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Contact is not saving
- Ensure required fields (like first name) are filled
- Check for invalid email or phone formats
- Refresh the page and try again
Profile image upload failed
- Check file format (JPG, PNG, GIF only)
- Make sure the file size isn’t unusually large
- Try uploading a different image
Duplicate contact created
- Z360 does not auto-merge contacts
- Always search before creating a new contact
- If duplicates exist, keep one and delete the other
Viewing & Navigation
Contacts list looks empty
- Clear active filters
- Check if you’re on a different page
- Reset filters to default
Filtering & Sorting
Filters not showing expected results
- Make sure the contact actually matches the filter
- Click Apply Filters after selecting criteria
- Reset filters and try again
Sorting order looks incorrect
- Refresh the page
- Reapply the sort option
- Check if filters are affecting results
Tickets or conversations not appearing
- Ensure they are linked to the same contact
- Check filters inside each tab
- Verify the correct contact is selected
Search returns no results
- Check spelling
- Try partial keywords instead of full values
- Clear filters before searching
Delete option is not visible
- Ensure you have permission to delete contacts
- Try refreshing the page
- Confirm you are in the contact’s detail view
Deleted a contact by mistake
- Deleted contacts cannot be recovered
- You’ll need to recreate the contact manually
- Use tags consistently for better filtering
- Keep contact details updated regularly
- Favorite important contacts for quick access
- Avoid duplicates by searching before creating
- Add at least one communication method (email or phone)
- Review contact activity before deleting
