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07/05/2026

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Version 0.26.0

This release adds custom AI Experts, long-term assistant memory, more flexible expert automation, stronger phone-number controls, improved call handling, clearer usage billing, and several fixes across Ask Z, AI Studio, calls, and messaging.

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🆕 New Features

Call Hold - Active calls can now be placed on hold and resumed from the call controls, including supported conference call flows.Transfer-Based Call Routing - Phone numbers can now use Transfer as a receiving mode to send inbound calls to an external number, and outside-working-hours handling now offers three choices: agent, voicemail, or transfer to a personal number.Call Queues - Callers can now wait in a queue until a receiving teammate is available, helping teams handle busy periods without immediately sending callers to fallback options.E-911 Settings - Teams can now save a default emergency address and sync it to active phone numbers from account settings.Per-Number Texting Controls - Texting can now be enabled or disabled for each phone number, giving teams more control over which numbers send SMS.

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🤖 Ask Z & AI Studio

Custom AI Experts - AI Studio now lets teams create specialized experts with their own names, descriptions, icons, and prompts.Scheduled and App-Triggered Experts - Experts can now run on schedules, start on demand, or respond to connected app events, helping teams automate recurring and event-driven work without starting each chat manually.Organization and Teammate Memory - Ask Z can now keep durable organization and teammate context, with a Memory page where teams can review the assistant’s saved context.Expert-Aware Agent Inbox - Ask Z threads now show the active expert, searchable thread history, attention filters, and archive controls for easier follow-up.Action Access Controls - Experts can now be limited to selected action groups, making it easier to keep each expert focused on the work it should perform.Deeper Agent Reasoning - Text and sales agents can now use deeper reasoning for complex work while keeping internal reasoning out of customer-facing messages.Clearer Action Reviews - Read-only AI Studio action nodes now show input labels more clearly, making automations easier to review.Product Docs and Support Through Ask Z - Ask Z now answers more product-docs questions and can help turn bug reports, feature requests, and help requests into Z360 Support tickets.

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☎️ Calls & Inbox

Improved Dialpad Experience - The web dialpad has been refined for better spacing, clearer controls, and easier audio device selection.Better Native Call Tracking - Outbound calls placed from mobile apps are now attributed more consistently to the correct user and organization.Image and MMS Support for Text Agents - Text agents can now understand inbound MMS images more reliably, and MMS messages with blank content now process more smoothly.

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💳 Billing

Aggregated Usage View - Usage logs now default to an aggregated view with total quantity, total amount, paid amount, and unpaid amount by usage type.Clearer AI Pricing - Billing pages now show Ask Z chat token pricing alongside messaging, voice, compliance, and other AI usage rates.

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🐛 Bug Fixes & Improvements

Cleaner Voice Conversations - Voice agents now strip internal progress text from spoken replies and transcripts, reduce repetition loops, ignore their own speakerphone echo more reliably, and stay in the caller’s dominant language more consistently.Duplicate Action Prevention - Voice agents now avoid repeating actions such as ticket creation, contact blocking, and connected app updates during interruptions.More Reliable Agent Actions - Text and voice agents now handle ticket type mismatches and unusually formatted action details more consistently.Phone Number Validation - Phone number settings now better prevent incompatible routing, texting, and team assignment combinations.
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06/29/2026

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Version 0.25.0

This release adds IVR call menus, more capable Ask Z workflows, clearer lead reporting, and several fixes that make calls, conversations, integrations, and billing easier.

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🆕 New Features

IVR Call Menus - Phone numbers can now route callers through an IVR menu, letting teams send keypresses to Z360 users or external phone numbers.Contact Custom Fields in Ask Z - Ask Z can now view, create, update, and search contact custom fields, making contact automation more complete.

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🤖 Ask Z & AI Studio

Business Manager Tool Previews - Ask Z now shows clearer names and previews for Business Manager actions so users can better understand what it is doing.Readable Approval Details - Approval prompts now show action details in a cleaner, easier-to-review format before users approve or reject a request.Smarter Search Results - Ask Z can now include total counts for larger searches only when needed, keeping everyday searches fast while still supporting deeper reviews.

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☎️ Calls & Inbox

More Reliable Call Pickup - Picking up a ringing call now handles timing conflicts more reliably, reducing cases where call controls could get out of sync.Improved Unread Conversation UI - Unread conversations now stand out more clearly in the inbox list, making new customer activity easier to spot.

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🔗 Integrations

Popular Integrations First - The Popular filter is now selected by default when adding integrations, and the list better reflects commonly used U.S. business apps.

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📊 Dashboard

More Accurate Acquisition Trends - The acquisition-over-time chart now reflects lead source, stage, and status changes more accurately across the selected date range.

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🎫 Tickets

Consistent Ticket Icons - Ticket type icons now require a valid emoji, keeping ticket categories consistent and easier to scan.

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🐛 Bug Fixes & Improvements

Lead Reactivation - Secured leads can now be reactivated when appropriate while still preventing duplicate active leads in the same conversation.
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06/21/2026

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Version 0.24.0

This release adds better calling controls, more useful Ask Z and AI Studio workflows, clearer dashboard reporting, and several improvements that make conversations and setup flows easier to use.

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🆕 New Features

Conference Calling - Team members can now add another teammate to an active customer call, with live participant updates and improved handling as participants join or leave.Call Preferences by Device - Users can choose which devices should ring for incoming calls across web, Android, and iOS, making it easier to control where assigned calls are received.Private Integrations - AI Studio integrations can now be connected as organization-wide integrations or private user integrations, giving teams more control over who can use each connected account.A2P 10DLC Tools in Ask Z - Ask Z can now help with A2P registration workflows, including viewing registration status, submitting brands and campaigns, and appealing eligible failed campaigns.Inbox Transcript Translation - Inbox transcripts can now be translated directly from the conversation view, making multilingual conversations easier to review.Pipeline Follow-Up Settings in Ask Z - Ask Z now understands pipeline follow-up settings more completely when reading, previewing, or building pipeline flows.Richer Tool Previews - Ask Z tool activity now includes clearer previews for web search, web scraping, and other tool calls so users can better understand what Ask Z is doing.

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☎️ Calls & Inbox

Clearer Call Pricing and Usage - Billing screens now show call connection, human agent call time, and AI agent call time more clearly, including how added conference participants are charged.Better Multi-Device Call Routing - Incoming calls now behave more predictably when a user is logged in on multiple devices.DND and Blocked Contact Messaging - Starting a new message or fax to a DND or blocked contact now shows a proper message instead of failing silently.Safer Attachment Previews - Attachment previews now handle URL metadata more carefully, reducing cases where previews fail or behave unexpectedly.

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🤖 Ask Z & AI Studio

Draft Ability Visibility - Ask Z can now see the ability summaries it needs, including draft abilities, when helping with AI Studio work.Action Node Parameter Editing - Fixed issues with editing required parameters in action nodes.Plan Preview Stability - Fixed an issue where Ask Z plan previews could briefly appear and then collapse or disappear.

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📊 Dashboard

Sales Conversion Rate - The dashboard now includes conversion rate for leads, comparing secured leads against total leads for the selected date range.Lead Status Distribution - Sales reporting now includes a clearer visual breakdown of active, idle, secured, declined, and dropped leads.

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👥 Contacts

Contact Tooltips - Contact table now show additional phone numbers and email addresses when hovering over the “+n” indicator.

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🐛 Bug Fixes & Improvements

Organization Switching - Switching organizations no longer asks users to refresh when they are already on the current tab.Assignee Validation - Assignment fields now better prevent selecting users outside the current organization.More Reliable Widget Conversations - Widget messages now stay tied to the correct conversation more consistently.
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06/12/2026

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Version 0.23.0

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🆕 New Features

Multiple Phone Numbers & Emails per Contact - Contacts now support multiple phone numbers and email addresses, giving you a more complete picture of each contact in one place.Multiple Users on One Call - Multiple team members can now all receive the same incoming call simultaneously. The first one to pick up gets the call.Global DND and Blocking for AI - The AI now has access to Do Not Disturb and blocking controls at all times, allowing it to take action when a customer requests DND or needs to be blocked due to reasons like abusive behavior.Ticket Type Descriptions - Added description support for ticket types so teams can better document and communicate the purpose of each ticket category.Response Feedback Buttons - Added thumbs up and thumbs down buttons on AI generated responses in inbox for quicker and easier feedback.

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🤖 Ask Z

Default Skills for Experts - Added default skills for the Business Manager expert role to help teams get started faster with pre-configured capabilities.File Tree and Artifacts View Toggle - Switch between file tree and artifacts view in Ask Z for easier navigation and file management.Ask Z Chat Separation - Fixed bug in Ask Z where organization-level and user-level chat sessions were overlapping.Ability Preview Scrolling - Fixed inability to scroll inside the ability preview panel in Ask Z.

