> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions

## Workspace Navigation

**Can I search pages and records from anywhere in Z360?**\
Yes. Use **Command/Ctrl + K** or click **Search** in the sidebar to open command search. You can find pages, settings, Ask Z threads, contacts, conversations, tickets, leads, and quick actions.

**Can I ask Ask Z from command search?**\
Yes. Type your question in command search and press **Command/Ctrl + Enter** while the input is focused. Z360 opens Ask Z with your prompt.

## Sign Up & Login

**1. What are the ways to sign up for Z360?**<Tooltip tip="">You can sign up using:</Tooltip>

* **Email and password**
* **Google OAuth**<Tooltip tip="">(recommended for faster access)</Tooltip>

<Tooltip tip="">Both methods create the same type of account with full access to Z360.</Tooltip>

**2. Do I need to verify my email after signing up with email?**

<Tooltip tip="">Yes. If you sign up us</Tooltip>ing email, Z360 sends a verification email. Your account becomes active only after you click the verification link.

**3. Can I switch between Google OAuth and email login later?**\
Yes. you can sign in using Google OAuth once your account is created using same email address.

**4. Is Two-Factor Authentication (2FA) mandatory?**\
No. 2FA is optional but strongly recommended. Once enabled, you’ll be required to enter a verification code during login.

**5. What happens if I forget my password?**\
You can reset your password using the **Forgot Password** option on the login page. A reset link will be sent to your registered email.

## Organization Setup, Free Trial & Subscription

**6. Is a free trial available?**\
Yes. Z360 offers a **14-day free trial** with full access to Pro features.

**7. Why is payment information required for the free trial?**\
Payment details are required to:

* Prevent abuse
* Ensure uninterrupted service after the trial ends

You won’t be charged during the trial period.

**8. Can I skip the free trial and subscribe directly?**\
Yes. You can click **Subscribe Now** instead of starting the free trial.

**9. What payment methods are supported?**\
Z360 uses **Stripe** and supports:

* Credit/Debit cards
* Cash App Pay (where available)

**10. Can I apply a promo code?**\
Yes. Promo codes can be applied during checkout using the **Add Promotion Code** option.

## Team Members & Roles

**11. How do I add team members to my organization?**\
Go to **Settings → Team & Security**, then:

* Click **Invite New Member**
* Enter email
* Assign a role
* Send the invitation

**12. What roles are available in Z360?**

* **Owner**\
  Full access, including billing and organization management
* **Admin**\
  Full access except billing
* **Member**\
  Can access only assigned or created items

**13. Can I change a team member’s role later?**\
Yes. Roles can be edited anytime from the **Team & Security** section.

**14. What happens if an invite is not accepted?**\
Pending invitations remain visible in the **Invitations** section and can be:

* Edited
* Resent
* Cancelled

## Organization Identity (Name & Logo)

**15. Who can change the organization name or logo?**\
Only **Owners** can update organization identity.

**16. Where do I update organization details?**\
Go to **Settings → Team & Security**, then edit:

* Organization name
* Organization logo

**17. Will changing the logo affect existing data?**\
No. Updating branding does not affect conversations, contacts, or history.