> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Guides

## Creating Tickets

**Ticket didn’t get created**

* Ensure required fields are filled
* Check that a valid communication channel is selected
* Verify you have permission to create tickets

**Ticket assigned to the wrong person**

* Check default assignees set in **Ticket Type**
* Manually assign the correct user during creation
* Update the ticket type configuration if this happens often

**Ticket not appearing in Inbox**

* Tickets appear in Inbox only if linked to a conversation
* Manually created tickets without conversation context may appear only in the Tickets module

## Creating Tickets from Inbox

**Ticket not linked to conversation**

* Ensure you clicked **Ticket** from the conversation action selector
* Creating a ticket outside Inbox won’t auto-link it

## AI-Generated Tickets

**AI didn’t create a ticket**

* The message may not clearly indicate an issue or request
* AI ticket creation may be disabled
* Ticket type rules may not be configured properly

**AI created too many tickets**

* Review ticket type rules
* Adjust AI sensitivity or workflow logic
* Manually merge or close unnecessary tickets

## Viewing & Editing Tickets

**Changes didn’t save**

* Ensure you clicked **Update Ticket**
* Refresh and reopen the ticket to confirm changes

## Deleting Tickets

**Delete option not visible**

* Ensure you have permission to delete tickets
* Check if you’re viewing the ticket in detail mode

## Kanban & List Views

**Tickets missing in Kanban**

* Check selected filters
* Confirm correct status grouping
* Ensure the ticket belongs to the active pipeline/status

## Filtering, Sorting & Searching Tickets

**Filters not working**

* Click **Apply Filters**
* Reset filters if results look incorrect
* Ensure tickets actually match selected criteria

**Search returns no results**

* Try partial keywords
* Clear filters before searching
* Check spelling

## Ticket Settings (Priorities, Statuses, Types)

**Wrong priority applied automatically**

* Check the default priority setting
* Review ticket type configuration

**Status not showing in Kanban**

* Ensure the status exists and is saved
* Refresh after reordering statuses

**Tickets routed incorrectly**

* Review default assignees in ticket type
* Update type configuration if workflows change

**Ticket type icon is not saving**

* Choose an emoji from the icon picker when available.
* Use one emoji only.
* Do not enter a word, emoji alias, multiple emoji, or unsupported symbol.
* Try a common emoji and save again.

## Best Practices for Tickets

* Create tickets from Inbox to keep context intact
* Use clear, descriptive titles
* Keep priority levels simple
* Use Kanban for daily workflow tracking
* Let AI capture issues automatically, but review them
* Configure ticket types carefully to avoid misrouting
* Use valid emoji icons for ticket types
* Delete tickets only when absolutely necessary