🚀 What are we launching:
AI Voice Agent (Phone-first AI Experience)
Z360 launches with a fully integrated AI Voice Agent, enabling real-time, AI-powered phone conversations. With Voice AI, you can:- Answer incoming calls automatically
- Handle conversations using AI abilities and workflows
- Collect information through natural dialogue
- Generate call recordings, transcripts, and AI summaries
- Create tickets, inquiries, or follow-ups directly from calls
AI Sales Agent
Z360 includes an AI Sales Agent designed to:- Engage leads from phone, email, SMS, or live chat
- Qualify prospects automatically
- Capture intent and key details
- Route high-intent conversations to human agents
- Create inquiries or tickets for follow-up
Unified Inbox (Phone, Email, SMS & Live Chat)
Manage all conversations in one shared Inbox:- Handle emails, SMS, phone calls, and live chat from one place
- Maintain full conversation history across channels
- Switch seamlessly between AI and human handling
- Review call recordings, transcripts, and summaries
- Assign, favorite, filter, and organize conversations efficiently
Contacts Management
Centralize all customer data:- Create and manage contacts with profile details and tags
- View conversations, tickets, notes, reminders, and activities per contact
- Search, filter, and favorite important contacts
- Maintain a complete interaction timeline
Tickets & Task Management
Track and resolve issues with clarity:- Create tickets manually or directly from conversations
- Automatically generate tickets using AI when action is required
- Assign priorities, statuses, types, and owners
- Manage workflows with List and Kanban views
Inquiries & Pipelines
Capture and manage leads end-to-end:- Create custom inquiry pipelines with stages and sources
- Design branded inquiry forms with custom fields
- Respond directly from the Inbox
- Track progress across List and Kanban views
- Archive, secure, decline, or drop inquiries with history preserved
AI Studio: Agents, Abilities & Automation
Build intelligent workflows without code:- Configure AI agents with scripts, availability, and behavior
- Create Abilities triggered by phone, email, or live chat
- Support registration and non-registration workflows
- Collect user input, respond conversationally, and take actions
- Use conditional logic to build dynamic, adaptive workflows
Knowledge Base (Manual + Website Scraping)
Power accurate AI responses:- Create and organize files and folders manually
- Upload documents and guides
- Scrape your website by URL and convert content into structured knowledge
- Sync updates so AI always uses the latest information
Actions & Integrations (40+ Tools)
Connect Z360 to your existing stack:- Build custom API-based actions
- Integrate with Google services, QuickBooks, ClickUp, Slack, Trello, HubSpot, Salesforce, Stripe, Zapier, and more
- Automate workflows across platforms
Inbox Controls: DND & Block Contact
Control communication boundaries clearly:- Do Not Disturb (DND): Blocks outgoing messages only
- Block Contact: Blocks all incoming and outgoing communication
- Applies to AI and human agents across all channels
Inbox, Organization & Personal Settings
- Gmail and phone number setup
- Live chat widget embedding
- Agent availability and call routing
- Role-based access (Owner, Admin, Member)
- Dark mode and system theme
- Two-factor authentication (2FA)
- Notification preferences
Billing & Usage Transparency
- Monthly fixed $99 platform fee (beta pricing)
- Pay-as-you-go pricing
- Detailed usage logs
- Stripe-powered billing portal
- Clear visibility into costs and consumption
🔧 Voice & AI Reliability Improvements (Ongoing Focus)
Voice and AI reliability are top priorities for Z360. We are actively improving:- Voice agent call stability
- Latency and response timing
- Call handoff between AI and human agents
- Error recovery and fallback behavior
- Long-call performance and accuracy
- AI consistency across phone, chat, and email
🔐 Security & Control
- Secure authentication with OAuth and 2FA
- Role-based permissions
- Clear separation of AI vs human actions
- Immediate enforcement of DND and Block settings
- Conversation history always preserved
🧭 Getting Started
- Sign up with Email or Google OAuth
- Start with a 14-day free trial
- Set up your organization and invite your team
- Connect channels, configure agents, and launch AI workflows
- Complete 10DLC setup for SMS delivery system
💡 What’s Coming:
This first release establishes the core of Z360. Upcoming improvements will focus on:- Smooth and better onboarding experience
- Voice AI stability and intelligence
- Smarter sales and support automation
- Deeper analytics and insights (AI insights hub)
- More integrations and workflow templates
- Expanded customization and enterprise features
- Mobile version for easier accessibility
- Ability builder agent
- Ability testing agent
We’re building this platform for real-world teams—and improving it every step of the way.