> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# DND and Block Contact in Z360

### Overview

Z360 gives you full control over how and when you communicate with contacts using **Do Not Disturb (DND)** and **Block Contact** options. These settings help you manage communication boundaries without losing important context.

Unlike many systems, Z360 clearly separates **outgoing-only restrictions** from **full communication blocks**, so you always know what’s allowed and what’s not.

This guide explains how both options work and when to use each.

## Where to Find DND and Block Options

Both **DND** and **Block Contact** options are available in the **Contact Details sidebar** inside the **Inbox**.

1. Open any conversation in the **Inbox**
2. Go to the **Details** panel on the right
3. You’ll see icons for **Do Not Disturb** and **Block Contact**
4. Toggle the option you want based on your use case

Once enabled, Z360 immediately applies the selected behavior.

## Do Not Disturb (DND)

### What DND Does

**Do Not Disturb (DND)** blocks **all outgoing communication** from Z360 to the contact.

When DND is enabled:

* ❌ Outgoing messages are blocked
* ❌ Outgoing calls are blocked
* ❌ Outgoing emails are blocked
* ❌ Outgoing live chat responses are blocked
* ❌ AI agents cannot send messages
* ❌ Human agents cannot send messages

However:

* ✅ Incoming messages are still allowed
* ✅ Incoming calls, emails, and chats are received
* ✅ Conversation history continues to update

This makes DND ideal when you want to **pause outreach** but still **listen**.

### When to Use DND

Use **Do Not Disturb** when:

* A contact has asked you to stop reaching out temporarily
* You want to avoid outbound communication during sensitive periods
* Sales or outreach automation needs to be paused
* You still want to receive inbound messages from the contact

DND ensures **no accidental outbound communication** occurs—whether from AI or humans.

## Block Contact

### What Block Contact Does

**Block Contact** completely blocks **all communication**, both incoming and outgoing.

When a contact is blocked:

* ❌ Incoming messages are blocked
* ❌ Outgoing messages are blocked
* ❌ Incoming calls are blocked
* ❌ Outgoing calls are blocked
* ❌ Incoming emails are blocked
* ❌ Live chat is blocked
* ❌ AI agents cannot interact
* ❌ Human agents cannot interact

The contact is fully isolated from communication in Z360.

### When to Use Block Contact

Use **Block Contact** when:

* A contact is spam or abusive
* You must stop all communication permanently
* Compliance or policy requires full blocking
* You want zero interaction from both sides

Blocking ensures **no communication happens at all**, regardless of source.

## Key Difference: DND vs Block Contact

| Feature                       | Do Not Disturb (DND) | Block Contact           |
| :---------------------------- | :------------------- | :---------------------- |
| Blocks outgoing messages      | ✅ Yes                | ✅ Yes                   |
| Blocks incoming messages      | ❌ No                 | ✅ Yes                   |
| Affects AI agents             | ✅ Yes                | ✅ Yes                   |
| Affects human agents          | ✅ Yes                | ✅ Yes                   |
| Contact can still message you | ✅ Yes                | ❌ No                    |
| Best for                      | Pausing outreach     | Full communication stop |

## Important Notes

* Both settings apply to **AI and human agents**
* Changes take effect **immediately**
* Conversation history is preserved
* You can toggle DND or Block off anytime from the details panel

### Tips

* **Use DND before blocking** if you only need to stop outbound messages.
* **Use Block Contact** for spam, abuse, or compliance-driven cases.
* DND is ideal for respecting user preferences without losing inbound visibility.
* Block Contact is final until manually removed—use it carefully.
* These controls apply across **phone, email, SMS, and live chat**.