> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Settings in Z360

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### **Overview**

Ticket settings in Z360 allow you to customize how tickets are organized and managed across your workflow. This guide walks you through configuring **priorities**, **statuses**, and **types**, helping you streamline ticket handling and ensure issues are routed and resolved efficiently.

### **Access Ticket Settings**

**Access Ticket Settings**\
From your Z360 dashboard, go to **Settings** and click **Tickets** to open the ticket configuration area.

**Ticket Settings Overview**\
The ticket settings section includes three main configurations:

* **Priorities**
* **Statuses**
* **Types**

Each plays a key role in organizing and managing tickets.

### **Manage Ticket Priorities**

* **Add a New Priority**\
  Click **Add Priority** to create a new ticket priority.
* **Priority Name**\
  Enter a name that reflects urgency, such as *Urgent* or *High*.
* **Priority Color**\
  Choose a color to visually distinguish this priority in ticket views.
* **Create Priority**\
  Click **Create Priority** to save the new priority.
* **Default Priority**\
  You can:
* Set a priority as the default for new tickets
* Edit an existing priority
* Delete a priority if it’s no longer needed
* **Edit Priority**\
  Click **Edit** on an existing priority and save changes using **Update Priority**.

### **Manage Ticket Statuses**

* **Open Status Settings**\
  Click **Statuses** to manage ticket status options.
* **Reorder Statuses**\
  You can rearrange ticket statuses by dragging or moving them left or right to match your workflow.
* **Save Status Order**\
  Click **Save Order** to apply the new status arrangement.
* **Add a New Status**\
  Click **Add Status** to create a new ticket status.
* **Status Name and Color**\
  Enter a status name and choose a color to represent it visually.
* **Create Status**\
  Click **Create Status** to save the new status.
* **Delete Status**\
  You can remove obsolete or unused statuses. Confirm deletion when prompted.

### **Manage Ticket Types**

* **Open Type Settings**\
  Click **Types** to manage ticket categories.
* **Add a New Ticket Type**\
  Click **Add Type** to create a new ticket classification.
* **Configure Ticket Type**\
  For each type, you can:
* Enter a ticket type name
* Add a description that explains when the type should be used
* Select a valid emoji icon
* Assign default assignees

Descriptions help teammates and AI understand the purpose of each ticket type, while default assignees ensure tickets are automatically routed to the right team.

* **Create Ticket Type**\
  Click **Create Type** to save the ticket type.
* **Edit Ticket Type**\
  Use **Edit** to update the name, description, icon, or default assignees of an existing ticket type.

If the icon does not save, choose one real emoji from the picker instead of typing a word, emoji alias, multiple emoji, or unsupported symbol.

### **Tips**

* **Use Clear Priorities**: Keep priority levels simple and meaningful to avoid confusion.
* **Align Statuses with Workflow**: Arrange statuses in the order tickets naturally progress.
* **Leverage Ticket Types**: Ticket types help automate assignment and routing.
* **Document Ticket Types**: Add descriptions so teammates know when to use each type.
* **Use Valid Emoji Icons**: Pick one real emoji for each ticket type so ticket categories stay consistent and easy to scan.
* **Use Colors Wisely**: Consistent color usage improves visibility and readability.
* **Review Regularly**: Periodically review settings to keep them aligned with your team’s workflow.