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General Understanding
Ask Z didn’t create or update a record
- Make sure the request includes required fields (e.g., name, title)
- Check if you have permission to perform the action
- Try rephrasing the request more clearly
Ask Z updated the wrong record
- Be more specific (full name, exact ticket title)
- If multiple records exist, Ask Z may need clarification
Delete action didn’t work
- Deletions are permanent and may require confirmation
- Ensure the record actually exists and is not already removed
Reading & Retrieving Data
Ask Z returns incomplete results
- Narrow your query (assignee, status, date)
- Ensure records exist that match your criteria
Ask Z says it can’t find a record
- Check spelling
- Ensure the record hasn’t been deleted
- Confirm you have access to that record
Web Search with Ask Z
Web search results are too broad
- Refine your query with more context
- Ask specific questions instead of general ones
Web search didn’t return results
- Try rephrasing the query
- Ensure internet access is available
- Avoid overly vague or one-word searches
Third-Party App Integrations
Ask Z can’t access my Google Calendar
- Ensure the integration is authenticated
- Check that the correct Google account is connected
- Reconnect the integration if needed
Integration worked earlier but stopped
- Token may have expired
- Re-authenticate the integration from the Integrations section
Permissions, AI & System Rules
Ask Z didn’t respond during a conversation
- The contact may be in DND or Blocked state
- A human agent may need to take over the conversation
- AI outreach may be paused for that conversation
Best Practices
- Use clear, specific language
- Include identifiers (name, title, assignee)
- Combine actions to save time
- Use web search for real-time info only
- Re-authenticate integrations periodically
- Let Ask Z handle repetitive CRUD tasks
