed and pending organizations to guide users through setup and encourage platform adoption.

Ask Z Enhancements

Improved Ability Builder Prompts - More intuitive and helpful ability building experience, making the creation process smoother and more efficient.
Persistent Tool Binding - Tools now remain bound to chat sessions initiated with the ability builder, providing consistent functionality throughout your conversation.
Smoother User Experience - Overall performance and interaction improvements for faster, more responsive conversations with Ask Z.

🐛 Bug Fixes & Improvements

Voice Agent Performance Upgrades

Reduced Latency - Significantly improved response times for more natural, real-time conversations.
New Voice Model Support - Added support for new voice models, providing additional high-quality voice options.
Enhanced Packet Loss Handling - Better network resilience with improved packet loss recovery for clearer, uninterrupted calls.
Double Greeting Fix - Resolved bug that caused voice agents to play greeting messages twice at the start of calls.

Version 0.5.0

🆕 New Features

Mobile App v0.2 - Enhanced Authentication Options

Sign in with Google - Seamlessly authenticate using your Google account on both Android and iOS mobile apps for faster, more convenient access.
Sign in with Apple - New Apple authentication support across all platforms including Android, iOS, and web app, providing users with additional secure sign-in options.

SMS Reaction Support - Enhanced SMS experience with reaction visibility. When contacts react to messages from their phone (👍, ❤️, etc.), these reactions now appear in Z360 conversations, providing better context and engagement tracking.

🐛 Bug Fixes & Improvements

Release Email Formatting - Improved email template formatting for release notifications, ensuring changelogs and update information are displayed clearly and professionally.Streamlined Notification Settings - Removed push notifications column from the web version to eliminate confusion and provide a cleaner, more intuitive settings interface focused on web-relevant options.Ticket Status Edit Fix - Resolved bug that was preventing status changes when editing tickets directly from the conversation window. Users can now update ticket status seamlessly without switching views.Billing System Improvements

Fixed Negative Usage Metrics - Corrected calculation error that was showing negative values for call minute usage, ensuring accurate billing metrics.
Payment Method Access Control - Enhanced permission management for payment settings. Update payment method and reactivate subscription options are now exclusively visible to organization owners, admins and member type of users will be shown different screens.

Version 0.4.0

🆕 New Features

AI Insights Hub - Gain actionable intelligence from your AI agents with comprehensive insights for both text and voice interactions. Automatically identifies ability and knowledge base gaps to help you optimize agent performance. Insights refresh every 24 hours to provide you with the latest data-driven recommendations.Push Notifications for Mobile - Never miss important updates with full push notification support on the mobile app. Stay connected and responsive to your team and customers even when you’re away from your desk.Team Mentions in Notes, Tickets & Reminders - Collaborate more effectively by mentioning team members directly in notes, tickets, and reminders. Mentioned team members receive notifications via email, in-app alerts, and push notifications. Note: Team members must enable “assigned” preferences in Settings to receive mention notifications.Archive System for Tickets - Keep your workspace organized with the new ticket archiving feature. Archive completed or outdated tickets to declutter your active queue while maintaining access to historical records.Archive System for Conversations - Maintain a clean conversation inbox by archiving completed conversations. Easily retrieve archived conversations when needed while keeping your active workspace focused and manageable.Health Alerts for Communication Channels - Proactive monitoring with multi-channel alerts for unhealthy email addresses and phone numbers. Receive notifications via in-app alerts, banner notifications, push notifications, and email to quickly address connectivity issues before they impact your operations.Automated Release Notifications - Stay informed about platform updates with automated email alerts sent to admins and users for every new release, complete with detailed changelogs.Multiple Voices & Personalities for Voice Agent - Customize your voice agent experience by selecting from multiple voice options and personalities. Tailor the agent’s tone and style to match your brand and audience preferences.Direct Contact-to-Pipeline Assignment - Streamline your workflow by pushing contacts directly into inquiry pipelines. Skip manual steps and accelerate your lead management process.Enhanced Voice Agent Capabilities - Voice agents can now create reminders, notes, and tickets during conversations, enabling comprehensive task management without switching between interfaces.

