Troubleshooting Guides

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Personal Settings

• Ensure the image format is supported
• Try refreshing the page after clicking Use This Image
• Upload a smaller image if the file is very large

• Ensure you clicked Save
• Refresh the page and check if changes persisted
• Try logging out and back in

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Password & Security

• Ensure your device time is synced correctly
• Enter the latest code (codes expire quickly)
• Re-scan the QR code if setup failed

• Use Forgot Password on the login page
• Check spam/junk folders for reset email
• Ensure you’re using the correct email address

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Notification Preferences

• Check that the toggle is enabled
• Click Save Preferences
• Check spam/junk folders
• Verify your email address is correct

• Disable notifications for less critical events
• Keep only tickets and conversations enabled if needed

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Billing & Pay-As-You-Go (PAYG)

• Review Detailed Usage View
• Sort by amount (High → Low) to identify cost drivers
• Check if AI or automation increased usage

• Update your payment method in Stripe Billing
• Ensure your card is valid and not expired
• Retry payment after updating details

• Confirm date range filters
• Check unit type filters
• Compare aggregated vs detailed view

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Organizations & Display Settings

• Ensure you’re logged into the correct account
• Confirm you were invited to that organization
• Refresh the app

• Try switching themes again
• Refresh the page
• Check if browser extensions override themes

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Best Practices for Settings

• Enable 2FA for all users handling sensitive data
• Review notification settings to avoid alert fatigue
• Monitor usage logs weekly to control costs
• Keep payment methods updated to prevent service disruption
• Use System theme if you switch between light/dark environments
• Be cautious with account deletion—it’s permanent