03/16/2026
Version 0.8.1
🆕 New Features
Inbox Sort by Latest User Activity - Added a new sort toggle in Inbox that lets you prioritize conversations by the most recent user message instead of the most recent message overall. Click the sort icon to the right of the search bar to switch modes.Custom Recorded Voicemail Message - You can now use your own recorded voicemail availability message instead of the inconsistent default Telnyx TTS prompt. Configure it in Settings → Phone → Availability.Per-Node Voice & Personality in Outbound Calls - Outbound voice agent call nodes now let you choose voice and personality independently for each node in the pipeline flow builder, giving you more control over how each step sounds.Improved Select Inputs Across Action Nodes - Added select-based inputs across multiple Z360 action nodes so you can choose supported options directly instead of typing them manually, making flow configuration faster and less error-prone.Default Variables in Ability Flow Builder - Added default variables to the ability flow builder for quicker setup. The currently available defaults are first name, last name, email, and phone (in AI Studio’s Ability flow builder, these are only available when requires_registration is true for given ability)🐛 Bug Fixes & Improvements
Inbox Performance Optimizations - Improved Inbox speed, with noticeable gains in searching and filtering performance.Save As Validation for Nodes - Added validation to prevent multiple nodes from using the same save as value, helping avoid conflicts during flow setup.03/13/2026
Version 0.8.0
🆕 New Features
Number Porting to Z360 - Bring your existing phone numbers directly into Z360 with our new number porting feature. Maintain business continuity while leveraging Z360’s powerful communication capabilities with your established phone numbers.Outbound Voice Agent for Inquiries & Pipelines - Major upgrade to the Sales Agent with new outbound call node functionality. The agent can now proactively initiate calls to leads during the warming phase, enabling more dynamic and effective sales engagement strategies.🐛 Bug Fixes & Improvements
Comprehensive UX Improvements Across Web & MobileMobile Enhancements:- Left-aligned release notes and changelog text for better readability (previously center-aligned)
- Increased width of all conversation items for improved touch targets and content visibility
- Fixed padding issues in profile info page
- Improved notification preferences UI layout
- Enhanced inaccessible routes handling with clear messaging
- Redesigned empty conversation screen for better user guidance
- Increased icon sizes with hover tooltips in conversation view for better accessibility
- Optimized sidebar collapsed state for cleaner interface
- Swapped archive and filters button placement in inbox for more intuitive workflow
- Moved snooze button inside notifications panel to reduce clutter
- Improved tag handling and spacing with open sidebar
- Updated unread message UI for clearer visual distinction
- Improved call-as selector UI
- Better fuzzy search support for conversations and other content
- Refined abilities card UI design
- Fixed node connection issues within condition nodes
- Improved node selection and dragging experience in ability canvas
- Added archive options for inquiries directly in conversation view
- Truncated long pipeline titles to prevent layout issues
- Moved outreach status inside inquiry details box for consolidated information
- Fixed inquiry opening behavior to properly launch mobile app when installed
- Corrected 3-dot icon alignment in kanban card view
- Fixed bugs in tickets kanban view archive system
- Improved enable/disable toggle design universally across the platform
- Changed “Settings” to “Personal Details” in user box for clarity
- Enhanced last synced indicator in knowledge base files card
- Fixed spacing in agent availability time windows
- Display exact profile pictures of users on team page instead of placeholders
- Fixed activity timeline user parameters display
- Resolved 419 error when switching organizations after idle periods
- Made organization switching device-dependent for better session management
- Enhanced connection failed screen UI with clearer messaging
- Enhanced speech formatting in voice agent with better prompts
03/06/2026
Version 0.7.0
🆕 New Features
Mobile Onboarding Flow - Complete onboarding experience now available on mobile apps, helping new users get started on any device with the same comprehensive setup process available on web.Onboarding Completion Screen - New celebratory completion screen marks the end of the onboarding journey, providing users with a clear sense of accomplishment and next steps.Comprehensive Failure Notifications - Stay informed with multi-channel alerts when issues occur. Assignees now receive notifications via in-app alerts, email, and push notifications when messages fail to send or inquiries get dropped in conversations.🐛 Bug Fixes & Improvements