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🔗 Integrations

Pre-Built Integrations - Reorganized the integrations experience by removing the separate apps tab and introducing a “Pre-Built Integration” option directly in the Add Integration button for a cleaner workflow.Popular Category in Filters - Introduced a “Popular” category in integration filters for faster access to commonly used apps.Integrations Health Status - Fixed issue where integrations were showing as unhealthy even when they were working correctly.Integrations Visibility in Action Node - Fixed issue where integration statuses were not visible in the action node.Search in Integrations - Fixed search functionality in the integrations panel not returning correct results.Integrated Apps Not Showing - Fixed issue where some connected apps were not appearing in the main integrations view.Integrations UI Cleanup - Custom actions card is now hidden for users who have not configured any custom actions to reduce clutter.

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📊 Dashboard

Growth Indicators - Growth indicators now display in green for positive trends.Metric Tooltips - Added tooltips explaining each metric for better clarity.Live Chat Configuration - Fixed issue where the dashboard was asking users to configure live chat again even when it was already configured.

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🐛 Bug Fixes & Improvements

Notification Reply Navigation - Fixed bug on iOS and Android where replying to a notification would jump the app back to the home screen while typing.Inquiry Flow Updates - Fixed cases where making minor improvements to a pipeline ability would prevent those updates from applying to existing inquiries. Note that structural changes to a flow still keep the old flow intact to avoid disrupting leads already in progress.Outbound Pipeline Calls - Fixed outbound call failures caused by bridge connection errors.Contacts Search - Fixed issues with search bar in contacts not returning correct or complete results.Blocked Number Calls - Fixed issue where calls were still being received from blocked numbers.Live Chat Follow-Up - Agent will no longer send follow-up messages on live chat conversations.Resubscription Fix - Fixed inability to resubscribe when a customer record does not exist.Incoming Call Ringtone - Toned down the incoming call ringtone to a more subtle sound to reduce disruption.Conversations Loading - Fixed issue where conversations would stop loading after reaching a certain number.Tags Fix - Fixed issue where the agent was sometimes unable to add tags to conversations.
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06/08/2026

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Version 0.22.1

This patch release includes two focused improvements for lead workflows and channel settings.

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Product Improvements

Agent Assignment for Leads - When re-enabling a pipeline, Z360 now offers the option to assign an agent back to the pipeline’s inquiries, making it easier to resume automated follow-up without manually updating each lead.Cleaner Phone and Email Settings - Phone and email settings now hide collected channels by default, keeping those pages focused on active channel setup.
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06/05/2026

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Version 0.22.0

This release brings Ask Z into beta with a rebuilt foundation, a new organization dashboard, stronger pipeline tools, and a long list of everyday product improvements across conversations, leads, contacts, and reporting.

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🚀 Ask Z Beta

Ask Z Is Now in Beta - Ask Z has been rebuilt from the ground up and is now entering beta. The new foundation lets Ask Z work across more of Z360, understand more business context, and take more useful actions while keeping you in control.🧠 Broader Business Help - Ask Z can now help with contacts, conversations, leads, tickets, billing usage, team settings, phone numbers, email settings, notification preferences, inbox settings, pipeline settings, AI Studio configuration, actions, and knowledge base content.🛡️ Safer Human Approval Flow - Ask Z now asks for approval before sensitive actions. Destructive actions, like deleting records, are always approved by the end user before being executed.🧩 Expert Mode Switching - Ask Z starts with a main agent for general questions and everyday help, then can switch into one of four experts when the task needs deeper focus: Ability Builder for AI workflows, Pipeline Builder for lead pipelines, Deep Research for heavier research tasks, and Business Manager for everyday business operations.💬 Better Follow-Up Questions - When Ask Z needs clarification, it can show clear choices, accept a custom answer, and support voice input for replies.🧭 Pipeline Previews Inside Ask Z - Ask Z can now show readable pipeline previews, including stages, sources, intake fields, communication setup, schedule, branding, configuration, integration links, and a visual flow preview.🖼️ Rich Tool UI - Ask Z now has richer visual interfaces for tools, handoffs, files, pipeline previews, flow previews, ability previews, and HTML previews, making its work easier to understand and review.📎 Richer File and Artifact Previews - Files created or updated by Ask Z now appear as clean inline cards that can be opened directly from the conversation.🗂️ Cleaner Thread History - Ask Z history is easier to scan, old threads can be archived, and the sidebar now supports a clearer collapsed history view.⚡ Smoother Long Conversations - Long Ask Z conversations now scroll more smoothly, show clearer “thinking” states, collapse older work into readable time labels, and display turn details more cleanly.📱 Mobile Ask Z Polish - The mobile Ask Z experience has been refined for a cleaner chat layout and better handling of ongoing work.

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📊 New Dashboard

📈 New Organization Dashboard - The main dashboard has been redesigned around AI Productivity, Support, Channels, and Sales so you can understand business activity faster.Top-Level Business Snapshot - The dashboard now highlights AI-managed conversations, support volume, most active phone number, and leads for the selected date range.📞 Channel Health and Activity - New channel reporting shows inbound and outbound calls, texts, emails, live chat sessions, form submissions, channel setup health, and the most active number.Sales and Support Visibility - Dashboard sections now make it easier to review lead activity, support workload, ticket activity, contact growth, and conversation volume.✅ Setup Guidance in Empty States - When a dashboard metric cannot be measured yet, Z360 now points you to the setup step needed to start collecting that data.

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🧲 Leads and Pipelines

🛠️ Pipeline Builder Improvements - Pipeline previews and publishing are more reliable, with better validation for stages, sources, intake fields, communication settings, schedules, branding, and configuration.Lead Creation From Contacts - Creating a lead from a contact now supports required pipeline fields, so the lead can be created with the information the selected pipeline needs.Better Intake Field Handling - Pipeline intake fields now preserve field order more reliably and handle required/default field rules more consistently.📉 Pipeline Dashboard Improvements - Pipeline dashboards now have clearer filters, better call channel performance reporting, improved heatmaps, and more reliable pipeline metric calculations.

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👥 Contacts

📝 Central Contact Field Settings - Contact custom fields now have their own settings page, making it easier to manage the fields your team uses across contacts.Required Contact Fields - Custom contact fields can now be marked as required, helping teams collect the important details they need.✨ Common Field Presets - Z360 now suggests common contact fields so teams can add useful fields faster without starting from scratch.Autosaving Field Management - Contact field edits now save as you work, with clearer controls for field type, options, required status, and deletion.Better Contact Detail Editing - Contact field values are cleaner to edit, and contact screens now link back to field settings when more fields need to be added.

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💬 Inbox and Communications

🔎 Call Direction Filter - Inbox filters now include call direction, making it easier to find inbound or outbound call conversations.Cleaner Conversation Header - Conversation headers have been polished so contact details, assignment, channel, call, favorite, archive, and delete controls fit better.☎️ Easier Calling From Inbox - When starting a call from a conversation, Z360 can help assign the correct number to you if you do not already have access.More Reliable Call Transfers - Call transfer handling has been improved so busy states and ownership move correctly when an active call is transferred.Better Call Interruption Handling - Z360 handles new incoming calls during an ongoing call more reliably.More Reliable Gmail Sending - Email sending through Gmail is more resilient when account permissions need attention.Safer Email Previews - Email previews now use stricter sandboxing for a safer inbox reading experience.Long Call Protection - Long-running calls are monitored more reliably so stuck calls can be cleaned up correctly.

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✨ Reporting and Quality of Life

🕒 Improved Date Handling - More screens now use the user’s timezone for clearer dates and activity timing.Changelog Polish - The changelog page now handles current and latest versions more cleanly, with a better mobile layout.Wider App Sidebar - The main sidebar has a slightly roomier default width for easier navigation.🌎 Multilingual Voice Options - Multilingual agents can now use additional Inworld voices.🔍 More Reliable Search - Contacts, leads, tickets, conversations, messages, notes, reminders, email accounts, phone numbers, team members, and settings searches have been improved for better matching and pagination.
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06/03/2026

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Version 0.21.1

This patch release improves call reliability and makes outbound voice agent conversations easier for agents to understand and complete correctly.

