> ## Documentation Index > Fetch the complete documentation index at: https://docs.z360.biz/llms.txt > Use this file to discover all available pages before exploring further. # Z360 Beta Release — Version 0.1 We’re excited to introduce **Z360**, an AI-powered communication and automation platform that helps teams manage conversations, automate workflows, and engage customers across phone, email, SMS, and live chat—**all from a single workspace**. This beta release establishes Z360’s core foundation: a unified inbox, intelligent AI agents, workflow automation, and deep integrations—built for modern customer-facing teams. ## **🚀 What are we launching:** ### **AI Voice Agent (Phone-first AI Experience)** Z360 launches with a **fully integrated AI Voice Agent**, enabling real-time, AI-powered phone conversations. With Voice AI, you can: * Answer incoming calls automatically * Handle conversations using AI abilities and workflows * Collect information through natural dialogue * Generate call recordings, transcripts, and AI summaries * Create tickets, inquiries, or follow-ups directly from calls **Built for real business use**, the Voice Agent works seamlessly alongside human agents—so calls can be automated, escalated, or reviewed with full context. ### **AI Sales Agent** Z360 includes an AI Sales Agent designed to: * Engage leads from phone, email, SMS, or live chat * Qualify prospects automatically * Capture intent and key details * Route high-intent conversations to human agents * Create inquiries or tickets for follow-up This allows teams to respond faster, qualify better, and never miss a sales opportunity—even outside business hours. ### **Unified Inbox (Phone, Email, SMS & Live Chat)** Manage all conversations in one shared Inbox: * Handle **emails, SMS, phone calls, and live chat** from one place * Maintain full conversation history across channels * Switch seamlessly between AI and human handling * Review call recordings, transcripts, and summaries * Assign, favorite, filter, and organize conversations efficiently ### **Contacts Management** Centralize all customer data: * Create and manage contacts with profile details and tags * View conversations, tickets, notes, reminders, and activities per contact * Search, filter, and favorite important contacts * Maintain a complete interaction timeline ### **Tickets & Task Management** Track and resolve issues with clarity: * Create tickets manually or directly from conversations * Automatically generate tickets using AI when action is required * Assign priorities, statuses, types, and owners * Manage workflows with List and Kanban views ### **Inquiries & Pipelines** Capture and manage leads end-to-end: * Create custom inquiry pipelines with stages and sources * Design branded inquiry forms with custom fields * Respond directly from the Inbox * Track progress across List and Kanban views * Archive, secure, decline, or drop inquiries with history preserved ### **AI Studio: Agents, Abilities & Automation** Build intelligent workflows without code: * Configure AI agents with scripts, availability, and behavior * Create Abilities triggered by phone, email, or live chat * Support registration and non-registration workflows * Collect user input, respond conversationally, and take actions * Use conditional logic to build dynamic, adaptive workflows ### **Knowledge Base (Manual + Website Scraping)** Power accurate AI responses: * Create and organize files and folders manually * Upload documents and guides * **Scrape your website by URL** and convert content into structured knowledge * Sync updates so AI always uses the latest information ### **Actions & Integrations (40+ Tools)** Connect Z360 to your existing stack: * Build custom API-based actions * Integrate with **Google services, QuickBooks, ClickUp, Slack, Trello, HubSpot, Salesforce, Stripe, Zapier**, and more * Automate workflows across platforms ### **Inbox Controls: DND & Block Contact** Control communication boundaries clearly: * **Do Not Disturb (DND):** Blocks outgoing messages only * **Block Contact:** Blocks all incoming and outgoing communication * Applies to AI and human agents across all channels ### **Inbox, Organization & Personal Settings** * Gmail and phone number setup * Live chat widget embedding * Agent availability and call routing * Role-based access (Owner, Admin, Member) * Dark mode and system theme * Two-factor authentication (2FA) * Notification preferences ### **Billing & Usage Transparency** * Monthly fixed \$99 platform fee (beta pricing) * Pay-as-you-go pricing * Detailed usage logs * Stripe-powered billing portal * Clear visibility into costs and consumption ## **🔧 Voice & AI Reliability Improvements (Ongoing Focus)** Voice and AI reliability are **top priorities** for Z360. We are actively improving: * Voice agent call stability * Latency and response timing * Call handoff between AI and human agents * Error recovery and fallback behavior * Long-call performance and accuracy * AI consistency across phone, chat, and email Our goal is to make the Voice Agent **production-grade, predictable, and enterprise-ready**, while continuously improving conversational quality and uptime. These improvements are rolling out incrementally as part of ongoing platform updates. ## **🔐 Security & Control** * Secure authentication with OAuth and 2FA * Role-based permissions * Clear separation of AI vs human actions * Immediate enforcement of DND and Block settings * Conversation history always preserved ## **🧭 Getting Started** * Sign up with Email or Google OAuth * Start with a **14-day free trial** * Set up your organization and invite your team * Connect channels, configure agents, and launch AI workflows * Complete 10DLC setup for SMS delivery system ## **💡 What’s Coming:** This first release establishes the core of Z360. Upcoming improvements will focus on: * Smooth and better onboarding experience * Voice AI stability and intelligence * Smarter sales and support automation * Deeper analytics and insights (AI insights hub) * More integrations and workflow templates  * Expanded customization and enterprise features * Mobile version for easier accessibility * Ability builder agent * Ability testing agent Thank you for being an early user of **Z360**.\ We’re building this platform for real-world teams—and improving it every step of the way.