🐛 Bug Fixes & Improvements

Composio Integration Fixes - Resolved “no tools found” issue with Composio actions and added associated account details display for Composio integrated tools, making it easier to identify which linked account is being used.Contact Page Scroll Fix - Eliminated whitespace scrolling issues on the contacts page for smoother navigation and improved user experience.Z Assignment Notification Fix - Corrected false “Z assigned” notifications that were mistakenly triggered during human agent assignments, ensuring accurate assignment tracking.Mailer Loop Prevention - Intelligent email filtering now prevents notification loops when emails originate from Z360’s mailer address. The agent automatically unassigns to avoid circular notifications.Payment & Billing Improvements - Enhanced payment handling with a three-attempt limit for monthly deductions. Organizations are automatically suspended after three failed payment attempts to ensure clear billing status.Reminder Timezone Correction - Fixed timezone display issue in email notifications for reminders, ensuring accurate time representation across all time zones.User Details Sidebar Enhancement - Replaced dialpad with detailed user information sidebar when selecting conversations, providing immediate access to contact context.Pipeline Duplication Fix - Resolved issue where communication abilities were not being duplicated when cloning pipelines, ensuring complete pipeline replication.Transcript & Audio Recording Fix - Addressed system issue that was causing occasional loss of either transcription or audio recording, ensuring complete conversation capture.Voice Agent Note Creation Fix - Corrected bug preventing voice agents from properly creating notes during conversations.Voice Agent Performance Improvements - Significantly enhanced voice agent reliability and performance with fixes for dual ticket creation issues, reduced latency, and improved packet loss handling for clearer, more consistent voice interactions.Mobile App Enhancements - Improved Ask Z functionality and settings interface in the mobile app for a more seamless mobile experience.

Version 0.3.0

🆕 New Features

In-App Notifications System - Stay updated with real-time notifications directly within Z360. Receive instant alerts for important events, conversation updates, and system activities without missing a beat. Note: Don’t forget to enable in-app preferences from Settings to start receiving notifications.Automatic DND & Stop Message Handling - Enhanced conversation management with intelligent STOP message detection. When a contact sends “STOP”, the system automatically activates Do Not Disturb mode and unassigns the agent from that conversation, ensuring compliance with opt-out requests.Ability Builder Agent - Build and customize abilities effortlessly through natural conversation with Ask Z. Simply describe what you want your ability to do, and Ask Z will help you create and edit it without any technical knowledge required.Ability Testing Agent - Test your custom abilities in a safe environment before deploying them. Validate functionality, refine behavior, and ensure your abilities work perfectly before using them in live conversations.Mobile App Launch (v0.1) - Access Z360 on the go with our brand new mobile application. Manage conversations, monitor performance, and stay connected with your team from anywhere.Real-Time Contact Updates - Agents can now update contact information during active conversations, eliminating the need to pause or end conversations when contact details need modification.Image Context Recognition - AI agents now have full context of image attachments shared in conversations, enabling them to analyze, reference, and respond intelligently to visual content.MMS Support - Send and receive images directly in SMS conversations. Share visual content seamlessly with your contacts through multimedia messaging.Attachments Management System - Comprehensive file handling with automatic organization. Send and receive attachments and images in conversations, with all files automatically saved and organized in each contact’s dedicated attachments section for easy access.RCS (Rich Communication Services) - Upgrade your SMS experience with RCS support. Send rich content including links, multimedia files, and enhanced media directly through SMS conversations for a more engaging communication experience.

🐛 Bug Fixes & Improvements

Voice Agent Enhancements - Significantly improved voice agent performance with reduced latency, better filler word handling, enhanced text-to-speech quality, and more accurate tool calling capabilities for smoother, more natural conversations.Memory Management on Contact Deletion - Enhanced privacy and data management. When a contact is deleted, the system now automatically clears all associated conversation memory and context to maintain data integrity.

Version 0.2.0

🆕 New Features

Redesigned Onboarding Experience - Enjoy a completely revamped onboarding flow with smoother navigation and improved user guidance to help you get started faster
GMB Integration - Automatically fetch and sync Google My Business information by simply entering your business name
Website Content Scraping - Extract and import website content directly into your Knowledgebase module by providing a URL
Extended 2FA Session - Enable “Remember Device” option to stay logged in for 30 days without repeated authentication prompts
In-App Update Notifications - Stay informed with our new version control system that displays update announcements directly inside Z360 whenever a new version is released
Feedback Tools - Quickly report bugs or suggest improvements through our new built-in feedback feature
Help Center Documentation - Access comprehensive guides and documentation through our newly launched Help Center
Custom MCP Configuration - Configure and integrate custom MCP (Model Context Protocol) servers directly in the Actions module for enhanced workflow automation