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Reliability Improvements

More Reliable Agent Call Connections - Agent calls now use a more reliable connection method for both inbound transfers and outbound pipeline calls.Better Outbound Call Understanding - Voice summaries for outbound calls now include context about the call’s purpose, helping reduce classification errors when the agent reviews what happened.Improved Call Pickup Controls - Fixed cases where pickup controls behaved inconsistently and could prevent you from picking up calls.
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05/26/2026

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Version 0.21.0

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🆕 New Features

Multilingual Text Agents - Text agents are now multilingual, matching the multilingual capabilities already available in voice agents. Agents can now communicate with contacts in their preferred language across SMS, email, and chat.Custom Fields per Contact - Add custom fields to individual contacts to store additional information specific to your business needs, giving you more flexibility in how you track and manage contact data.Company Identifier per Contact - Assign a company identifier to contacts for better organization and grouping of contacts by their associated company.Dual Window Filter System - Completely redesigned filter experience across the entire platform with a new dual window layout for easier and more intuitive filtering across conversations, inquiries, contacts, tickets, and more.Lead Form Fields Filter - New inbox filter allowing you to filter conversations based on a lead’s form field values for more targeted conversation management.

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💰 Pricing Update

AI Call Minute Pricing - AI call minute pricing has been updated from $0.06 to $0.10 per minute. This reflects meaningful improvements to both the intelligence of voice agents and the expressiveness and richness of the voice experience.

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🐛 Bug Fixes & Improvements

Call Controls Visibility - Fixed bug where call controls were being hidden after picking up an incoming call.Ticket Types Bug - Fixed issue where the system was mistakenly assigning default ticket types to tickets instead of the correct ones.Missing Channel Aliases in Inbox Filters - Added missing email and phone number aliases to inbox filters so all channels are properly identifiable when filtering conversations.Improved Callback Call Experience - When a customer calls back after an outreach attempt, the voice agent now starts with a short greeting (“Hello, [business name]?”) and waits for the customer to respond before starting the conversation workflow.Better SMS-to-Call Continuity - Recent SMS conversation context is now carried over into voice calls, so when a customer calls in after an SMS exchange, the voice agent can pick up where the text conversation left off.Duplicate Call Prevention - Fixed issue where pressing the dial button twice would create multiple calling sessions for the same call.Call Scheduling - Fixed issue where the first scheduled call was taking twice as long as expected due to incorrect scheduling logic.Pipeline Dashboard Accuracy - Fixed proactive message usage metrics and resolved metrics discrepancies in the pipeline dashboard for more accurate reporting.Condition Node Fix in Abilities - Fixed issue where orphaned condition nodes in abilities were not working correctly.Tool Call Order in Inbox - Fixed issue where tool calls were not displaying in the correct order in the inbox conversation view.Outbound Call Flow Handling - Fixed several issues in outbound call flows including correct call direction handling for received calls and proper flow resumption after an incoming call ends during an outbound flow.Agent Retry Fix - Fixed issue where the agent was restarting call attempts from the beginning instead of retrying correctly.Session Time Limit - Enforced maximum session time limits for better security and system stability.Performance & Stability Improvements - Multiple backend fixes improving page switching reliability, inbox loading speed, and overall platform stability under higher usage.
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05/21/2026

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Version 0.20.2

This patch release fixes a few issues that appeared after the recent infrastructure and background-processing optimizations. The optimizations are still in place, and these fixes make the optimized system more reliable for beta.

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Reliability Improvements

Fixed Missed or Delayed Follow-Ups - Fixed cases where scheduled agent follow-ups could be delayed, skipped, or counted against the wrong channel after the recent scheduling improvements.Fixed Outbound Call Retry Issues - Fixed issues where agent-initiated call retries could duplicate, run out of order, or fail to continue correctly after a call attempt.Fixed Stale Agent Startup Data - Fixed cases where agents could continue seeing older business details, abilities, or ticket types after updates were made.More Reliable Background Processing - Improved how optimized background jobs track tenant context, timing, and failures so issues are easier to catch and diagnose during beta.

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Product Improvements

Improved Callback Continuation - When a lead calls back during an active outreach flow, Z360 can now resume the conversation more smoothly.
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05/19/2026

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Version 0.20.1

This patch release complements the infrastructure and reliability improvements introduced in v0.20.0, with additional fixes for deployment stability, agent cache refreshes, inbox ordering, and ability canvas editing.

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Reliability Improvements

More Reliable Deployments - Improved release cleanup so new deployments pick up the latest application data and cached settings more consistently.More Stable Agent Cache Updates - Fixed an issue where some agent-related cached data could fail to refresh correctly after updates.Better Agent API Reliability - Improved how cached agent API responses are refreshed so agents receive the latest flow, ability, ticket, and business configuration data after changes.

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Product Improvements

Improved Inbox Tool Result Ordering - Fixed inbox message ordering so agent tools and their results appear in the correct sequence. Previously, a tool could appear after the result it produced.Safer Condition Node Editing - Fixed an ability canvas issue where a condition node could be detached from its group. Condition nodes now stay connected correctly while editing agent flows.
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05/19/2026

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Version 0.20.0

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⚡ Performance & Reliability

Faster Background Processing - Improved how Z360 handles background work such as agent replies, webhooks, broadcasts, outbound messages, and scheduled tasks. This helps reduce delays and keeps work moving more consistently during busy periods.More Reliable AI Agent Responses - Agent replies and webhook updates now process more safely in the background, reducing duplicate work and improving reliability when messages or call updates arrive quickly.Faster Scheduled Tasks - Improved the scheduler so recurring work runs continuously instead of starting from scratch each time. This makes reminders, wakeups, health checks, and maintenance tasks run more predictably.More Reliable Agent Outbound - Improved how Z360 schedules and handles agent-initiated outbound follow-ups, especially when retry limits or channel capacity are involved.Better Live Updates - Improved message and conversation update broadcasting so inbox changes, agent replies, and message status updates appear more reliably in real time.

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🐛 Bug Fixes & Improvements

Improved Outbound Call Scheduling - Outbound call retry timing now better respects daily limits and available capacity, helping avoid unnecessary retries when call channels are already at their limit.More Reliable Call Follow-Ups - Improved how agent-driven calls resume after failed attempts, so repeated call steps continue from the right attempt instead of starting over unnecessarily.Long-Running Call Protection - Added safeguards to detect and hang up calls that run too long, helping prevent stuck call sessions.More Accurate Call Direction - Fixed issue where agent greetings were not being played during incoming calls received while on outreach, ensuring proper agent greeting behavior on all inbound calls.More Accurate Proactive Capacity - Fixed proactive capacity counts so the dashboard better reflects actual outbound activity.More Stable Webhook Handling - Webhooks from agent, messaging, and communication providers now move through a more consistent background process, improving resilience when several updates arrive close together.Improved Deployment Safety - Deployment hooks now clear application cache and run environment-specific post-release work, helping new releases pick up the latest configuration cleanly.Better System Visibility - Added improved request logging, queue monitoring, database logging, and operations dashboards so the team can detect and investigate issues faster.Stronger Backup Coverage - Improved database backup and retention settings for staging and beta environments.
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05/15/2026

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Version 0.19.0

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🆕 New Features

Call Transfer - Transfer ongoing calls to team members or custom phone numbers. Now you can seamlessly hand off active calls to the right person without disconnecting.

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🐛 Bug Fixes & Improvements

Microphone Permission Error Handling - Fixed bug where calls from dialpad would fail silently when microphone permission was not granted. Now displays a clear error message prompting users to enable microphone access.Porting Status Updates - Number porting now shows real-time status updates, allowing you to track the progress of your ported numbers as they move through the porting process.Fax Assignment Fix - Fixed issue where fax conversations were not assigning properly to users, ensuring fax messages are now correctly routed to assigned team members.Knowledge Base File Deletion - Fixed bug where files in the knowledge base were unable to be deleted, allowing proper file management and cleanup.iOS App Accessibility - Fixed bug where iOS app would become inaccessible shortly after use, ensuring stable and continuous access to the mobile app.
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05/08/2026

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Version 0.18.1

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⚠️ Important Announcement

Ask Z Temporarily Under Maintenance - Ask Z is currently under maintenance while we work on a better, improved version. We appreciate your patience and look forward to bringing you an enhanced experience soon.

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🆕 New Features

Multi-Campaign Support - Users can now register multiple 10DLC campaigns under the same brand. Since each campaign has a limit of 49 phone numbers, you can now create additional campaigns to expand your phone number capacity beyond this limit.

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🐛 Bug Fixes & Improvements

Inquiry Processing Reliability - Fixed issue where certain inquiries were left stale and stuck due to queue overload. Increased compute power for queue processing to handle higher volumes and prevent inquiry backlog.Message Status Display - Fixed bug where messages were showing as “queued” even after they were already delivered, ensuring accurate message status tracking.
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05/07/2026

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Version 0.18.0

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🆕 New Features

Lead Import System - New CSV-based lead import system with field mapping capabilities, allowing you to easily import leads from external sources by mapping CSV columns to Z360 fields.