5x Speed Optimization Across Platform - Massive performance improvements with loading speeds increased by 5x across critical modules including Inbox, Contacts, Inquiries, Tickets, and AI Studio for a significantly faster user experience.Inbox UX Enhancements - Multiple user experience refinements across both web and mobile apps for smoother navigation and improved usability.Sources Filter Enhancement (Inquiries) - Fixed sources filter bug in the inquiries module. Sources are now properly identified and associated with their respective pipelines for more accurate filtering.Archive Leads Filter Visibility - Moved “Archive Leads” filter from the filters window to the main list and kanban view for easier access and reduced confusion.Availability Time Windows Fix - Resolved issue where time windows were not saving properly when all availability windows were turned off in the availability and scheduling settings.Dropped Leads Handling - Intelligent agent management now automatically unassigns agents when leads are dropped, keeping your inbox organized and agent availability accurate.Failed Message Agent Unassignment - System now automatically unassigns agents when a failed message is detected, preventing stuck conversations and improving workflow management.Session Management Fix - Resolved 419 error that occurred when switching organizations after periods of inactivity, ensuring seamless organization switching at all times.In-App Notification Click Fix - Eliminated the double-click bug in in-app notifications. Notifications now open correctly on the first click for faster response times.Enhanced Thread Management - Open conversation threads in new tabs directly from the details panel for improved multitasking and workflow efficiency.Onboarding Bug Fixes - Various bug fixes and stability improvements in the onboarding flow for a smoother user experience.02/25/2026
Version 0.6.0
🆕 New Features
Mobile App - Pull to Refresh: Enable pull-down refresh across mobile app screens for quicker updates and a smoother browsing experience.No Internet Fallback Screen: Added a dedicated fallback screen when no internet connection is detected to clearly guide users and prevent broken flows.Web Call Notifications: Introduced push notifications for incoming calls and messages on web to ensure users never miss key interactions.PWA for Web (Windows App Download): Users can now install Z360 as a Windows app via PWA for a more app-like desktop experience.Dynamic Session Names in Ask Z History: Ask Z session history now displays dynamic session names based on session intent, making sessions easier to identify and revisit.Unassignment of Agent for Automated Replies: Added a functionality for un-assignment in automated replies so agents can automatically unassign themselves when automated messages are detected.Reminders - Edit & Delete Support: Users can now edit and delete reminders directly, improving flexibility and reminder management.Onboarding ImprovementsExpanded onboarding to include:
- Feature exploration window for key product areas during onboarding
- New items added into the setup window
- Onboarding support for mobile version
- New team member onboarding flow upon invite to an organization
- Faster data retreiveal for Voice Agents
- Added more expressive voice options
- HD voice quality improvements for phone calls
🐛 Bug Fixes & Improvements
Performance Improvements - Slow Routes: Fixed slow routes across the app by optimizing modal loading and reducing UI latency.Reminder Error Handling Fix: Resolved reminder error handling issues to prevent failures and improve reliability.Pipeline Setup - AI Outreach Button Accessibility: Fixed an issue where the AI outreach button in pipeline setup was not accessible.Pipeline Configuration - Assignee Save Fix: Resolved a bug where assignees were not being saved on the pipeline configuration page.Calls - Audio Device Selection Improvements: Improved audio device selection behavior during calls for more consistent device switching.Organization Access - 403 Issue Fix: Fixed the issue where users encountered a 403 error due to not being associated with any organization.Notification Redirect Fix: Resolved notification redirect issues so users are now routed to the correct conversation.
🙌 Enhancements
Takeover Button Placement Update: Moved the Takeover button from the details panel to the main message box for faster access and improved usability.Edit Inquiry UI Enhancement: Improved the Edit Inquiry user interface for clearer interactions and a more polished experience.Scroller Styling Improvements: Updated scrolling behavior to appear only on hover and improved styling for a cleaner UI experience.02/16/2026
Version 0.5.1
🙌 Enhancements
Comprehensive Onboarding Experience - Strategically redesigned onboarding flow to help new users get started faster and understand Z360’s full capabilities.- Enhanced Setup Steps - New guided setup process now includes agent configuration and 10DLC registration, ensuring compliance and optimal performance from day one.
- Interactive Exploration Module - Hands-on introduction to Z360’s key features with guided tasks including:
- Configure Personal Settings
- Set Notification Preferences
- Send First Message
- Send First Ask Z Message
- Build Ability with Ask Z
- Add Actions or Integrate a Tool
- Add First Inquiry
- Create First Ticket
- Add First Contact
- Add Live Chat Widget
- Explore Billing Settings
- Test an Ability
- Automated Knowledge Base Setup - Smart URL-based knowledge base fetching during onboarding. Simply provide your website URL and the system automatically extracts and imports relevant content.
- Contextual Help Center Integration - Direct links to relevant help center articles embedded throughout features and modules for instant access to detailed documentation.
- Onboarding Email Sequences - Automated email workflows for both completed and pending organizations to guide users through setup and encourage platform adoption.