🐛 Bug Fixes & Improvements

Phone Number Health Monitoring - Added repair functionality to automatically fix and restore phone number health status issues
Pipeline Scheduling Enhancement - Introduced day and hour selectors in pipeline setup for more precise scheduling control
AI Outreach Toggle Fix - Resolved bug where the AI outreach toggle wasn’t functioning properly in pipeline configuration
Email Notification Fix - Fixed critical bug where the system continued sending email notifications even when users had explicitly disabled them in preferences

​Version 0.36.0

​New Features

​Ask Z & AI Studio

​Calls & Inbox

​Account & Settings

​Mobile App

​Version 0.35.0

​New Features

​Ask Z & AI Studio

​Mobile App

​Calls & Inbox

​Bug Fixes & Improvements

​Version 0.34.0

​New Features

​Ask Z & AI Studio

​Mobile App

​Bug Fixes & Improvements

​Version 0.33.0

​New Features

​Ask Z & AI Studio

​Calls & Inbox

​Account & Settings

​Bug Fixes & Improvements

​Version 0.32.0

​New Features

​Ask Z & AI Studio

​Settings & Billing

​Version 0.31.0

​New Features

​Ask Z & AI Studio

​Calls & Inbox

​Billing

​Bug Fixes & Improvements

​Version 0.30.0

​New Features

​Ask Z & AI Studio

​Calls & Inbox

​Integrations

​Billing

​Bug Fixes & Improvements

​Version 0.29.0

​New Features

​Ask Z & AI Studio

​Calls & Inbox

​Integrations

​Billing

​Bug Fixes & Improvements

​Version 0.28.0

​🆕 New Features

​🤖 Ask Z & AI Studio

​☎️ Calls & Inbox

​🔗 Integrations

​🐛 Bug Fixes & Improvements

​Version 0.27.0

​🆕 New Features

​🤖 Ask Z & AI Studio

​☎️ Calls & Inbox

​💳 Billing

​🐛 Bug Fixes & Improvements

​Version 0.26.0

​🆕 New Features

​🤖 Ask Z & AI Studio

​☎️ Calls & Inbox

​💳 Billing

​🐛 Bug Fixes & Improvements

​Version 0.25.0

​🆕 New Features

​🤖 Ask Z & AI Studio

​☎️ Calls & Inbox

​🔗 Integrations

​📊 Dashboard

​🎫 Tickets

​🐛 Bug Fixes & Improvements

​Version 0.24.0

​🆕 New Features

​☎️ Calls & Inbox

​🤖 Ask Z & AI Studio

​📊 Dashboard

​👥 Contacts

​🐛 Bug Fixes & Improvements

Version 0.36.0

New Features

Ask Z & AI Studio

Calls & Inbox

Account & Settings

Mobile App

Version 0.35.0

New Features

Ask Z & AI Studio

Mobile App

Calls & Inbox

Bug Fixes & Improvements

Version 0.34.0

New Features

Ask Z & AI Studio

Mobile App

Bug Fixes & Improvements

Version 0.33.0

New Features

Ask Z & AI Studio

Calls & Inbox

Account & Settings

Bug Fixes & Improvements

Version 0.32.0

New Features

Ask Z & AI Studio

Settings & Billing

Version 0.31.0

New Features

Ask Z & AI Studio

Calls & Inbox

Billing

Bug Fixes & Improvements

Version 0.30.0

New Features

Ask Z & AI Studio

Calls & Inbox

Integrations

Billing

Bug Fixes & Improvements

Version 0.29.0

New Features

Ask Z & AI Studio

Calls & Inbox

Integrations

Billing

Bug Fixes & Improvements

Version 0.28.0

🆕 New Features

🤖 Ask Z & AI Studio

☎️ Calls & Inbox

🔗 Integrations

🐛 Bug Fixes & Improvements

Version 0.27.0

🆕 New Features

🤖 Ask Z & AI Studio

☎️ Calls & Inbox

💳 Billing

🐛 Bug Fixes & Improvements

Version 0.26.0

🆕 New Features

🤖 Ask Z & AI Studio

☎️ Calls & Inbox

💳 Billing

🐛 Bug Fixes & Improvements

Version 0.25.0

🆕 New Features

🤖 Ask Z & AI Studio

☎️ Calls & Inbox

🔗 Integrations

📊 Dashboard

🎫 Tickets

🐛 Bug Fixes & Improvements

Version 0.24.0

🆕 New Features

☎️ Calls & Inbox

🤖 Ask Z & AI Studio

📊 Dashboard

👥 Contacts

🐛 Bug Fixes & Improvements