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🐛 Bug Fixes & Improvements

Tool Action Display Order - Fixed issue where internal tools (like create ticket) were displaying out of sequence in inbox. Tool labels now appear in the correct order: tool call, action result, then subsequent tools.Custom Actions API Connections - Improved reliability for custom action API connections and added preflight testing process for better validation and debugging.Agent Unassigned Response - Fixed issue where agent was responding even when unassigned from conversations.Phone UI Pickup Visibility - Fixed issue where phone UI was not visible to pick up when a call comes in but the ring tone was playing.Filters in Inbox - Resolved filters issue in inbox for more accurate conversation filtering.MCP Server Connection - Fixed inability to connect to MCP server.Tool Action Headers - Action headers now forward correctly across shared and voice tool executors.Voice Call Handling - Fixed repeated outbound farewells and improved idle behavior during outbound calls.Performance and Scaling - Improved autoscaling, service sizing, and stability optimizations for better platform performance.
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04/30/2026

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Version 0.16.0

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🆕 New Features

Scheduled Inquiry Reliability - Improved scheduled inquiry handling so leads created or scheduled during updates continue through their pipeline as expected.Email Subject Instructions - Added an explicit subject instructions input to pipeline communication settings when the selected channel type is email.Pre-Filled Abilities & Pipelines - Industry-specific pre-filled abilities and pipelines based on your organization’s industry selected during the signup process for faster setup and best practices.Start Call Verification Popup Flow - Implemented start call verification popup flow for better call authentication and security. Enable this feature from Settings → Phone Number and activate it per phone number.Caller ID and Detection - Added caller ID detection capabilities for improved call handling and identification. Enable this feature from Settings → Phone Number and activate it per phone number.Quick Self-Assign for Outbound Calls - Quickly self-assign phone numbers when making calls from unassigned numbers. If the “from” number isn’t assigned to you, you can now self-assign it directly while making a call from the call icon in the chat header.API/Webhook Details to Inquiry Integrations - Added API and webhook configuration details to inquiry integrations for easier setup and troubleshooting.10DLC Improvements and Feedback - Enhanced 10DLC registration process with better user feedback and guidance.Dismiss Health Status Notifications - Added ability to dismiss health status notifications for cleaner notification management.

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🔁 Behavior Changes

Agent Flow Endings - Updated the inquiry pipeline agent flow so the agent no longer sends an automatic ending message after an ability ends. Use the send_message tool when the agent should message the lead before ending an ability.Subject Generation Context - Subject generation now uses inquiry fields directly and ignores first-message context for cleaner, more consistent subjects.Manual Draft Save - Replaced autosave with manual draft save for better control over when content is saved.

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🐛 Bug Fixes & Improvements

Inquiry API Race Condition - Fixed a race condition where simultaneous inquiry API requests could create duplicate inquiries with the same data on the same pipeline.Generate Link Assignee Validation - Fixed a validation error when the generate link flow used an agent as the default assignee.Communication Channel Switching - Fixed a validation error that could block switching a pipeline to email when AI outreach was inactive.Global Agent Schedule Sync - Fixed an issue where changing the global agent schedule did not update outbound call schedules.Connected Mailbox Direction Handling - Fixed cases where emails sent outside of Z360 from connected mailboxes were incorrectly piped into Z360 as inbound messages.Pipeline Context for Follow-Ups - Fixed follow-up messages from the leads agent so they include pipeline description context and stay aligned with other agent messages.Outbound Call Daily Limits - Fixed outbound call retries so they count toward the channel’s daily limit.Inquiry Request Handling - Refactored inquiry API request handling to accept flat field keys and update documentation. Enhanced validation logic in inquiry request and adjusted example requests in frontend components for clarity.Notification Preferences System - Reviewed and simplified notification preferences system for easier management.Ellipsis After Truncated Titles in Tickets - Added ellipsis indicator after truncated titles in tickets for better UI clarity.Integrations Refactoring - Refactored integrations system for improved maintainability and performance.Website Form Load Bottlenecks - Reduced website form load bottlenecks and improved first render time for faster page performance.Call Failed Scenarios Handling - Gracefully handling call failed scenarios for more reliable call management.
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04/24/2026

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Version: 0.15.0

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🆕 New Features

Phone Number-Specific Call Routing Controls - Added phone number unavailability overrides and fallback behavior so missed-call handling can be configured per number instead of only at the organization level.Configurable Busy and Declined SIP Call Handling - You can now choose what happens when a SIP user declines a call or is busy, routing the call to voicemail or to an agent with settings that can be configured globally or overridden per phone number.CNAM Listing Management - Added CNAM listing support in phone number settings so teams can manage branded caller identity directly in Z360.Faster Voice and Text Agent Setup During Onboarding - Expanded onboarding and phone number setup flows to make initial voice and text agent configuration more direct across web and mobile.

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🐛 Bug Fixes & Improvements

Missing Agent trajectory - Fixed an issue where, in some cases, outbound agent’s trajectory could appear incomplete.Lead Dashboard Loading Fix - Fixed a dashboard loading issue that was affecting some users.Inquiry Form API Responses - Improved public inquiry form validation responses for API consumers and downstream integrations.Call Metrics Accuracy - Long-call reporting now only counts answered calls, producing cleaner call dashboard metrics.Phone Number Settings UX - Refined phone number edit flows, availability controls and added tabs based UX.Tool Call Scrolling Fix - Fixed an issue where some users could not scroll to see all tool call details in inbox conversations.
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04/22/2026

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version: 0.14.1

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🆕 New Features

Call Quality Metric - Call node dashboards now track calls that lasted longer than one minute, including overview metrics and daily trend reporting.New Agent Voices - Added Sal, Eve, and Leo voice options with preview audio, and refreshed voice categories across supported providers.

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🐛 Bug Fixes & Improvements

Inbox Sending Reliability - Outbound email, SMS, and RCS jobs now retry transient failures, record clear failure reasons, and dispatch only after database commits to avoid queued messages getting stuck.Gmail Webhook Reliability - Gmail webhook processing now logs richer diagnostics, skips deleted Gmail messages safely, preserves watch history updates atomically, and uses the updated Gmail compose scope.Phone Call Webhook Stability - Telnyx call webhooks now restore tenant context for answered, recording, and hangup events so downstream call handlers run under the correct organization.Flow Viewer Layout Improvements - Inquiry flow snapshots now render nested subflows and side branches more accurately, with improved auto-layout and group sizing.Form Contact Validation - Public forms and form webhooks now validate that submitted email and phone identifiers belong to the same contact, and webhook payloads now require exact field names.
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04/20/2026

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version: 0.14.0

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🆕 New Features

Inquiry Dashboards - New dashboard view for inquiries provides your team with pipeline performance metrics, acquisition trends, stage distribution, tag breakdowns, economics over time, source economics, usage ledger insights, and proactive capacity tracking.Call Node Dashboards - Call steps in inquiry pipelines now have their own dashboards with outcomes, daily trends, retry distribution, channel performance, recent attempts, and flow intelligence for understanding how calls move through each node.Flow Intelligence Heatmaps - Pipeline and call dashboards now include flow-level analytics that highlight traversal paths, branch activity, node outcomes, and missed traversal patterns for easier workflow optimization.Fax Numbers and Fax Messaging - Buy, manage, assign, send, and receive faxes directly in Z360. Fax conversations now appear in the inbox with dedicated message rendering and fax-specific delivery handling.Channel Collections - Organize connected email accounts and phone numbers into collections so teams can group channels by brand, location, department, or campaign.Pipeline-Specific Outreach Schedules - Inquiry pipelines can now override the global agent schedule with their own weekly outreach windows.Email Sender Names - Connected email accounts now support a configurable sender display name for more branded outbound communication.Per-Channel Outreach Limits - Email and phone channels now support daily proactive message limits, helping outreach spread more predictably across available channels.New Agent Voices - Added Cupola, Arcade, Luna, and Pilaster voice options with preview audio for more phone agent voice choices.Multilingual Language Selection - When multilingual support is enabled, choose the agent’s primary language and the specific languages it can switch between for more accurate language switching.Outbound IVR Handoff - New outbound IVR handoff agent with DTMF tone support for seamless transfer to automated phone systems.AI-Generated Email Subjects - Automatically generate contextual email subject lines for outbound messages.Sales Ticket Types - Added ticket type selection for the sales agent with simplified voice greeting.

