> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Guides

## Creating Contacts

**Contact is not saving**

* Ensure required fields (like first name) are filled
* Check for invalid email or phone formats
* Refresh the page and try again

**Profile image upload failed**

* Check file format (JPG, PNG, GIF only)
* Make sure the file size isn’t unusually large
* Try uploading a different image

**Duplicate contact created**

* Z360 does not auto-merge contacts
* Always search by name, email, phone number, and company before creating a new contact
* If duplicates exist, keep the most complete record and delete the other

## Custom Fields and Contact Methods

**Custom field is not appearing on a contact**

* Confirm the field exists in contact settings
* Refresh the contact profile after field changes
* Check whether the field was deleted or renamed by an admin

**Additional phone numbers or emails are not visible**

* Hover over the `+n` indicator in compact tables
* Open the full contact profile to review every contact method
* Make sure the extra contact method was saved before leaving edit mode

## Viewing & Navigation

**Contacts list looks empty**

* Clear active filters
* Check if you’re on a different page
* Reset filters to default

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## Filtering & Sorting

**Filters not showing expected results**

* Make sure the contact actually matches the filter
* Click **Apply Filters** after selecting criteria
* Reset filters and try again

**Sorting order looks incorrect**

* Refresh the page
* Reapply the sort option
* Check if filters are affecting results

## Contact Details & Activity

**Tickets or conversations not appearing**

* Ensure they are linked to the same contact
* Check filters inside each tab
* Verify the correct contact is selected

## Searching Contacts

**Search returns no results**

* Check spelling
* Try partial keywords instead of full values
* Clear filters before searching

## Editing & Deleting Contacts

**Delete option is not visible**

* Ensure you have permission to delete contacts
* Try refreshing the page
* Confirm you are in the contact’s detail view

**Deleted a contact by mistake**

* Deleted contacts cannot be recovered
* You’ll need to recreate the contact manually

## Best Practices for Contacts

* Use **tags consistently** for better filtering
* Keep contact details updated regularly
* Favorite important contacts for quick access
* Avoid duplicates by searching before creating
* Add at least one communication method (email or phone)
* Review contact activity before deleting