> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Test abilities in Z360

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## **Overview**

Ability Testing is a feature in Z360 that allows you to quickly verify how your AI agent responds throughout a conversation flow. Before deploying an ability to live interactions, you can simulate the entire flow to ensure the agent behaves as expected at each step.

During ability testing, **Act nodes execute in a mock environment** rather than using actual tools and integrations. This means you can safely test your ability’s logic without creating real tickets, sending actual notifications, or triggering live workflows.

## **How to Test an Ability**

### **Step 1: Open the Ability**

1. Navigate to **AI Studio** in your Z360 dashboard
2. Go to the **Abilities** section
3. Select the ability you want to test, or create a new one

### **Step 2: Access Ability Testing**

1. In the Ability configuration screen, locate the **Test Ability** button at the bottom of the Ability Details panel
2. Click **Test Ability** to open the testing interface

### **Step 3: Start a Test Conversation**

1. The testing interface will open with a chat window titled **Ability Testing**
2. The agent will automatically send an initial message based on your ability’s configuration
3. Type a message in the input field at the bottom to simulate a user interaction

### **Step 4: Interact with the Flow**

1. Respond to the agent’s prompts as a user would during a real conversation
2. The agent will follow your ability’s flow, asking for required information and processing responses
3. Use the **Show Agent’s Thinking** button to view the agent’s reasoning at each step

### **Step 5: Review Agent Responses**

As you interact with the agent, observe how it:

* Collects information from the user
* Validates inputs according to your flow rules
* Moves through different nodes in your ability
* Generates appropriate responses at each stage

### **Step 6: Clear and Restart**

Click **Clear History** in the top right corner to reset the conversation and start a fresh test from the beginning.

## **Understanding the Test Environment**

### **Mock Execution**

When testing abilities, Act nodes (such as creating tickets, sending notifications, or updating records) are **simulated** rather than executed against real systems. This allows you to:

* Test the complete flow without side effects
* Verify the agent’s decision-making logic
* Check response quality and formatting
* Identify issues before going live

### **Channel Selection**

Use the dropdown menu (e.g., “Email”) in the testing interface to simulate how the ability would behave across different communication channels.

## **Tips**

* **Test multiple scenarios**: Try different user responses to ensure your ability handles edge cases gracefully
* **Review agent thinking**: Use the “Show Agent’s Thinking” feature to understand the agent’s decision process and identify any logic issues
* **Test required fields**: Ensure the agent properly collects all required information before proceeding to Act nodes
* **Iterate and refine**: Use testing results to adjust your flow, improve prompts, and enhance the user experience