> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Personal Settings and Notification Preferences in Z360

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### **Overview**

Customizing your profile and managing notification preferences in Z360 helps you stay secure and informed. This guide will show you how to update your personal details, change your password, enable two-factor authentication, and configure your notification settings to match your preferences.

### **Update Personal Information**

* **Open User Profile Menu**\
  Click the **user profile menu** (your email address) at the top right of your Z360 dashboard to access account options.
* **Access Settings Page**\
  Click **Settings** to open the account configuration page.

### **Change Profile Image and Personal Details**

* **Open Profile Image Section**\
  In the **Profile** tab, click the designated area to upload or change your profile image.
* **Select Image Upload Option**\
  Click to choose an image. Supported formats include **JPG**, **PNG**, and **GIF**.
* **Upload Profile Image**\
  Select the image file from your device to upload as your new profile picture.
* **Confirm Image Selection**\
  Once you’ve selected your image, click **Use This Image** to set it as your profile picture.
* **Update Display Name**\
  Click the **Name** field to update your display name.
* **Update Email Address**\
  Click the **Email Address** field to review or update your email address.
* **Save Profile Changes**\
  Click **Save** to apply your updated personal details.

### **Delete Account**

* **Initiate Account Deletion**\
  If you wish to delete your account, click **Delete Account**.
* **Confirm Account Deletion**\
  Enter your **password** and click **Delete Account** to permanently delete your account.

### **Update Password**

* **Access Password Settings**\
  Click the **Password** tab to update your account password.
* **Enter Current Password**\
  Enter your **current password** to confirm your identity before changing it.
* **Enter New Password**\
  Enter your desired **new password** in the **New Password** field.
* **Confirm New Password**\
  Re-enter the **new password** in the **Confirm Password** field for verification.
* **Save Password Changes**\
  Click **Save Password** to update your password.

### **Enable Two-Factor Authentication**

* **Open Two-Factor Authentication**\
  Click the **Two-Factor** tab to configure an additional layer of security.
* **Begin Two-Factor Setup**\
  Scan the **QR code** using an authenticator app (e.g., Google Authenticator) to start setting up two-factor authentication.
* **Confirm Authenticator Setup**\
  Click **I've set up my authenticator app** after completing the setup in your authenticator app.
* **Enter Authentication Code**\
  Enter the **authentication code** from the app to complete the two-factor setup.

### **Notification Preferences**

* **Open Notification Preferences**\
  Click the **Notification Preferences** tile to manage your email notification settings.
* **Enable Email Notifications for Conversations**\
  Toggle the switch to activate **email notifications** for conversations assigned to you or messages you receive.
* **Enable Email Notifications for Tickets**\
  Toggle to receive **email notifications** for tickets assigned to you.
* **Enable Email Notifications for Notes**\
  Toggle to activate notifications for **notes created within conversations** assigned to you.
* **Enable Email Notifications for Reminders**\
  Toggle to receive notifications for **reminders** assigned to you.
* **Enable Email Notifications for Inquiries**\
  Enable email notifications for **inquiries** assigned to you.
* **Save Notification Preferences**\
  Click **Save Preferences** to apply your selected notification settings.

### **Call Preferences by Device**

Use call preferences when you are signed in on more than one device and want to control where incoming calls ring.

1. Open your personal settings.
2. Go to the call or device preferences area when available.
3. Review the web, Android, and iOS devices connected to your account.
4. Choose which devices should ring for incoming calls.
5. Save your preferences.

This is useful when you want desktop calls during office hours, mobile calls while away from your desk, or fewer duplicate rings across devices.

### **Audio Device Preferences**

When placing or answering calls from the web app, confirm the correct microphone and speaker are selected.

* Allow microphone access in your browser.
* Reconnect Bluetooth or USB audio devices if they do not appear.
* Refresh audio devices after changing hardware.
* Re-select the preferred microphone or speaker if your browser resets device IDs.

### **Tips**

* **Update Your Profile Regularly**: Keep your personal details, email, and profile picture up to date for smooth communication.
* **Enable Two-Factor Authentication**: Protect your account with **2FA** to add an extra layer of security.
* **Manage Notifications Effectively**: Customize your notification preferences to stay on top of essential conversations, tickets, and tasks without being overwhelmed.
* **Tune Call Ringing**: Use device call preferences to avoid missed calls or duplicate ringing across web and mobile devices.
* **Keep Your Password Strong**: Use a strong and unique password for your account to ensure better security.