> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# View Conversation Details in Z360 Inbox

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### **Overview**

Z360 provides a detailed view of every conversation so you can understand the full context of customer interactions. This guide shows you how to view conversation details in the Inbox, including tickets, notes, reminders, inquiries, threads, activities, and tags across phone, email, and live chat conversations.

### **Access the Inbox and Select a Conversation**

**Open Inbox Section**\
Navigate to the **Inbox** to view all your phone, email, and live chat conversations in one place.

**Select a Conversation**\
Click on any conversation to open it.

* **Phone conversations** group all calls, SMS, voicemails, tickets, notes, and reminders that share the same *To* and *From* phone numbers.
* **Email conversations** show all email threads related to the contact.
* **Live chat conversations** display chat threads associated with the same contact or browser session.

### **Phone Conversation Details**

**Access Conversation Options**\
Within a phone conversation, you can view:

* Call recordings
* Call transcripts
* Transcript translation when available
* AI-generated call summaries
* Conference call participant activity when a call includes additional teammates or numbers

Each phone call appears as a separate sub-thread inside the conversation.

For conference calls, review participant activity to confirm who was added, whether the added participant connected, and whether they left before the call ended.

### **Open the Details Panel**

**Open Details Tab**\
Click **Details** to view all information related to the conversation in one place.

### **View and Filter Conversation Components**

**Tickets**\
Click **Tickets** to view all tickets linked to the conversation.\
You can filter tickets by:

* Current conversation or all conversations
* Status
* Priority

**Notes**\
Click **Notes** to see internal notes added for context or updates.\
Notes can be filtered by:

* Current conversation
* All conversations

**Reminders**\
Click **Reminders** to view scheduled follow-ups or alerts related to the conversation.\
You can filter reminders by:

* Current conversation
* All conversations

**Inquiries**\
Click **Inquiries** to view any submitted pipeline or inquiry forms associated with the conversation.\
Inquiries can be filtered by:

* Current conversation
* All conversations

**Threads**\
Click **Threads** to view the complete message history for the conversation.\
Threads can be filtered by:

* Conversation type (Email, Live Chat, Phone)
* Specific date range

Threads may include channel-specific content such as file attachments, images, MMS or RCS-style rich messages, and SMS reactions from contacts. Review attachment previews before opening files, especially when the sender is unknown.

**Activities**\
Click **Activities** to review all logged actions and events related to the conversation.\
Activities can be filtered by:

* Current conversation
* All conversations

**Tags**\
Click **Tags** to view labels or categories assigned to the conversation for organization and quick filtering.

### **Tips**

* **Use Details View for Context**: Always check tickets, notes, and past interactions before replying to understand the full customer history.
* **Filter Smartly**: Use filters to focus only on relevant tickets, reminders, or threads when conversations become lengthy.
* **Phone Call Insights**: Call recordings, transcripts, and summaries help you review conversations without replaying entire calls.
* **Check Rich Messages Carefully**: Review attachments, MMS or RCS content, and SMS reactions in the thread before responding.
* **Stay Organized with Tags**: Tags make it easier to group and locate important conversations later.
* **One Place, Full Picture**: The Details panel brings everything together—use it to manage conversations efficiently without switching tabs.