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🐛 Bug Fixes & Improvements

Inbox Improvements - Inbox data loading now supports smoother infinite scrolling, inquiry status filtering, clearer message footer labels, and freeform recipients when starting a new message.Contact Search Improvements - Contact search now handles empty searches, multi-term matching, and phone number digit normalization more reliably.Agent Webhook Reliability - Agent run webhooks now include better deduplication and error handling to reduce duplicate processing.Email Receiving Fixes - Improved Gmail watch renewal and email receiving behavior for more reliable inbound message handling.Phone System Reliability - Improved recipient tenant context handling, webhook coverage, failed number cleanup, and unresolved call handling for more stable phone operations.Call Log Visibility Fix - Phone calls now appear reliably in the inbox, even when a recording is not available.Conversation Cleanup Fix - Deleting or updating inquiries no longer incorrectly unassigns unrelated conversations.Usage Reporting Updates - Added third-party integration usage reporting and expanded ledger support for fax-related usage units.
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04/10/2026

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version: 0.13.0

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🆕 New Features

Rich Text Support for Notes, Tickets, and Reminders - Notes, tickets, and reminders now support formatting, so your team can write clearer updates with structured, richer content instead of plain text only.IVR Navigation for Outbound Voice Agent - Outbound voice agents can now intelligently handle IVR-based recipients and navigate phone menus when a call is answered by an automated system.Personalized Email Subjects for Outreach - Email outreach now generates a personalized subject line for each inquiry individually based on its context for more relevant outbound messaging.Post-Call Recovery for Voice Agent - If a call ends before pending tool actions can finish, Z360 now continues those tool calls asynchronously after hangup so important follow-up actions are not lost.

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🐛 Bug Fixes & Improvements

Unimportant Notifications Disabled by Default - Unimportant notifications are now disabled by default instead of being automatically enabled.2FA Fix - Resolved an issue affecting two-factor authentication.Outbound Call Rate Limit Fix - Fixed incorrect outbound call rate limiting caused by unresolved calls being counted as active calls even when organizations had not actually reached their limits.Inquiry Tool Schema Fix - Resolved errors in inquiry-related tools that were caused by stale cached schema data on some older inquiries.
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04/08/2026

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Version 0.12.0

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🆕 New Features

Outlook Integration - Connect your Outlook email accounts to Z360. Send and receive emails and manage conversations directly within the platform.1000+ Third-Party App Integrations - Massive expansion of available integrations. Connect over 1,000 third-party applications including productivity tools, CRMs, marketing platforms, and business software to automate your workflows.Multi-Account Authentication for Third-Party Apps - Connect multiple accounts for the same third-party integration. Authenticate multiple Google accounts, email addresses, or other services, and rename each connected account for easy identification and better organization.Multilingual Voice Agent (32 Languages) - Voice agents now support conversations in 32 languages including English, Spanish, French, German, Hindi, Arabic, Chinese, Japanese, Korean, Portuguese, Italian, Indonesian, Dutch, Turkish, Filipino, Polish, Swedish, Bulgarian, Romanian, Czech, Greek, Finnish, Croatian, Malay, Slovak, Danish, Tamil, Ukrainian, Russian, Hungarian, Norwegian, and Vietnamese. Toggle multilingual agent support in agent personalization.Channel Rotation for Emails & Phone Numbers - Automatically rotate between multiple email addresses and phone numbers when sending messages to distribute load and improve deliverability.Inquiry Fields Context for Agents - Agents now have access to inquiry field information by default, enabling better understanding of inquiry data for more informed conversations and actions.Conversation Count on Email & Phone Number Cards - Email and phone number cards now display the total number of conversations handled through each channel for better visibility into channel usage.

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🤖 Ask Z Updates

Multiple Account Recognition - Ask Z now properly recognizes and works with multiple accounts connected to the same app, giving you accurate tool suggestions for each account.Flow Builder Enhancements - New capabilities for building and updating ability flows including incremental workflow building and better validation when making changes.Performance Improvements - Internal updates for better speed and reliability.

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🐛 Bug Fixes & Improvements

Pipeline Builder Improvements
  • Better handling of updates to individual nodes without affecting the entire pipeline
  • Smarter retry logic when building pipelines with improved error recovery
  • Auto-detection of build mode when you approve changes
  • Increased capacity for handling more complex pipeline scenarios
  • Phone Number Dropdown in Send SMS - Improved phone number channel selection in Send SMS node
Pipeline Management
  • Tool Persistence Fix - Pipeline-based tools no longer incorrectly depend on pipeline names, stages, or their fields, ensuring reliable operation
  • Duplicate Pipeline Handling - Tools and settings now properly carry over when duplicating pipelines
  • Voice Personalization - Customize voice agent behavior and personality per pipeline
  • Outbound Call Data - Inquiry information now properly loads at the start of outbound calls
  • Field Name Fix - Corrected internal field naming for better inquiry data handling
Voice Agent Enhancements
  • Multiple Voices per Pipeline - Use different voice profiles across different inquiries in the same pipeline
  • Post-Hangup Actions - Voice agent now continues to execute necessary actions like creating tickets and notes after a call ends, ensuring important information is captured even when calls disconnect unexpectedly
Cold Outreach Agent
  • Inquiry Status Display Fix - Fixed issue where sales agent inquiries were incorrectly showing as “outreach completed”
Abilities Canvas
  • Auto-save when repositioning elements for smoother workflow building
  • Better flow organization with clearer terminology
  • Expandable Editor for Node Instructions - Expand the instruction editor in nodes for easier editing of longer content
  • Instruction Spacing Fix - Removed unwanted spacing issues in node instructions for cleaner formatting
  • Jump to Errors - Quickly navigate to errors in your pipeline for faster troubleshooting
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04/03/2026

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Version 0.11.0

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🆕 New Features

Forms-Based Communication Channel - Introduced a new communication channel for form submissions. Configure custom forms or integrate existing forms via APIs and webhooks to capture leads directly into Z360, expanding your lead generation capabilities beyond SMS and email.Real-Time Saving for Abilities & Pipelines - Changes to abilities and pipelines now save automatically as you work. No more manual save buttons or lost work—your configurations are preserved as you build.Global Ask Z Sidebar - Access Ask Z from anywhere in the platform with the new collapsible sidebar. Get instant help, build abilities, and access documentation without navigating away from your current work.Email Re-Authentication - Re-authenticate expired email accounts with a single click. Previously, users had to remove and re-add expired accounts, now it can be reconnected directly with a single click.Multi-Account Authentication for Third-Party Apps - Connect multiple accounts for the same third-party integration. Authenticate multiple Google accounts, email addresses, or other services, and rename each connected account for easy identification and better organization.iOS App Link in Onboarding - New users can now easily download the iOS app directly from onboarding screens for immediate mobile access.Ryan Voice Option - New Ryan voice profile added to voice agent library with settings optimized for professional outbound calling.Smart Knowledge Base URL Detection - System automatically detects whether a URL points to a homepage or specific page and adjusts how it captures content for more accurate knowledge base information.

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🤖 Ask Z Updates

Rebuilt Ask Z Structure - Completely redesigned Ask Z’s internal organization into separate focused components for better performance and faster feature development.Enhanced Builder Agent - Rewrote conversation prompts for building abilities and pipelines with better examples and improved accuracy when creating or updating workflows.Improved Logging - Better system monitoring and debugging capabilities for faster issue resolution.Session Tracking - All Ask Z and Builder agent activity is now properly grouped by your session for easier troubleshooting.Security Fix - Fixed issue where custom settings could leak between different organizations.

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🐛 Bug Fixes & Improvements

Cold Outreach Agent Enhancements
  • Outbound Call Farewell Logic - Added natural conversation endings in outbound calls with contextual farewell messages
  • Quota Optimization - Fixed outbound call limit calculations to only count pipelines that actually make calls, freeing up capacity for pipelines without call nodes
  • Optional Channel Selection - Made “Channel” field optional in “Send Message” action, allowing the system to automatically use the conversation’s existing channel
  • Per-Node Follow-up Configuration - Added follow-up settings to individual ask/say nodes in pipeline ability builder, giving you control over follow-up behavior at each step
  • Voicemail Handling - Improved voicemail detection to prevent duplicate messages and awkward pauses; system now waits for the greeting to finish before leaving a message
  • Force Respond After Missed Call Fix - Resolved bug with automatic response logic after missed calls
Ability & Pipeline Builder
  • Tool Names Readability - Improved how tool names appear and made searching easier in the integrations panel
  • Faster Decision Making - Removed extra processing step when making decisions in abilities, speeding up execution
  • Branch Entry Handling - Fixed issue when starting a branch without any previous steps
  • Decision Node Timing - Only processes upcoming decision nodes when they immediately follow the current step
  • Subflow Display Fix - Fixed how inquiry flows are shown when they contain reusable subflow components
  • Testing Endpoints - Added testing endpoints for pipeline actions to help with development
Voice Agent Improvements
  • Thinking Sound - Replaced voice pauses with keyboard typing sound during processing for more natural conversation flow
  • Language Consistency - Locked voice output to English to prevent accidental language switching
  • Voicemail Tool Fix - Resolved issue where voicemail functionality wasn’t working properly
Inquiry Management
  • Bulk Delete Fix - Resolved error that occurred when trying to delete multiple inquiries at once
Number Porting
  • Various bug fixes and improvements to make porting phone numbers smoother
Email & Notifications
  • Updated email templates with clearer links and added text allowing you to change preferences if you don’t want to receive certain emails
UI/UX Improvements
  • Shortened long ticket titles so they fit better on screen
  • Added logout and account switching options on onboarding main screen for easier account management
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03/26/2026