- Improved Ability Builder Prompts - More intuitive and helpful ability building experience, making the creation process smoother and more efficient.
- Persistent Tool Binding - Tools now remain bound to chat sessions initiated with the ability builder, providing consistent functionality throughout your conversation.
- Smoother User Experience - Overall performance and interaction improvements for faster, more responsive conversations with Ask Z.
🐛 Bug Fixes & Improvements
Voice Agent Performance Upgrades- Reduced Latency - Significantly improved response times for more natural, real-time conversations.
- New Voice Model Support - Added support for new voice models, providing additional high-quality voice options.
- Enhanced Packet Loss Handling - Better network resilience with improved packet loss recovery for clearer, uninterrupted calls.
- Double Greeting Fix - Resolved bug that caused voice agents to play greeting messages twice at the start of calls.
02/12/2026
Version 0.5.0
🆕 New Features
Mobile App v0.2 - Enhanced Authentication Options- Sign in with Google - Seamlessly authenticate using your Google account on both Android and iOS mobile apps for faster, more convenient access.
- Sign in with Apple - New Apple authentication support across all platforms including Android, iOS, and web app, providing users with additional secure sign-in options.
🐛 Bug Fixes & Improvements
Release Email Formatting - Improved email template formatting for release notifications, ensuring changelogs and update information are displayed clearly and professionally.Streamlined Notification Settings - Removed push notifications column from the web version to eliminate confusion and provide a cleaner, more intuitive settings interface focused on web-relevant options.Ticket Status Edit Fix - Resolved bug that was preventing status changes when editing tickets directly from the conversation window. Users can now update ticket status seamlessly without switching views.Billing System Improvements- Fixed Negative Usage Metrics - Corrected calculation error that was showing negative values for call minute usage, ensuring accurate billing metrics.
- Payment Method Access Control - Enhanced permission management for payment settings. Update payment method and reactivate subscription options are now exclusively visible to organization owners, admins and member type of users will be shown different screens.
02/06/2026
Version 0.4.0
🆕 New Features
AI Insights Hub - Gain actionable intelligence from your AI agents with comprehensive insights for both text and voice interactions. Automatically identifies ability and knowledge base gaps to help you optimize agent performance. Insights refresh every 24 hours to provide you with the latest data-driven recommendations.Push Notifications for Mobile - Never miss important updates with full push notification support on the mobile app. Stay connected and responsive to your team and customers even when you’re away from your desk.Team Mentions in Notes, Tickets & Reminders - Collaborate more effectively by mentioning team members directly in notes, tickets, and reminders. Mentioned team members receive notifications via email, in-app alerts, and push notifications. Note: Team members must enable “assigned” preferences in Settings to receive mention notifications.Archive System for Tickets - Keep your workspace organized with the new ticket archiving feature. Archive completed or outdated tickets to declutter your active queue while maintaining access to historical records.Archive System for Conversations - Maintain a clean conversation inbox by archiving completed conversations. Easily retrieve archived conversations when needed while keeping your active workspace focused and manageable.Health Alerts for Communication Channels - Proactive monitoring with multi-channel alerts for unhealthy email addresses and phone numbers. Receive notifications via in-app alerts, banner notifications, push notifications, and email to quickly address connectivity issues before they impact your operations.Automated Release Notifications - Stay informed about platform updates with automated email alerts sent to admins and users for every new release, complete with detailed changelogs.Multiple Voices & Personalities for Voice Agent - Customize your voice agent experience by selecting from multiple voice options and personalities. Tailor the agent’s tone and style to match your brand and audience preferences.Direct Contact-to-Pipeline Assignment - Streamline your workflow by pushing contacts directly into inquiry pipelines. Skip manual steps and accelerate your lead management process.Enhanced Voice Agent Capabilities - Voice agents can now create reminders, notes, and tickets during conversations, enabling comprehensive task management without switching between interfaces.🐛 Bug Fixes & Improvements
