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Overview

Customizing your profile and managing notification preferences in Z360 helps you stay secure and informed. This guide will show you how to update your personal details, change your password, enable two-factor authentication, and configure your notification settings to match your preferences.

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Update Personal Information

  • Open User Profile Menu
    Click the user profile menu (your email address) at the top right of your Z360 dashboard to access account options.
  • Access Settings Page
    Click Settings to open the account configuration page.

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Change Profile Image and Personal Details

  • Open Profile Image Section
    In the Profile tab, click the designated area to upload or change your profile image.
  • Select Image Upload Option
    Click to choose an image. Supported formats include JPG, PNG, and GIF.
  • Upload Profile Image
    Select the image file from your device to upload as your new profile picture.
  • Confirm Image Selection
    Once you’ve selected your image, click Use This Image to set it as your profile picture.
  • Update Display Name
    Click the Name field to update your display name.
  • Update Email Address
    Click the Email Address field to review or update your email address.
  • Save Profile Changes
    Click Save to apply your updated personal details.

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Delete Account

  • Initiate Account Deletion
    If you wish to delete your account, click Delete Account.
  • Confirm Account Deletion
    Enter your password and click Delete Account to permanently delete your account.

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Update Password

  • Access Password Settings
    Click the Password tab to update your account password.
  • Enter Current Password
    Enter your current password to confirm your identity before changing it.
  • Enter New Password
    Enter your desired new password in the New Password field.
  • Confirm New Password
    Re-enter the new password in the Confirm Password field for verification.
  • Save Password Changes
    Click Save Password to update your password.

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Enable Two-Factor Authentication

  • Open Two-Factor Authentication
    Click the Two-Factor tab to configure an additional layer of security.
  • Begin Two-Factor Setup
    Scan the QR code using an authenticator app (e.g., Google Authenticator) to start setting up two-factor authentication.
  • Confirm Authenticator Setup
    Click I’ve set up my authenticator app after completing the setup in your authenticator app.
  • Enter Authentication Code
    Enter the authentication code from the app to complete the two-factor setup.

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Notification Preferences

  • Open Notification Preferences
    Click the Notification Preferences tile to manage your email notification settings.
  • Enable Email Notifications for Conversations
    Toggle the switch to activate email notifications for conversations assigned to you or messages you receive.
  • Enable Email Notifications for Tickets
    Toggle to receive email notifications for tickets assigned to you.
  • Enable Email Notifications for Notes
    Toggle to activate notifications for notes created within conversations assigned to you.
  • Enable Email Notifications for Reminders
    Toggle to receive notifications for reminders assigned to you.
  • Enable Email Notifications for Inquiries
    Enable email notifications for inquiries assigned to you.
  • Save Notification Preferences
    Click Save Preferences to apply your selected notification settings.

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Tips

  • Update Your Profile Regularly: Keep your personal details, email, and profile picture up to date for smooth communication.
  • Enable Two-Factor Authentication: Protect your account with 2FA to add an extra layer of security.
  • Manage Notifications Effectively: Customize your notification preferences to stay on top of essential conversations, tickets, and tasks without being overwhelmed.
  • Keep Your Password Strong: Use a strong and unique password for your account to ensure better security.