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Version 0.10.0

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🆕 New Features

Inquiry Stage Update Remarks - Add contextual remarks when updating inquiry stages, sources, or assignees. Document important context and decisions directly during status changes for better team communication and record-keeping.Audio Device Selection - Take full control of your audio experience with new microphone and speaker selector in Personal Settings. Choose your preferred input and output devices for optimal call quality.Desktop PWA Navigation Controls - Enhanced desktop progressive web app experience with dedicated refresh and back navigation buttons for smoother browsing without relying on browser controls.Comprehensive Email Alert Preferences - Granular control over all email notifications with preferences for:
  • Ability/Pipeline updates
  • Reminder assigned and due alerts
  • Communication channel health status
  • Message failure notifications
  • Inquiry dropped alerts
  • New insights
All preferences are enabled by default and can be customized in Settings.Enhanced Contact & Inquiry Management Tools - New automation capabilities with tools to create tags, remove tags, and add/remove assignees programmatically for streamlined workflow management.Subflow System in Ability & Inquiry Builder - Create reusable workflow components with the new subflow system. Build repeatable flows once and reference them across multiple abilities and inquiry pipelines for consistent logic and easier maintenance.Additional Male Voice Options - Expanded voice library with new male voice profiles for greater personalization and brand alignment in voice agent interactions.

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🤖 Ask Z Updates

Updated Pipeline & Ability Builder Agents - Pipeline and ability builder agents have been updated to stay current with the latest ability builder features including subflow support, new tools, and enhanced workflow capabilities.Optimized Pipeline Builder - Refined prompts for more accurate pipeline creation and better understanding of your workflow requirements.Improved Tool Selection - Enhanced tool selection logic ensures Ask Z chooses the most relevant tools for your requests.Better Documentation Access - Optimized Z360 docs and help center reference tool delivers faster, more relevant answers from platform documentation.

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🐛 Bug Fixes & Improvements

Knowledge Base & Document Management
  • Fixed “Sync All” functionality to properly sync all documents without skipping files
  • Reduced clicks to open documents - files and folders now open with a single click for faster navigation
  • Improved markdown preview rendering to correctly display tables and formatting
Ability Builder Enhancements
  • Renamed “Actions” to “Integrations” for clearer terminology
  • Fixed dialog bug that appeared immediately upon opening an ability
  • Added minimap and sidebar collapse for better canvas navigation
Voice Agent Improvements
  • Enhanced pre-tool call filler management for more natural conversation flow
  • Improved voice activity detection for better turn-taking and interruption handling
  • Optimized prompts for more accurate and contextual responses
  • Outbound sales agent performance improvements
Call Management
  • Disabled call button when dialpad is empty to prevent accidental calls to system SIP numbers
  • Implemented rate limiting system for outbound calls (20 concurrent calls per organization with fair distribution)
Inbox & Messaging
  • Fixed dual response messages issue
  • Resolved message failure where system was attempting to call SIP numbers incorrectly
Inquiry Management
  • Fixed inquiry creation failure caused by deleted channels attached to pipelines - system now handles this edge case gracefully
  • Improved inquiry dropped notifications
System & Performance
  • Fixed 500 error when deleting expired emails
  • Ability engine optimization for faster execution
UI/UX Improvements
  • Updated create ticket interface with improved user experience
  • Enhanced overall interface consistency and usability
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03/19/2026

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Version 0.9.0

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🆕 New Features

Voice Dictation for Ask Z - Communicate with Ask Z naturally using voice input. Simply speak your requests and let Ask Z transcribe and process your commands for a hands-free, efficient experience.Ask Z Knowledge Base & Documentation Search - Search your company knowledge base and Z360 platform documentation directly from Ask Z. Get instant answers from your custom knowledge base and official Z360 help docs without leaving the conversation.Pipeline Builder with Ask Z - Build and configure inquiry pipelines through natural conversation with Ask Z. Describe your desired workflow, and Ask Z will create the pipeline structure with a clean 3-step process: settings, main flow, and call flows.Microsoft Teams & Zoom Integrations - Seamlessly connect your MS Teams and Zoom accounts to Z360 for enhanced collaboration and meeting management directly within the platform.Default Inbox Filters & Views - Customize your inbox experience with default filters and views. Set your preferred inbox configuration to automatically load with your most-used filters and sorting options.Enhanced Pipeline & Ability Tracking - New visibility into modification history with updated_at and updated_by information displayed for both pipeline and ability flows, providing better audit trails and team accountability.Campaign & Brand Registration - Streamlined 10DLC campaign and brand registration with automated recurring fee management, ensuring compliance and uninterrupted messaging capabilities.Fresh Android Build with Native Calling - Android app now includes full native calling functionality for seamless voice communication directly from your mobile device.

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🐛 Bug Fixes & Improvements

Dark Mode Refinements - Comprehensive UI/UX fixes across dark mode for improved readability, consistent theming, and better visual hierarchy throughout the application.Ask Z Performance & UX Enhancements
  • Significant speed and usability improvements for faster responses
  • Simplified and clarified module descriptions across Contacts, Conversations, Inquiries, Tickets, and Web Search
  • Updated MCP (Model Context Protocol) integrations for enhanced capabilities
  • Multiple UI fixes for cleaner, more intuitive interface
  • Fixed KB and Docs modules injection issue ensuring they’re properly available in all modules with enforced hyperlink formatting
Pipeline Builder Improvements
  • Cleaner 3-step workflow (settings, main flow, call flows) with stronger CALL node validation and richer examples for better pipeline creation.
  • Phone number aliases now displayed in pipeline communications dropdown for clearer identification
Voice Agent Improvements
  • Reduced filler word usage for more natural, professional-sounding conversations
  • Enhanced conversational abilities making the agent more chatty and engaging
  • Better speech flow and improved user interaction quality
Knowledge Base Enhancements
  • Optimized agent for faster and more accurate file extraction
  • Cleaned markdown noise from scraped content for improved data quality
Conversation & Inbox Improvements
  • Auto-expand details tabs when loading conversations for immediate access to context
  • Fixed notification click behavior to redirect to correct conversation from inbox view
Other improvements
  • Porting System Enhancement - Improved user experience with porting button relocated to dedicated tab for easier access and better organization.
  • Calendar Integration Fix - Resolved missing tools issue in calendar integration, restoring full calendar functionality.
  • Onboarding Optimization - Increased size of “Get Started” buttons in onboarding flow for better visibility and easier interaction.
  • Pipeline Management Enhancement - Added confirmation prompt when disabling pipelines, asking users whether to stop follow-ups for existing leads to prevent accidental disruptions.
Smart Notifications
  • Email alerts sent to owners and admins when new AI insights are generated
  • Automated email notifications to admins and owners for any changes made to abilities or pipelines
Billing & Usage Improvements
  • PAYG (Pay-As-You-Go) usage discounts - Ask Z usage is now free during coupon/promotional periods
  • Product names now clearly specified in invoices for transparent billing
  • Automated campaign and brand registration recurring fee charges
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03/16/2026

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Version 0.8.1

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🆕 New Features

Inbox Sort by Latest User Activity - Added a new sort toggle in Inbox that lets you prioritize conversations by the most recent user message instead of the most recent message overall. Click the sort icon to the right of the search bar to switch modes.Custom Recorded Voicemail Message - You can now use your own recorded voicemail availability message instead of the inconsistent default Telnyx TTS prompt. Configure it in Settings → Phone → Availability.Per-Node Voice & Personality in Outbound Calls - Outbound voice agent call nodes now let you choose voice and personality independently for each node in the pipeline flow builder, giving you more control over how each step sounds.Improved Select Inputs Across Action Nodes - Added select-based inputs across multiple Z360 action nodes so you can choose supported options directly instead of typing them manually, making flow configuration faster and less error-prone.Default Variables in Ability Flow Builder - Added default variables to the ability flow builder for quicker setup. The currently available defaults are first name, last name, email, and phone (in AI Studio’s Ability flow builder, these are only available when requires_registration is true for given ability)

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🐛 Bug Fixes & Improvements

Inbox Performance Optimizations - Improved Inbox speed, with noticeable gains in searching and filtering performance.Save As Validation for Nodes - Added validation to prevent multiple nodes from using the same save as value, helping avoid conflicts during flow setup.
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03/13/2026

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Version 0.8.0

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🆕 New Features

Number Porting to Z360 - Bring your existing phone numbers directly into Z360 with our new number porting feature. Maintain business continuity while leveraging Z360’s powerful communication capabilities with your established phone numbers.Outbound Voice Agent for Inquiries & Pipelines - Major upgrade to the Sales Agent with new outbound call node functionality. The agent can now proactively initiate calls to leads during the warming phase, enabling more dynamic and effective sales engagement strategies.

