> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Tickets in Z360

<iframe width="700px" height="400px" src="https://embed.app.guidde.com/playbooks/sDymSox8cSW8PJBoczuQcR?mode=videoOnly" title="Manage Tickets Efficiently in Z360" frameborder="0" referrerpolicy="unsafe-url" allowfullscreen="true" allow="clipboard-write" sandbox="allow-popups allow-popups-to-escape-sandbox allow-scripts allow-forms allow-same-origin allow-presentation" style={{ borderRadius:"10px" }} />

### **Overview**

Managing tickets in Z360 helps you track issues, assign ownership, and keep workflows organized. This guide walks you through viewing, editing, filtering, sorting, searching, and deleting tickets so you can maintain accurate and up-to-date ticket records.

### **View and Edit Tickets**

* **View Ticket Details**\
  Open the **Tickets** section and click **View** on any ticket to see its complete details, including status, priority, assignee, and related conversations.
* **Edit Ticket Information**\
  Click **Edit** to modify ticket details such as title, description, status, priority, type, or assignee.
* **Update Ticket**\
  After making changes, click **Update Ticket** to save your edits.

### **Delete Tickets**

* **Initiate Ticket Deletion**\
  If a ticket is no longer required, click **Delete** from the ticket options.
* **Confirm Ticket Deletion**\
  Confirm the deletion when prompted. Deleting a ticket permanently removes it from the system.

### **Visualize Tickets Using Kanban View**

* **Switch to Kanban View**\
  Use **Kanban View** to visualize tickets as cards grouped by status or stage. This view helps you track progress and manage workflows more effectively.

### **Filter Tickets**

* **Open Filter Options**\
  Click **Filter** to narrow down the ticket list.
* **Filter by Assignee**\
  Select users to view tickets assigned to specific team members.
* **Filter by Ticket Status**\
  Filter tickets by status, such as *Open*, to focus on tickets that require attention.
* **Apply Filters**\
  Apply selected filters to update the ticket list accordingly.

### **Switch Ticket Views**

* **Switch to List View**\
  Use **List View** to display tickets in a detailed list format for quick scanning and comparison.

### **Sort Tickets**

* **Sort Tickets**\
  Sort tickets by title or other available sorting options to streamline your workflow and prioritize tasks efficiently.

### **Search Tickets**

* **Access Search Field**\
  Activate the search bar in the Tickets section.
* **Enter Search Query**\
  Search using keywords related to the ticket title or details.
* **View Search Results**\
  Matching tickets are displayed instantly, making it easy to locate specific records.

### **Tips**

* **Use Kanban for Workflow Tracking**: Kanban view is ideal for monitoring ticket progress across stages.
* **Filter by Assignee**: Quickly identify workload distribution across your team.
* **Search to Save Time**: Use search to find tickets without scrolling through long lists.
* **Keep Tickets Updated**: Regularly update ticket status and priority to reflect real-time progress.
* **Delete with Care**: Deleted tickets cannot be restored, so confirm before removing them.