Personal Settings
Profile image not updating- Ensure the image format is supported
- Try refreshing the page after clicking Use This Image
- Upload a smaller image if the file is very large
- Ensure you clicked Save
- Refresh the page and check if changes persisted
- Try logging out and back in
Password & Security
2FA code not working- Ensure your device time is synced correctly
- Enter the latest code (codes expire quickly)
- Re-scan the QR code if setup failed
- Use Forgot Password on the login page
- Check spam/junk folders for reset email
- Ensure you’re using the correct email address
Notification Preferences
Not receiving email notifications- Check that the toggle is enabled
- Click Save Preferences
- Check spam/junk folders
- Verify your email address is correct
- Disable notifications for less critical events
- Keep only tickets and conversations enabled if needed
Billing & Pay-As-You-Go (PAYG)
Unexpected charges- Review Detailed Usage View
- Sort by amount (High → Low) to identify cost drivers
- Check if AI or automation increased usage
- Update your payment method in Stripe Billing
- Ensure your card is valid and not expired
- Retry payment after updating details
- Confirm date range filters
- Check unit type filters
- Compare aggregated vs detailed view
Organizations & Display Settings
Organization not visible- Ensure you’re logged into the correct account
- Confirm you were invited to that organization
- Refresh the app
- Try switching themes again
- Refresh the page
- Check if browser extensions override themes
Best Practices for Settings
- Enable 2FA for all users handling sensitive data
- Review notification settings to avoid alert fatigue
- Monitor usage logs weekly to control costs
- Keep payment methods updated to prevent service disruption
- Use System theme if you switch between light/dark environments
- Be cautious with account deletion—it’s permanent