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🐛 Bug Fixes & Improvements

Comprehensive UX Improvements Across Web & MobileMobile Enhancements:
  • Left-aligned release notes and changelog text for better readability (previously center-aligned)
  • Increased width of all conversation items for improved touch targets and content visibility
  • Fixed padding issues in profile info page
  • Improved notification preferences UI layout
  • Enhanced inaccessible routes handling with clear messaging
  • Redesigned empty conversation screen for better user guidance
Conversation & Inbox:
  • Increased icon sizes with hover tooltips in conversation view for better accessibility
  • Optimized sidebar collapsed state for cleaner interface
  • Swapped archive and filters button placement in inbox for more intuitive workflow
  • Moved snooze button inside notifications panel to reduce clutter
  • Improved tag handling and spacing with open sidebar
  • Updated unread message UI for clearer visual distinction
  • Improved call-as selector UI
  • Better fuzzy search support for conversations and other content
Abilities & AI Studio:
  • Refined abilities card UI design
  • Fixed node connection issues within condition nodes
  • Improved node selection and dragging experience in ability canvas
Inquiries & Pipelines:
  • Added archive options for inquiries directly in conversation view
  • Truncated long pipeline titles to prevent layout issues
  • Moved outreach status inside inquiry details box for consolidated information
  • Fixed inquiry opening behavior to properly launch mobile app when installed
Tickets:
  • Corrected 3-dot icon alignment in kanban card view
  • Fixed bugs in tickets kanban view archive system
Settings & Preferences:
  • Improved enable/disable toggle design universally across the platform
  • Changed “Settings” to “Personal Details” in user box for clarity
  • Enhanced last synced indicator in knowledge base files card
  • Fixed spacing in agent availability time windows
Team & Profile:
  • Display exact profile pictures of users on team page instead of placeholders
  • Fixed activity timeline user parameters display
System & Performance:
  • Resolved 419 error when switching organizations after idle periods
  • Made organization switching device-dependent for better session management
  • Enhanced connection failed screen UI with clearer messaging
Voice Agent:
  • Enhanced speech formatting in voice agent with better prompts
Lead Management Improvement - Changed failed message leads status from “dropped” to “idle” for more accurate lead state representation and better recovery options.
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03/06/2026

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Version 0.7.0

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🆕 New Features

Mobile Onboarding Flow - Complete onboarding experience now available on mobile apps, helping new users get started on any device with the same comprehensive setup process available on web.Onboarding Completion Screen - New celebratory completion screen marks the end of the onboarding journey, providing users with a clear sense of accomplishment and next steps.Comprehensive Failure Notifications - Stay informed with multi-channel alerts when issues occur. Assignees now receive notifications via in-app alerts, email, and push notifications when messages fail to send or inquiries get dropped in conversations.

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🐛 Bug Fixes & Improvements

5x Speed Optimization Across Platform - Massive performance improvements with loading speeds increased by 5x across critical modules including Inbox, Contacts, Inquiries, Tickets, and AI Studio for a significantly faster user experience.Inbox UX Enhancements - Multiple user experience refinements across both web and mobile apps for smoother navigation and improved usability.Sources Filter Enhancement (Inquiries) - Fixed sources filter bug in the inquiries module. Sources are now properly identified and associated with their respective pipelines for more accurate filtering.Archive Leads Filter Visibility - Moved “Archive Leads” filter from the filters window to the main list and kanban view for easier access and reduced confusion.Availability Time Windows Fix - Resolved issue where time windows were not saving properly when all availability windows were turned off in the availability and scheduling settings.Dropped Leads Handling - Intelligent agent management now automatically unassigns agents when leads are dropped, keeping your inbox organized and agent availability accurate.Failed Message Agent Unassignment - System now automatically unassigns agents when a failed message is detected, preventing stuck conversations and improving workflow management.Session Management Fix - Resolved 419 error that occurred when switching organizations after periods of inactivity, ensuring seamless organization switching at all times.In-App Notification Click Fix - Eliminated the double-click bug in in-app notifications. Notifications now open correctly on the first click for faster response times.Enhanced Thread Management - Open conversation threads in new tabs directly from the details panel for improved multitasking and workflow efficiency.Onboarding Bug Fixes - Various bug fixes and stability improvements in the onboarding flow for a smoother user experience.
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02/25/2026

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Version 0.6.0

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🆕 New Features


Mobile App - Pull to Refresh: Enable pull-down refresh across mobile app screens for quicker updates and a smoother browsing experience.No Internet Fallback Screen: Added a dedicated fallback screen when no internet connection is detected to clearly guide users and prevent broken flows.Web Call Notifications: Introduced push notifications for incoming calls and messages on web to ensure users never miss key interactions.PWA for Web (Windows App Download): Users can now install Z360 as a Windows app via PWA for a more app-like desktop experience.Dynamic Session Names in Ask Z History: Ask Z session history now displays dynamic session names based on session intent, making sessions easier to identify and revisit.Unassignment of Agent for Automated Replies: Added a functionality for un-assignment in automated replies so agents can automatically unassign themselves when automated messages are detected.Reminders - Edit & Delete Support: Users can now edit and delete reminders directly, improving flexibility and reminder management.Onboarding ImprovementsExpanded onboarding to include:
  • Feature exploration window for key product areas during onboarding
  • New items added into the setup window
  • Onboarding support for mobile version
  • New team member onboarding flow upon invite to an organization
Categorized Voices from App Layer: Voices are now categorized based on expressive and non-expressive to improve selection and discovery.Voice Agent Improvements:
  • Faster data retreiveal for Voice Agents
  • Added more expressive voice options
  • HD voice quality improvements for phone calls

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🐛 Bug Fixes & Improvements


Performance Improvements - Slow Routes: Fixed slow routes across the app by optimizing modal loading and reducing UI latency.Reminder Error Handling Fix: Resolved reminder error handling issues to prevent failures and improve reliability.Pipeline Setup - AI Outreach Button Accessibility: Fixed an issue where the AI outreach button in pipeline setup was not accessible.Pipeline Configuration - Assignee Save Fix: Resolved a bug where assignees were not being saved on the pipeline configuration page.Calls - Audio Device Selection Improvements: Improved audio device selection behavior during calls for more consistent device switching.Organization Access - 403 Issue Fix: Fixed the issue where users encountered a 403 error due to not being associated with any organization.Notification Redirect Fix: Resolved notification redirect issues so users are now routed to the correct conversation.

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🙌 Enhancements

Takeover Button Placement Update: Moved the Takeover button from the details panel to the main message box for faster access and improved usability.Edit Inquiry UI Enhancement: Improved the Edit Inquiry user interface for clearer interactions and a more polished experience.Scroller Styling Improvements: Updated scrolling behavior to appear only on hover and improved styling for a cleaner UI experience.
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02/16/2026

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Version 0.5.1

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🙌 Enhancements

Comprehensive Onboarding Experience - Strategically redesigned onboarding flow to help new users get started faster and understand Z360’s full capabilities.
  • Enhanced Setup Steps - New guided setup process now includes agent configuration and 10DLC registration, ensuring compliance and optimal performance from day one.
  • Interactive Exploration Module - Hands-on introduction to Z360’s key features with guided tasks including:
    • Configure Personal Settings
    • Set Notification Preferences
    • Send First Message
    • Send First Ask Z Message
    • Build Ability with Ask Z
    • Add Actions or Integrate a Tool
    • Add First Inquiry
    • Create First Ticket
    • Add First Contact
    • Add Live Chat Widget
    • Explore Billing Settings
    • Test an Ability
  • Automated Knowledge Base Setup - Smart URL-based knowledge base fetching during onboarding. Simply provide your website URL and the system automatically extracts and imports relevant content.
  • Contextual Help Center Integration - Direct links to relevant help center articles embedded throughout features and modules for instant access to detailed documentation.
  • Onboarding Email Sequences - Automated email workflows for both completed and pending organizations to guide users through setup and encourage platform adoption.
Ask Z Enhancements
  • Improved Ability Builder Prompts - More intuitive and helpful ability building experience, making the creation process smoother and more efficient.
  • Persistent Tool Binding - Tools now remain bound to chat sessions initiated with the ability builder, providing consistent functionality throughout your conversation.
  • Smoother User Experience - Overall performance and interaction improvements for faster, more responsive conversations with Ask Z.