Composio Integration Fixes - Resolved “no tools found” issue with Composio actions and added associated account details display for Composio integrated tools, making it easier to identify which linked account is being used.Contact Page Scroll Fix - Eliminated whitespace scrolling issues on the contacts page for smoother navigation and improved user experience.Z Assignment Notification Fix - Corrected false “Z assigned” notifications that were mistakenly triggered during human agent assignments, ensuring accurate assignment tracking.Mailer Loop Prevention - Intelligent email filtering now prevents notification loops when emails originate from Z360’s mailer address. The agent automatically unassigns to avoid circular notifications.Payment & Billing Improvements - Enhanced payment handling with a three-attempt limit for monthly deductions. Organizations are automatically suspended after three failed payment attempts to ensure clear billing status.Reminder Timezone Correction - Fixed timezone display issue in email notifications for reminders, ensuring accurate time representation across all time zones.User Details Sidebar Enhancement - Replaced dialpad with detailed user information sidebar when selecting conversations, providing immediate access to contact context.Pipeline Duplication Fix - Resolved issue where communication abilities were not being duplicated when cloning pipelines, ensuring complete pipeline replication.Transcript & Audio Recording Fix - Addressed system issue that was causing occasional loss of either transcription or audio recording, ensuring complete conversation capture.Voice Agent Note Creation Fix - Corrected bug preventing voice agents from properly creating notes during conversations.Voice Agent Performance Improvements - Significantly enhanced voice agent reliability and performance with fixes for dual ticket creation issues, reduced latency, and improved packet loss handling for clearer, more consistent voice interactions.Mobile App Enhancements - Improved Ask Z functionality and settings interface in the mobile app for a more seamless mobile experience.01/30/2026
Version 0.3.0
🆕 New Features
In-App Notifications System - Stay updated with real-time notifications directly within Z360. Receive instant alerts for important events, conversation updates, and system activities without missing a beat. Note: Don’t forget to enable in-app preferences from Settings to start receiving notifications.Automatic DND & Stop Message Handling - Enhanced conversation management with intelligent STOP message detection. When a contact sends “STOP”, the system automatically activates Do Not Disturb mode and unassigns the agent from that conversation, ensuring compliance with opt-out requests.Ability Builder Agent - Build and customize abilities effortlessly through natural conversation with Ask Z. Simply describe what you want your ability to do, and Ask Z will help you create and edit it without any technical knowledge required.Ability Testing Agent - Test your custom abilities in a safe environment before deploying them. Validate functionality, refine behavior, and ensure your abilities work perfectly before using them in live conversations.Mobile App Launch (v0.1) - Access Z360 on the go with our brand new mobile application. Manage conversations, monitor performance, and stay connected with your team from anywhere.Real-Time Contact Updates - Agents can now update contact information during active conversations, eliminating the need to pause or end conversations when contact details need modification.Image Context Recognition - AI agents now have full context of image attachments shared in conversations, enabling them to analyze, reference, and respond intelligently to visual content.MMS Support - Send and receive images directly in SMS conversations. Share visual content seamlessly with your contacts through multimedia messaging.Attachments Management System - Comprehensive file handling with automatic organization. Send and receive attachments and images in conversations, with all files automatically saved and organized in each contact’s dedicated attachments section for easy access.RCS (Rich Communication Services) - Upgrade your SMS experience with RCS support. Send rich content including links, multimedia files, and enhanced media directly through SMS conversations for a more engaging communication experience.🐛 Bug Fixes & Improvements
Voice Agent Enhancements - Significantly improved voice agent performance with reduced latency, better filler word handling, enhanced text-to-speech quality, and more accurate tool calling capabilities for smoother, more natural conversations.Memory Management on Contact Deletion - Enhanced privacy and data management. When a contact is deleted, the system now automatically clears all associated conversation memory and context to maintain data integrity.01/23/2026
Version 0.2.0
🆕 New Features
- Redesigned Onboarding Experience - Enjoy a completely revamped onboarding flow with smoother navigation and improved user guidance to help you get started faster
- GMB Integration - Automatically fetch and sync Google My Business information by simply entering your business name
- Website Content Scraping - Extract and import website content directly into your Knowledgebase module by providing a URL
- Extended 2FA Session - Enable “Remember Device” option to stay logged in for 30 days without repeated authentication prompts
- In-App Update Notifications - Stay informed with our new version control system that displays update announcements directly inside Z360 whenever a new version is released
- Feedback Tools - Quickly report bugs or suggest improvements through our new built-in feedback feature
- Help Center Documentation - Access comprehensive guides and documentation through our newly launched Help Center
- Custom MCP Configuration - Configure and integrate custom MCP (Model Context Protocol) servers directly in the Actions module for enhanced workflow automation
🐛 Bug Fixes & Improvements
- Phone Number Health Monitoring - Added repair functionality to automatically fix and restore phone number health status issues
- Pipeline Scheduling Enhancement - Introduced day and hour selectors in pipeline setup for more precise scheduling control
- AI Outreach Toggle Fix - Resolved bug where the AI outreach toggle wasn’t functioning properly in pipeline configuration
- Email Notification Fix - Fixed critical bug where the system continued sending email notifications even when users had explicitly disabled them in preferences