> ## Documentation Index
> Fetch the complete documentation index at: https://docs.z360.biz/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Setup and Schedule Availability in Z360

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### **Overview**

In Z360, configuring agent profiles and setting their weekly availability ensures smooth scheduling and effective communication. This guide will show you how to input agent details and set up their availability schedule, enabling efficient task management and proper workload distribution.

### **Set Up Agent Information**

* **Navigate to Agent Section**\
  Click on the **Agent** section in your Z360 dashboard to manage agent details.
* **Select Agent Profile**\
  Click the agent's name to open their profile and start editing their information.

### **Edit Agent Details**

* **Access Z360 Details**\
  Click on the **Business Name** field to update the agent’s business name information.
* **Select Email Address**\
  Click the **Email Address** field to review or update the agent’s email address.
* **Select Phone Number**\
  Click the **Phone Number** field to verify or modify the agent’s contact number.
* **Open Website Link**\
  Click the **Website URL** field to update the agent’s business website link.
* **Choose Software Category**\
  Click the **Business Type** field to specify the agent’s area of expertise (e.g., sales, customer support).
* **Select Year Established**\
  Click the **Year Established** field to enter the year the agent’s business or team was established.
* **Select Address**\
  Click the **Address** field to confirm or update the business location details.
* **Review Company Description**\
  Click the **Company Description** field to read or edit a brief overview of the agent’s business.
* **Add Introduction Script**\
  Click the **Introduction Text** field to input a greeting or introduction script for the agent to use when engaging with clients.
* **Save Agent Changes**\
  After making the necessary changes, click **Save Changes** to apply all updates.

### **Configure Voice, Language, and Personality**

When voice or multilingual settings are available for your agent, review them before using the agent in live calls, SMS, email, or chat.

* **Voice**: Choose the voice that best fits your brand and use case.
* **Personality**: Select the tone or behavior style the agent should use.
* **Primary language**: Choose the main language the agent should use.
* **Allowed languages**: Enable additional languages when your team supports multilingual customers.
* **Text and voice consistency**: Keep text-agent and voice-agent language settings aligned when the same agent handles multiple channels.

If your agent uses non-English languages, test the full workflow before publishing. Some voice choices are English-only and should not be used with multilingual configurations.

### **Set Agent Availability**

* **Open Scheduling Tab**\
  Click the **Scheduling** tab to configure the agent’s weekly availability settings.
* **Select Time Zone**\
  Click the **Time Zone** option to set the agent’s time zone, ensuring the availability times align with their location.
* **Change Time Format**\
  Toggle to switch between **12-hour** or **24-hour** time formats based on your preference.
* **Toggle Availability for Days**\
  Click the toggle to turn on availability for specific days of the week. Then, set the available hours for that day.
* **Select Start Time**\
  Click **Select Start Time** to define when the agent’s availability begins for that day.
* **Select End Time**\
  Click **Select End Time** to define when the agent’s availability ends for that day.

### **Manage Weekly Availability**

* **Open Actions Menu**\
  Click the **Actions** button to access additional scheduling options, such as copying availability across multiple days.
* **Apply Schedule to Days**\
  Click **Apply on Following Days** to extend the same availability schedule across multiple days.
* **Save Scheduling Changes**\
  Once you've configured the agent’s weekly availability, click **Save Changes** to finalize and store the schedule.

### **Tips**

* **Update Agent Info Regularly**: Ensure that the agent’s profile details, including business information, are kept up to date.
* **Set Clear Availability**: Defining clear working hours for each agent ensures there’s no confusion regarding availability and helps with task assignments.
* **Use Time Zones**: Make sure to set the correct time zone for agents in different regions to avoid scheduling errors.
* **Plan for Breaks**: Don’t forget to factor in breaks or non-working hours when setting up the availability schedule.
* **Review Availability Weekly**: Regularly review and update the agent’s availability to adapt to changes in workload or shift schedules.