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🐛 Bug Fixes & Improvements

Voice Agent Performance Upgrades
  • Reduced Latency - Significantly improved response times for more natural, real-time conversations.
  • New Voice Model Support - Added support for new voice models, providing additional high-quality voice options.
  • Enhanced Packet Loss Handling - Better network resilience with improved packet loss recovery for clearer, uninterrupted calls.
  • Double Greeting Fix - Resolved bug that caused voice agents to play greeting messages twice at the start of calls.
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02/12/2026

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Version 0.5.0

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🆕 New Features

Mobile App v0.2 - Enhanced Authentication Options
  • Sign in with Google - Seamlessly authenticate using your Google account on both Android and iOS mobile apps for faster, more convenient access.
  • Sign in with Apple - New Apple authentication support across all platforms including Android, iOS, and web app, providing users with additional secure sign-in options.
SMS Reaction Support - Enhanced SMS experience with reaction visibility. When contacts react to messages from their phone (👍, ❤️, etc.), these reactions now appear in Z360 conversations, providing better context and engagement tracking.

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🐛 Bug Fixes & Improvements

Release Email Formatting - Improved email template formatting for release notifications, ensuring changelogs and update information are displayed clearly and professionally.Streamlined Notification Settings - Removed push notifications column from the web version to eliminate confusion and provide a cleaner, more intuitive settings interface focused on web-relevant options.Ticket Status Edit Fix - Resolved bug that was preventing status changes when editing tickets directly from the conversation window. Users can now update ticket status seamlessly without switching views.Billing System Improvements
  • Fixed Negative Usage Metrics - Corrected calculation error that was showing negative values for call minute usage, ensuring accurate billing metrics.
  • Payment Method Access Control - Enhanced permission management for payment settings. Update payment method and reactivate subscription options are now exclusively visible to organization owners, admins and member type of users will be shown different screens.
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02/06/2026

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Version 0.4.0

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🆕 New Features

AI Insights Hub - Gain actionable intelligence from your AI agents with comprehensive insights for both text and voice interactions. Automatically identifies ability and knowledge base gaps to help you optimize agent performance. Insights refresh every 24 hours to provide you with the latest data-driven recommendations.Push Notifications for Mobile - Never miss important updates with full push notification support on the mobile app. Stay connected and responsive to your team and customers even when you’re away from your desk.Team Mentions in Notes, Tickets & Reminders - Collaborate more effectively by mentioning team members directly in notes, tickets, and reminders. Mentioned team members receive notifications via email, in-app alerts, and push notifications. Note: Team members must enable “assigned” preferences in Settings to receive mention notifications.Archive System for Tickets - Keep your workspace organized with the new ticket archiving feature. Archive completed or outdated tickets to declutter your active queue while maintaining access to historical records.Archive System for Conversations - Maintain a clean conversation inbox by archiving completed conversations. Easily retrieve archived conversations when needed while keeping your active workspace focused and manageable.Health Alerts for Communication Channels - Proactive monitoring with multi-channel alerts for unhealthy email addresses and phone numbers. Receive notifications via in-app alerts, banner notifications, push notifications, and email to quickly address connectivity issues before they impact your operations.Automated Release Notifications - Stay informed about platform updates with automated email alerts sent to admins and users for every new release, complete with detailed changelogs.Multiple Voices & Personalities for Voice Agent - Customize your voice agent experience by selecting from multiple voice options and personalities. Tailor the agent’s tone and style to match your brand and audience preferences.Direct Contact-to-Pipeline Assignment - Streamline your workflow by pushing contacts directly into inquiry pipelines. Skip manual steps and accelerate your lead management process.Enhanced Voice Agent Capabilities - Voice agents can now create reminders, notes, and tickets during conversations, enabling comprehensive task management without switching between interfaces.

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🐛 Bug Fixes & Improvements

Composio Integration Fixes - Resolved “no tools found” issue with Composio actions and added associated account details display for Composio integrated tools, making it easier to identify which linked account is being used.Contact Page Scroll Fix - Eliminated whitespace scrolling issues on the contacts page for smoother navigation and improved user experience.Z Assignment Notification Fix - Corrected false “Z assigned” notifications that were mistakenly triggered during human agent assignments, ensuring accurate assignment tracking.Mailer Loop Prevention - Intelligent email filtering now prevents notification loops when emails originate from Z360’s mailer address. The agent automatically unassigns to avoid circular notifications.Payment & Billing Improvements - Enhanced payment handling with a three-attempt limit for monthly deductions. Organizations are automatically suspended after three failed payment attempts to ensure clear billing status.Reminder Timezone Correction - Fixed timezone display issue in email notifications for reminders, ensuring accurate time representation across all time zones.User Details Sidebar Enhancement - Replaced dialpad with detailed user information sidebar when selecting conversations, providing immediate access to contact context.Pipeline Duplication Fix - Resolved issue where communication abilities were not being duplicated when cloning pipelines, ensuring complete pipeline replication.Transcript & Audio Recording Fix - Addressed system issue that was causing occasional loss of either transcription or audio recording, ensuring complete conversation capture.Voice Agent Note Creation Fix - Corrected bug preventing voice agents from properly creating notes during conversations.Voice Agent Performance Improvements - Significantly enhanced voice agent reliability and performance with fixes for dual ticket creation issues, reduced latency, and improved packet loss handling for clearer, more consistent voice interactions.Mobile App Enhancements - Improved Ask Z functionality and settings interface in the mobile app for a more seamless mobile experience.
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01/30/2026

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Version 0.3.0

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🆕 New Features

In-App Notifications System - Stay updated with real-time notifications directly within Z360. Receive instant alerts for important events, conversation updates, and system activities without missing a beat. Note: Don’t forget to enable in-app preferences from Settings to start receiving notifications.Automatic DND & Stop Message Handling - Enhanced conversation management with intelligent STOP message detection. When a contact sends “STOP”, the system automatically activates Do Not Disturb mode and unassigns the agent from that conversation, ensuring compliance with opt-out requests.Ability Builder Agent - Build and customize abilities effortlessly through natural conversation with Ask Z. Simply describe what you want your ability to do, and Ask Z will help you create and edit it without any technical knowledge required.Ability Testing Agent - Test your custom abilities in a safe environment before deploying them. Validate functionality, refine behavior, and ensure your abilities work perfectly before using them in live conversations.Mobile App Launch (v0.1) - Access Z360 on the go with our brand new mobile application. Manage conversations, monitor performance, and stay connected with your team from anywhere.Real-Time Contact Updates - Agents can now update contact information during active conversations, eliminating the need to pause or end conversations when contact details need modification.Image Context Recognition - AI agents now have full context of image attachments shared in conversations, enabling them to analyze, reference, and respond intelligently to visual content.MMS Support - Send and receive images directly in SMS conversations. Share visual content seamlessly with your contacts through multimedia messaging.Attachments Management System - Comprehensive file handling with automatic organization. Send and receive attachments and images in conversations, with all files automatically saved and organized in each contact’s dedicated attachments section for easy access.RCS (Rich Communication Services) - Upgrade your SMS experience with RCS support. Send rich content including links, multimedia files, and enhanced media directly through SMS conversations for a more engaging communication experience.

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🐛 Bug Fixes & Improvements

Voice Agent Enhancements - Significantly improved voice agent performance with reduced latency, better filler word handling, enhanced text-to-speech quality, and more accurate tool calling capabilities for smoother, more natural conversations.Memory Management on Contact Deletion - Enhanced privacy and data management. When a contact is deleted, the system now automatically clears all associated conversation memory and context to maintain data integrity.
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01/23/2026

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Version 0.2.0

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🆕 New Features

  • Redesigned Onboarding Experience - Enjoy a completely revamped onboarding flow with smoother navigation and improved user guidance to help you get started faster
  • GMB Integration - Automatically fetch and sync Google My Business information by simply entering your business name
  • Website Content Scraping - Extract and import website content directly into your Knowledgebase module by providing a URL
  • Extended 2FA Session - Enable “Remember Device” option to stay logged in for 30 days without repeated authentication prompts
  • In-App Update Notifications - Stay informed with our new version control system that displays update announcements directly inside Z360 whenever a new version is released
  • Feedback Tools - Quickly report bugs or suggest improvements through our new built-in feedback feature
  • Help Center Documentation - Access comprehensive guides and documentation through our newly launched Help Center
  • Custom MCP Configuration - Configure and integrate custom MCP (Model Context Protocol) servers directly in the Actions module for enhanced workflow automation

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🐛 Bug Fixes & Improvements

  • Phone Number Health Monitoring - Added repair functionality to automatically fix and restore phone number health status issues
  • Pipeline Scheduling Enhancement - Introduced day and hour selectors in pipeline setup for more precise scheduling control
  • AI Outreach Toggle Fix - Resolved bug where the AI outreach toggle wasn’t functioning properly in pipeline configuration
  • Email Notification Fix - Fixed critical bug where the system continued sending email notifications even when users had explicitly disabled them in preferences