> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and Pay-As-You-Go Settings in Z360

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## **Billing and Pay-As-You-Go Settings in Z360**

### **Overview**

Configuring billing and managing your pay-as-you-go settings in Z360 allows you to track service usage and ensure that your subscription remains in good standing. This guide will help you navigate through pricing details, review usage logs, and manage your subscription and payment methods effectively.

### **Accessing Billing and Pricing Information**

* **Navigate to Settings**\
  Click on the **Settings** menu in your Z360 dashboard to access account configuration options.
* **Open Billing Section**\
  Click on **Billing** to open the billing-related settings and options.
* **Select Pricing Tab**\
  Click on the **Pricing** tab to view detailed pricing information for Z360 services. This section shows you the cost of different features and usage.

### **Review Pricing Details**

The **Pricing** tab groups current rates by service category:

* **Messaging**: SMS parts, MMS parts, and fax pages.
* **AI & Chat**: agent chat turns, Ask Z chat tokens, and connected app tool calls.
* **Voice**: call connection, human agent call time, and AI agent call time.
* **Numbers & Compliance**: phone numbers, fax numbers, 10DLC brand registration, campaign review, and monthly campaign fees.

Review this page before running high-volume messaging, voice, AI, or integration workflows. Some rates are displayed per usage bundle, such as **per 1M tokens** for Ask Z chat tokens or **per 1K tool calls** for connected app tool calls.

### **Understand Call and Conference Usage**

Call usage can include more than one billing unit. Review usage logs when you need to understand the full cost of voice activity.

* **Call connection** records the connected call event.
* **Human agent call time** tracks time spent by a teammate on a call.
* **AI agent call time** tracks time handled by the AI voice agent.
* **Conference participants** can add additional usage because each added participant creates more call activity.
* **Phone number months** track rented phone number subscription time.

For inquiry pipelines, the Leads Dashboard also includes usage ledger views so you can compare spend against lead volume, conversion rate, net profit, and ROI.

### **Access and Review Usage Logs**

* **Access Usage Logs**\
  Click on **Usage Logs** to review detailed records of your service usage.
* **Open Aggregated Usage View**\
  Click on **Aggregated View** to see summarized usage by unit type. This view shows **Total Quantity**, **Total Amount**, **Paid Amount**, **Unpaid Amount**, and **Status**.
* **Open Detailed Usage View**\
  Click on **Detailed View** for a deeper look at individual usage entries.

### **Filtering and Sorting Usage Data**

* **Open Filter Options**\
  Click on **Filter** to open the filtering options for usage data.
* **Select Unit Types Filter**\
  Choose specific **unit types** to filter by (e.g., SMS, calls, agent chat).
* **Access Filter Selection**\
  Select **payment status** filters, such as **paid** or **unpaid**, to narrow down the results.
* **Select Date Range Filter**\
  Use the **Date Range Filter** to specify the time period for which you want to view usage data.

### **Sorting Usage Logs**

* **Sort by Oldest Usage**\
  Click **Sort By Oldest** to view usage records from the earliest to the latest.
* **Sort by Amount Descending**\
  Click **Sort By Amount (High to Low)** to view usage records with the highest costs first.
* **Sort by Amount Ascending**\
  Click **Sort By Amount (Low to High)** to see the lowest-cost usage entries first.
* **Sort by Quantity Descending**\
  Click **Sort By Quantity (High to Low)** to order usage records by the largest quantities.
* **Sort by Quantity Ascending**\
  Click **Sort By Quantity (Low to High)** to see records with the smallest quantities.
* **Sort by Newest Usage**\
  Click **Sort By Newest** to display the most recent usage records first.

### **Search and Review Usage Logs**

* **Search Usage Logs**\
  Click the **Search** field to search the logs by specific keywords or terms related to the service usage.

### **Managing Payment Methods and Subscriptions**

* **Return to Pricing Tab**\
  Click **Pricing** to go back to the pricing overview and review any changes to your plan.
* **Open Billing Portal**\
  Click **Open Billing Portal** to manage your subscription and payment methods.
* **Switch to Stripe Billing**\
  For detailed billing information, switch to **Stripe Billing** by visiting [billing.stripe.com](http://billing.stripe.com).
* **View More Billing Options**\
  Click **View More** to access your invoices and billing history for the organization.
* **Add Payment Method**\
  Click **Add Payment Method** to add a new credit card or payment option to your account.

### **Tips**

* **Review Pricing Regularly**: Keep track of service costs and usage to manage your budget effectively.
* **Use Filters for Better Insights**: Filtering usage logs helps identify high-cost services or areas where you can optimize usage.
* **Review Conference Calls Separately**: Calls with added participants can create more usage than a simple one-to-one call.
* **Start with Aggregated View**: Use aggregated usage to spot the biggest cost categories before opening detailed line items.
* **Watch AI and Tool Usage**: Ask Z chat tokens and connected app tool calls can appear alongside messaging, voice, compliance, and number charges.
* **Compare Usage to Outcomes**: For sales pipelines, review usage alongside secured leads, ROI, and net profit.
* **Check Your Invoices**: Always review invoices in **Stripe Billing** to ensure accurate billing for services.
* **Set Usage Alerts**: Consider setting up alerts for high usage to avoid unexpected charges.
* **Manage Payment Methods**: Keep your payment methods updated to prevent any interruptions in service.