> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Guides

## Sign Up & Login

**I didn’t receive the verification email. What should I do?**

* Check your **Spam / Promotions** folder
* Make sure the email address was entered correctly
* Wait a few minutes and refresh your inbox
* If still missing, try signing in again to trigger a resend

**I’m stuck on login even after entering correct credentials**

* If 2FA is enabled, ensure you are entering the **current code** from your authenticator app
* Make sure your system time is correct (important for 2FA apps)
* Try logging in using Google OAuth if you originally signed up with Google

**Password reset email not arriving**

* Verify the email address you entered
* Check spam/junk folders
* Ensure the email belongs to an active Z360 account

## Organization Setup, Free Trial & Subscription

**Payment failed during trial or subscription**

* Ensure your card is valid and not frozen
* Check that billing details are correct
* Try a different payment method if available

**I completed payment but still don’t see Pro features**

* Refresh the application
* Log out and log back in
* Check **Billing** section to confirm plan status

## Team Members & Roles

**Team member didn’t receive the invite**

* Ask them to check spam/junk folders
* Verify the email address used
* Resend the invitation

**Can’t add team members**

* Ensure your subscription is active
* Check if your role allows team management (Owner/Admin only)

## Organization Identity (Name & Logo)

**Logo upload not working**

* Ensure the file format is supported (JPG, PNG)
* Check file size
* Try refreshing and uploading again

## Best Practices (Quick Wins)

* Enable **2FA** immediately after signup for security
* Use **Google OAuth** for faster, password-free access
* Assign **Owner** role carefully—billing access is included
* Add team members early to test workflows during the trial
* Customize your **organization name and logo** before inviting clients